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Turner Construction Company
Group 9:
Rohan, Gowri, Soni, Parag & Archal
Major Markets

Commercial

-

-

Health Care

Recession proof
State involvement
Info. well in advance
10.5% CAGR of sector

- Fastest growing mkt.
- Lacks constr. knowledge
- Imp. to users specs

Public
Hotel/Residential

Large portion of biz.
Cyclic in nature.
Highly o/p oriented
Fast, reliable & on-time reqd.

-

Demand vary city to city
Large chains at times
Customer has knowledge
Fast, reliable & on-time reqd.
Philosophy of contracts
Types of contracts
As on ‘83
Negotiated fee
Lump-sum
Constr. Mgr.

Distribution of projects based
on value. As on ‘83.
<$1m
$ 1 to 50 m
> $ 50 m
0

50

100

- Turner primarily believes in
philosophy of pre-negotiated
projects
- Contingency fee of 3% was
generally charged.

- Saving on project cost was
shared with customer.
Turner’s share @ 25%.
- Unless for agreed
contingency/force majeure
cost due to delay & over-runs
is borne by turner.
Selling Process

Final pricing and offer

30 to 45 min. ppt. to board

Send Proposal & References
Meet Decision maker
Locate prospect & Create awareness @ turner
Project Selection

Project selection

1. Contract type:
Lump-sum/Negotiated
2. Job Size:
Mix of big & small
3. Owner:
Long term + Margins
4. Staffing required:
Qty + Quality + trg.
5. Level of business in territory

6. Client (Turner is keen to work with)
Today’s decision
Option

Facts

Pros

Cons

Approve Commercial
– bldg. project

- Intro. by DA (30 yr)
- competitor: local

- Add Clientele
- Use efficiency of
territory A (comm.)
- Chance to optimize
operations
- Partner with
growing developer

- Unavail. of staff
- For territory A, only
one nature of biz.
- The schedules were
tight, with less slack
availability

Persuade Hospital
chain

- Territory A has not
built hospital in 10 yr
- In hospital domain,
it takes time till
materialization of
project.

- Gain expertise in
separate field
(Demand in hospital
field is non-cyclic)
- Strengthen staff
- Train youngsters

- No/less previous
experience
- Would consume
entire staff for
months
- Deal with new subs
- Estimation where
territory has less exp.
Today’s decision

1. The group should persuade Hospital business.
Reason: (a) Train new staff (b) Easily augment staff (c) less recession effect.

2. The second preference should be given to building up capacity for coordination with territories to meet target of “Goodnight Hotels”
3. Subsequently plan and rig-up manpower available at territory A, to not to miss
opportunity like of commercial building (where territory is already proficient)

4. Ask GM reason for not seeking prior approval of project.
Thank You

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Turner Construction Company | HBS Case Study on B2B Marketing | IIM (A)

  • 1. Turner Construction Company Group 9: Rohan, Gowri, Soni, Parag & Archal
  • 2. Major Markets Commercial - - Health Care Recession proof State involvement Info. well in advance 10.5% CAGR of sector - Fastest growing mkt. - Lacks constr. knowledge - Imp. to users specs Public Hotel/Residential Large portion of biz. Cyclic in nature. Highly o/p oriented Fast, reliable & on-time reqd. - Demand vary city to city Large chains at times Customer has knowledge Fast, reliable & on-time reqd.
  • 3. Philosophy of contracts Types of contracts As on ‘83 Negotiated fee Lump-sum Constr. Mgr. Distribution of projects based on value. As on ‘83. <$1m $ 1 to 50 m > $ 50 m 0 50 100 - Turner primarily believes in philosophy of pre-negotiated projects - Contingency fee of 3% was generally charged. - Saving on project cost was shared with customer. Turner’s share @ 25%. - Unless for agreed contingency/force majeure cost due to delay & over-runs is borne by turner.
  • 4. Selling Process Final pricing and offer 30 to 45 min. ppt. to board Send Proposal & References Meet Decision maker Locate prospect & Create awareness @ turner
  • 5. Project Selection Project selection 1. Contract type: Lump-sum/Negotiated 2. Job Size: Mix of big & small 3. Owner: Long term + Margins 4. Staffing required: Qty + Quality + trg. 5. Level of business in territory 6. Client (Turner is keen to work with)
  • 6. Today’s decision Option Facts Pros Cons Approve Commercial – bldg. project - Intro. by DA (30 yr) - competitor: local - Add Clientele - Use efficiency of territory A (comm.) - Chance to optimize operations - Partner with growing developer - Unavail. of staff - For territory A, only one nature of biz. - The schedules were tight, with less slack availability Persuade Hospital chain - Territory A has not built hospital in 10 yr - In hospital domain, it takes time till materialization of project. - Gain expertise in separate field (Demand in hospital field is non-cyclic) - Strengthen staff - Train youngsters - No/less previous experience - Would consume entire staff for months - Deal with new subs - Estimation where territory has less exp.
  • 7. Today’s decision 1. The group should persuade Hospital business. Reason: (a) Train new staff (b) Easily augment staff (c) less recession effect. 2. The second preference should be given to building up capacity for coordination with territories to meet target of “Goodnight Hotels” 3. Subsequently plan and rig-up manpower available at territory A, to not to miss opportunity like of commercial building (where territory is already proficient) 4. Ask GM reason for not seeking prior approval of project.