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Sustainable services at scale
1. SUSTAINABLE SERVICES AT SCALE Harold Lockwood Catarina Fonseca Christophe Nothomb Brussels June 30 2011 European Commission – European Investment Bank Seminar
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7. INCREASING COVERAGE IS NOT THE WHOLE STORY Breakdowns, failures, non-functionality, slippage ........... a tipping point which is now a threat to achieving the MDGs? Build on current progress, but shift from implementation to service delivery
8. THE SERVICE DELIVERY APPROACH Service level Investment (capital expenditure) Investment (operational expenditure) Implement Upgrade Service Delivery Approach Upgrade Replace Implement Implement Implement Implementation approach Time
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12. HOW TRIPLE-S APPROACHES SECTOR CHANGE ANALYSING SECTOR PROBLEMS Collectively analysing problems and challenges facing the sector at scale Collectively identifying potential gaps and solutions across the whole sector (taking a systemic approach) IDENTIFIYING POSSIBLE SOLUTIONS COLLABORATIVE REFLECTION AND LEARNING TAKING LEARNING TO SCALE Action research and piloting to address the key bottlenecks and trigger issues at different levels Collectively applying learning and proven approaches at scale across different levels in the sector
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