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Brand Transparency
in A Customer Centric World
Jayant Murty I Hong Kong I July 2019
INEQUALITY
ACCOUNTABILITY
10 BIGGEST DATA BREACHES OF ALL TIME
ECHO	CHAMBERS
Current Institutional
mechanisms were
designed for an
industrial age but that
system has imploded in
the digital age
Professor Rachel Botsman
ALL TIME LOW FOR CEO CREDIBILITY
BUSINESS ON THE BRINK OF DISTRUST
58	%
74	%
TRUST IS A MORE IMPORTANT
CONSIDERATION THAN BEFORE
LESS TRUST IN SOCIETY THAN
EVER BEFORE
TRUST HAS NEVER BEEN MORE IMPORTANT
57% 41%
CONCERNED ABOUT HOW BUSINESSES
USE THEIR INFORMATION
FEEL THEY NEED GREATER
TRANSPARENCY IN TO COMPANIES
CONCERNS ABOUT PRIVACY AND TRANSPARENCY
1 IN 2 COUNTRIES HAVE LOST FAITH IN
THE SYSTEM
TRUST
TRANSPARENCY
DO THEY TRUST YOU WITH THE DATA?
IN THE DARK ABOUT THE DATA
76
$112
$184
PUTTING A PRICE ON
DATA
PUTTING A PRICE ON DATA
ALL TIME LOW FOR CEO CREDIBILITYA ONE OF A KIND DATA CONSOLIDATION
BALANCE OF POWER? COMPLETE
TRANSPARENCY?
GOVERNMENT- CITIZENS CORP - SHAREHOLDERS PEER - PEER
BRANDS - CONSUMERS CORPORATION - EMPLOYEES SERVICES - CITIZENS
TRANSPARENCY
AT A PIVOTAL TIME IN TRANSPARENCY
“Information	technology	is	continuing	to	digitize	
everything	on	the	OUTSIDE
Biotechnology	is	beginning	to	provide	a	window	into	
our	inner	lives—our	emotions,	thoughts,	and	choices.	
Together,	INFOTECH	&	BIOTECH	will	create	
unprecedented	upheavals	in	human	society,	eroding	
human	agency	and,	possibly,	subverting	human	desires.	
Under	such	conditions,	liberal	democracy	and	free-
market	economics	might	become	obsolete.”
BUILDING THE
TRUST BACK WITH
TRANSPARENCY
61	%	
FOOD
PERCEPTION
46	%	
TRUST
39% WOULD SWITCH TO A NEW BRAND
56% WOULD BE LOYAL FOR LIFE
76% WOULD PAY MORE
IF THEY WERE COMPLETELY TRANSPARENT
TRANSPARENCY
AND INDUSTRY
SHIFT
The	future	is	real-time,	fair,	transparent,	location	
aware,	P2P	&	responsive
INSURANCE VERY SOON TRANSPARENT
TRANSPARENCY
AND
PERSONALIZATION
GENOMIC DATA
PRODUCT DATA
$ 3 B
13 Years (2001)
$ 20M
1 Years (2008)
$ 1000
A few hours
FREE
By 2021
25 75
RECOMMENDATIONS FOR A PAIR OF
SHOES THAT DOES NOT EXIST
TRANSPARENCY
THROUGH TOTAL
HONESTY
In my first draft I address it to my sisters
There is as lot of fraud in food origins . People say : “ This is local” or
“This is organic” . With this system you can prove it !
TOMATOES NOW – OTHER VEGGIES TO FOLLOW
TRANSPARENCY
THROUGH
EMPOWERMENT
TRANSPARENCY
AND THE VALUE
EXCHANGE
The	tesla	value	exchange	is	dataTHE TESLA VALUE EXCHANGE IS 24X7 DATA
WHO DO YOU TRUST TO BUILD AUTONOMOUS CARS
TRANSPARENCY
FOR SOCIETAL
CHANGE
Fashion	industry	has	many	problems	to	account	for
1.56	million	
1800	gallons
60	Million/	
85%
TRANSPARENCY
THROUGH
ACTIVISM
NOT	FOR		PROFIT	
NO	HEAD	QUARTERS		
DOES	NOT	SOLICIT
UNCENSORABLE	SYSTEM	FOR	UNTRACEABLE	MASS	LEAKING	
VOLUNTEER	DRIVEN
$ 1 BILLION SALES PER DAY
TRANSPARENCY IN
MARKETING
1. IT IS A VALUE EXCHANGE DRIVEN BY DATA
2. IT SHITS POWER TO THE USER
3. IT INCREASES TRUST AND LONG TERM BRAND VALUE
4. IT SHOULD PERSONALIZE, DELIGHT AND ENHANCE WELL BEING
5. IT SHOULD MAKE SOCIETY MORE EQUAL
6. EVERY ONE HAS A ROLE IN UPHOLDING / CHALLENGING IT
TRANSPARENCY	SUMMARY
THANK
YOU

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