1. Richard Carter, Kerstin Danert, Peter Harvey

3. All the post-construction management tasks Getting it going .... .... and keeping it flowing Decisions at the implementation stage Enabling environment

4. Population-weighted average 63% - reduces coverage by one third

7. Achieving permanent service and beneficial change Functional sustainability (financial, institutional and management systems) Environmental sustainability (monitoring and managing the water resource) Keeping the service working (Ground)water resources mgt

9. Government NGOs Community Private sector 1. Build it and hope for the best 5. Self-supply with/without assistance 4. Private sector management 3. Community-based O&M with external support 2. Community-based O&M

13. Technology inherently increases dependence ... on spare parts, on skills, on support ... We are actually establishing a two-fold maintenance requirement: Water user committee Water supply technology External intervention External support (to both “hard” and “soft” infrastructure limited ability to maintain

17. All the main actors may have a role to play but there is not a one-size-fits all solution Government (central and local) Communities and CBOs Private sector providers of goods and services NGOs and faith-based organisations X

19. Newton’s laws of motion (and a bit of relativity) People, politics, money and the second law of thermodynamics