Information Management: An Oxymoron

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some recent data and trends related to the (mis) management of electronic information

Published in: Business, Education
  • Interesting presentation. No real surprises, we are preaching to the converted. The trick is to get this information in a more detailed statistical format and put it in front of risk managers, CFOs, CIOs and others with responsibility for the intellectual assets of organizations.

    Gordon W Stanley
    Co-founder and President
    Red Team Advisors, Inc.
    gstanley@redteamadvisors.net
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Information Management: An Oxymoron

  1. 1. INFORMATION MANAGEMENT: AN OXYMORON? 5 considerations in making control of your documents and content a priority for your organization.
  2. 2. DATA FROM AIIM SURVEYS OF END USERS FOR DETAILS, GO TO: WWW.AIIM.ORG/ INDUSTRYWATCH
  3. 3. “MANAGING INFORMATION” IS AN OXYMORON FOR MOST ORGANIZATIONS
  4. 4. What the heck have we done to ourselves? “Information management” has become a whirlwind in which we have deployed technology without really managing it.
  5. 5. WE HAVE A LONG WAY TO GO BEFORE OUR BUSINESS DOCUMENTATION CATCHES UP WITH ALL THE ELECTRONIC “STUFF” IN OUR ORGANIZATIONS.
  6. 6. 52% ON A SCALE OF 1 (TERRIBLE) TO 10 (EXCELLENT) THE PERCENTAGE EVALUATING THEIR OVERALL EFFECTIVENESS IN MANAGING ELECTRONIC INFORMATION AS 5 OR LESS.
  7. 7. 50% “HOW WELL DO YOUR IT PEOPLE UNDERSTAND ELECTRONIC RECORDS?” 1= “THEY KNOW NOTHING” 10= “THEY ARE COMPLETELY COMPETENT” % 5 OR LESS
  8. 8. THE MORE I KNOW THE MORE WORRIED I GET KNOWLEDGEABLE SAMPLE (FROM AIIM AND ARMA) ONLY “FAIR” OR “MARGINAL” = 33% HOW EFFECTIVE IS FROM GENERAL POPULATION YOUR RM ONLY “FAIR” OR “MARGINAL” = 10% PROGRAM?
  9. 9. AND IT WILL GET WORSE CONTENT TYPES AND VOLUME EXPLODING WITH RISE OF SOCIAL NETWORKING YES, EVEN MANCINI IS ON FACEBOOK.
  10. 10. SECOND, THE RISKS OF MISMANAGING INFORMATION ARE INCREASINGLY EXPONENTIALLY
  11. 11. THE RULES RELATED TO MANAGING ELECTRONIC INFORMATION HAVE CHANGED... THE “FEDERAL RULES OF CIVIL PROCEDURE” HAVE YOU CHANGED TO MEET THIS REQUIREMENT?
  12. 12. 31% IMAGINE YOU ARE BEING SUED...HOW LONG WOULD IT TAKE TO FIND ALL THE INFORMATION RELATED TO THAT PERSON? % MORE THAN ONE MONTH
  13. 13. 47% HOW CONFIDENT ARE YOU THAT YOUR ELECTRONIC INFORMATION IS ACCURATE, TRUSTWORTHY, AND ACCESSIBLE? % “SLIGHTLY CONFIDENT” OR “NOT CONFIDENT AT ALL”
  14. 14. HOW WOULD YOU DESCRIBE YOUR EFFECTIVENESS IN MANAGING THE FOLLOWING TYPES OF ELECTRONIC INFORMATION?
  15. 15. “COMPLETE CHAOS” 23% -- HARD DRIVES 35% -- PORTABLE DEVICES 30% -- E-MAIL
  16. 16. THIRD, THE BENEFITS OF APPLYING INFORMATION ARE INCREASINGLY EXPONENTIALLY
  17. 17. DURING THE NEXT FIVE YEARS, WHICH OF THESE TRENDS DO YOU EXPECT TO HAVE A MAJOR IMPACT ON THE PROFITABILITY OF YOUR COMPANY? MCKINSEY SAMPLE OF SENIOR EXECUTIVES
  18. 18. Growth of public sector 26 Social backlash against business 27 New business mgmt approaches 48 Shifting industry structures 52 Business and social interactions 62 Natural resource constraints 40 Global talent and markets 58 Ease of information access 76 Regional shifts 63 Emerging economy growth 63
  19. 19. FOURTH, DON’T MAKE “ECM” A PRIORITY FOR YOUR ORGANIZATION. REALLY.
  20. 20. What do you really need? Think carefully about how and why you make IT purchases.
  21. 21. Think in terms of what you are trying to accomplish, not technologies. “ECM” is still a relatively new term.
  22. 22. 25% “I HAVE HEARD OF THE TERM ECM WITH REGARDS TO INFORMATION MANAGEMENT.” SELL THE BUSINESS RESULT, NOT THE TECHNOLOGY.
  23. 23. AND LASTLY, LEARN FROM THOSE THAT HAVE GONE BEFORE YOU
  24. 24. TOP THREE PROBLEMS IN MANAGING A RECORDS OR DOCUMENT IMPLEMENTATION (14 CHOICES)... 40% UNDERESTIMATED PROCESS AND ORGANIZATIONAL ISSUES 31% LACK OF KNOWLEDGE AND TRAINING 31% UNEVEN USAGE DUE TO POOR GOVERNANCE
  25. 25. WHAT KIND OF HELP CAN YOU GET FROM AIIM?
  26. 26. WORLD CLASS TRAINING BASED ON INDUSTRY BEST PRACTICES
  27. 27. AIIM IS THE LARGEST PROVIDER OF DOCUMENT AND RECORDS-RELATED TRAINING IN THE WORLD. WE FOCUS ON ALL THE UNMANAGED ELECTRONIC “STUFF” IN YOUR ORGANIZATION.
  28. 28. WWW.AIIM.ORG/TRAINING COMMITTED TO HELPING YOU CONNECT PEOPLE, PROCESSES AND INFORMATION

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