Experience, skills, and awards

1. ELECTRONIC PORTFOLIO
Jackie Valentine, MBA

2. RESUME COMPONENTS

3. Skills
•Management: Supervised up to six person team
•Marketing: PR, Event Planning, Recruitment, Solicit
Targeted Markets, Presentations, Brochure Design
•Social Media: LinkedIn, Twitter, Facebook, Hoot
Suite, Tweet Deck, Flickr, SlideShare
•Software Programs: AS 400, BEST (Fixed Assets),
Crystal Reports, Microsoft Word, Excel, PowerPoint,
Access, Windows Movie Maker, eCMATS, Adobe Pro

4. Skills Cont…
•Communication: Written and Oral Techniques, Interpersonal
Relationships, Teamwork, Multicultural
Sensitivity, Conflict Resolution, Complex Problem Solving
•Finance: IRA, Roth, 529, REITS, Annuities, Trailing Stops,
Death Puts, Estate Settlements, Trusts, Estates, Client Suitability,
Credit Analysis, A/P, A/R, Billing, Capital Budget Analysis, Cash
Management, Forecasting, Payroll, G/L, Fixed Assets, Contract
Monitoring, Project Comparison
•Human Resources: Interviewing, Orientation, Hiring Trends,
EEOC Compliance Reports, OSHA/Safety,
FMLA & Leave Tracking, Worker’s Compensation, Attendance
Monitoring, Disciplinary Actions

5.  Career Development: Trainer, Career & Academic
Assessments, Goal Setting, Resumes/Cover Letter
Guidance, Job Search Techniques, Workshop Facilitation,
Decision Making Models, Social Media Incorporation
 Analysis: Data Collection, Statistical Reporting, Due
Diligence, Research, Process Improvement, Procedure,
Mapping, Work Flow Analysis, Develop Action Plans
 Personal Characteristics: Multi-tasker, Organized,
Creative, Highly Adaptable, Self-Motivated, Detail
Oriented, Ability to Successfully Meet Deadlines
Skills Cont…

6. Accomplishments
 Article featured as a top story in online paper for jobseekers
 Global Career Development Facilitator Certification
 Expanded customer base by 70 percent
 Exceeded Program Goal by 39%
 Toys for Tots Committee Leader
 Suggestion of the Year Award

7. Quote from a Recent Review
Recent supervisor stated:
“Jackie is computer savvy and she uses these skills to
prepare and maintain program spread sheets and to
update client information on a regular basis. A good
communicator, helpful, and friendly is how I would
describe this employee.”

8. Professional Training and Coursework
 Social Slam - From Stranger to Advocate: Thriving in the Brave New
World of Marketing/Social Media and the Re-invention of Public
Relations/Building a Business Case for Social Media: Straight Talk to
the CFO/Meet Your New Mobile Planet: This Changes
Everything/Exploring the Critical Digital Media Mega-Trends/Digital
Marketing: How to Justify Investments & Quantify Returns
 Global Career Development Facilitator/Laughing Out Loud...Managing
Stress/Serving Today’s Customer
 Global Marketing/Marketing Strategy/Building Community
Partnerships/Strength Based Communication

9. Professional Training and Coursework Cont…
 Human Resource Management/Coaching & Mentoring
Employees/Time Off: State and Federal Laws on Employee
Leave/Labor & Employment Law Update Conference
 Business Research Project/Economics for Decision
Making/Operational Management & Quantitative
Analysis/Business Ethics & Social Responsibility
 Accounting & Decision Making/Developing Funding Plan
 Financial Institutions & Markets/Problems in Financial
Management/Financial Management/International
Finance/Portfolio Management

10. Experience
Operations Director
 Lead implementation/training of technology upgrades and new
processes for practice
 Execute client service requests including opening/closing accounts,
maintain client data, settling death claims
 Monitor progress of new business to ensure customer satisfaction

11. Experience
Program Manager
 Train employees on curriculum, behavior management, and
community service learning
 Supervise eleven staff members and cultivate relationships with
program partners
 Precisely collect and analyze data to ensure grant compliance

12. Experience
HR/Payroll/AR/Safety Coordinator
 Accurately perform weekly payroll processing duties, maintain
employee leave listing, conduct new hire orientation, administer
company benefits, introduce conflict resolution tactics, organize
employee events
 Execute daily billing activities, build customer relationships during A/R
communication on past due accounts, investigate credit history of
potential customers to establish credit limits, precisely input journal
entries
 Spearhead safety and company training program to ensure OSHA
compliance

13. Experience Continued….
Workforce Investment Act Career Specialist
 Utilize social media outlets to promote events, recruit participants, and
train participants on integration into job search
 Create interactive, innovative educational workshops directed toward
community and business needs
 Recognize trends in clean energy technology and human resources
 Enroll and assist program participants in achieving their educational
and career goals by developing individual employment plans and
administering and explaining career assessments
 Support WIA fiscal as needed in contract reviews, account analysis, and
reporting

14. Experience Continued….
Program Director & Elementary Intervention Assistant
 Supervise up to four staff members, recruit, enroll, counsel, and
educate at-risk students and parents by incorporating evidence based
curriculum and prevention strategies to develop interactive lesson
plans
 Calculate payroll and benefits, invoicing, purchasing, data collection,
forecast and manage operating budget
 Report and monitor program progress to ensure goals and objectives
are being met

15. Experience Continued….
Case Manager II
 Serve as a Community Resource Link recruiting and organizing
community representatives to form Community Advisory Boards in a
seven county territory
 Plan and arrange public forums, improve department image and
relationships by participating in community activities
 Coordinate training programs for staff members and refer families to
community resources
 Develop individual goal and action plans and while monitoring
participant progress.

16. Experience Continued….
Assistant / Case Manager & Youth Counseling Tech
 Assistant manager of adolescent residential program, supervise daily
activities, appointments, and six staff.
 Oversee client transition from residential to home environment,
maintain progress reports, and establish behavior objectives and action
plans.
 Lead group activities and provide structured schedule for clients

17. Experience Continued….
Human Resource Manager, Cash Management & Process
Improvement Analyst, Accounts Payable Clerk
 Post positions, interview applicants, enforce rules and safety procedures of a
500 person factory, ensure EEOC requirements, maintain employee leave logs,
prepare monthly HR reports, and supervise HR clerk
 Entrusted with daily cash flow management upwards of $1 million, capital
budgeting, insurance bidding, reporting for senior management and investors,
maintain cash accounting checks and balances, invest excess cash, and reconcile
monthly entries
 Improve processes in manufacturing, payroll, fixed assets, or inventory, and
maintain equipment database
 Key invoices against inventory receipts, report inventory discrepancies, and
suggest process improvements

18. Education
 Master of Business Administration, Lincoln Memorial University
 Bachelor of Science, East Tennessee State University
 Associate of Science, Walter State Community College
 Certificate of Supervision, Pellissippi State Tech Community College

19. Master of Business Administration

20. LMU M.B.A. Transcript

21. Bachelor of Science Degree

22. Associate of Science Degree

23. Certificate of Supervision

24. PROFESSIONAL TRAINING

25. Labor and Employment Law Update Conference

26. Serving Today’s Customer and Laughing Out Loud

27. Time Off: State and Federal Laws on Employee Leave,
Vacations, and Holidays

28. Suggestion of the Year Award

29. PERFORMANCE MEASURES

30. Prevention Grant Outcomes (Goal #1)
The program will promote healthy beliefs and clear standards
about the importance of education and community involvement by
serving a minimum of 35 “at-risk” 8-16 year old students and
their respective parents/caregivers.
Number in Priority Population: 35 6
(Number in Contract to be served for the year) Children Parents/Adults
Number Enrolled During Reporting Period: 46 56
Children Parents/Adults
Number Enrolled Year to Date: 36 50
Children Parents/Adults

31. Prevention Grant (Objective #1)
The program will work intensely with a minimum of 35 “at risk” 8 to
16 year-old students and will show progress by 50% (17-18) of the
referred students will increase their level of bonding to
school/community as shown by:
44 Participants: (89%) of students showing improvement in 1 or more of the above
standards
 (66%) showed improved attendance from established baseline
 (89%) showed improved behavior, according to teacher and parent surveys and office
referrals
 (68%) showed improvements in grade point averages before and after program
enrollment/activity
 (100%) showed improved community involvement by now having participated in
planned community activities

32. Prevention Grant (Objective #2)
Staff will work to engage the families/caregivers of referred at-risk
students. A minimum of 6 will show increased involvement by
attending at least 1 community/school-based activity and at least 2
prevention-based parent workshops. 50% of those participating in
workshops will show an increase in knowledge regarding the harmful
effects of adolescent risky behaviors and appropriate parenting
strategies.
52 adult (93%) participants:
 29 parents (56%) who attended the workshops completed a minimum of 2 workshops.
 46 parents (88%) were noted as increasing involvement by their participation in a
minimum of 1 community- or school-based activity.
 27 parents (52%) fulfilled both requirements.
 93% who attended the workshops increased in knowledge

33. MYERS-BRIGGS
PERSONALITY TYPE

34. Extraverted Intuition with Introverted Thinking

35. Work Style Characteristics

36. RECRUITMENT

37. Brochure Design

38. Brochure Design Cont….

39. THANK YOU FOR YOUR
TIME AND CONSIDERATION
valentinejackie1@gmail.com