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1.
Inside Sales and Social
Selling for Extreme Results
Ken Krogue
Founder, President & Chief
Strategy Officer
InsideSales.com
Sales
in the Cloud
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2.
BACKGROUND
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3.
12 Disruptive sales Trends
1. Inside Sales
2. Cloud Computing
3. Content Marketing
4. Immediate Response
5. Gamification
6. Predictive Analytics
7. Prescriptive Analytics
8. Big Data
9. Sales Acceleration
10. Social Selling
11. Systems Consulting
12. Predictive Hiring
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4.
Trend #1 – inside sales
Marc Benioff, began his career as an inside sales rep
at Oracle. Youngest VP at Oracle.
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5.
The next
generation...
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6.
Man + machine
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7.
The sales
revolution...
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8.
Leading
indicators
(1st
downs)
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9.
Move the
levers…
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10.
2.00
2.25
2.50
2.75
3.00
3.25
3.50
3.75
2008 2009 2010 2011 2012
Millions
Outside Sales
Inside Sales
Source: 2009 infoUSA/MIT Study
15x
2009 / 2013 Market study
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11.
Trend #2 – Cloud computing
Cloud Telephony Cloud Computing
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12.
Innovation
Applying what
works in other
worlds in
yours…
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13.
The Assembly Line & Conveyor Belt
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14.
specialization
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15.
Trend #3 – Content Marketing
7 Content Levels
1.Influencer
2.Industry
3.Company
4.Product
5.Proof
6.Sales
7.Client
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16.
The Boy Scout Blog – 97,000
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17.
Salt Lake Tribune – 102,691
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18.
But I don’t have
time…
Repurpose
Cross links
Expand media
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19.
DIGITAL MEDIA
RULES…
Why?
Immediate,
Measurable,
Results…
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20.
Jeffrey
harmon
orabrush
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21.
How we apply the 7 levels
1. Influencer
2. Industry
3. Company
4. Product
5. Proof
6. Sales
7. Client
Famous people
Inside sales industry
InsideSales.com
Immediate response
MIT / HBR / Case Studies
Why you need it
How it works
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22.
InInclue
TREND #4 - IMMEDIATE RESPONSE
http://bit.ly/lrmstudy
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23.
TREND #5 - GAMIFICATION…
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24.
TRENDS #6,7,8
– PREDICTIVE,
Prescriptive
ANALYTICS
& Big Data
BRAD PITT
MONEYBALL
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25.
BILLY BEANE – OAKLAND A’S
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26.
Recruit by the numbers
6’4” 200 lbs, 23rd
pick 1st
round 5’10” 160 lbs 314th
pick 13th
round
3x3x
All-StarAll-Star
WorldWorld
SeriesSeries
ChampionChampion
SilverSilver
SluggerSlugger
AwardAward
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27.
Oakland A’s Annual Payroll 2013
http://www.sportingcharts.com
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28.
Oakland A’s Most Wins 2012-2013
http://www.sportingcharts.com
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29.
Cost per Win
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30.
TIMES ARE CHANGING
2012 2013
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31.
Trend #9 – Sales Acceleration
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32.
Trend #10 –
Social Selling
http://bit.ly/2015T
rendsReport
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33.
Do people use
Social Media to
sell?
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34.
What is social
actually being
used for?
• Recruiting
• Awareness
• Listening
• Qualifying
• Messaging
• Prospecting
• Lead Gen
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35.
SOCIAL
CURRENCY
http://bit.ly/No1SocialCurrency
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36.
#2 social
selling
influencer
forbes
huffington
post
Source: Forbes & The Huffington Post
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37.
Cold calling is dead…
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38.
15X
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39.
Platforms
HIGH GROWTH MEDIA
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40.
Platform
Companies Using Social?
• 43% No strategy in place
• 33% Unclear of value
• 25% Not applicable
• 18% Don’t have tools
Which Platforms for Demand?
• 80% Facebook
• 78% Twitter
• 51% LinkedIn*
• *LinkedIn is 3X more
effective for lead
generationEloqua research study
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41.
Social media Certification
1. CORE
2. Coach
3. Curator
4. Creator
5. Collaborator
6. Consultant
http://bit.ly/socialcert
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42.
Content Strategies
Social Nurturing
A = Aware
C = Curiosity
Q = Qualify
U = Understand
I = Interest
R = Relevancy
E = Engage
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43.
Strategy #1
downloads
blog forms
slideshare.net
(Pro)
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44.
Strategy #2
Job Postings
LinkedIn
Monster
CareerBuilder
Classifieds
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45.
Strategy #3
Customer
Referrals
#1 SAE
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46.
Strategy #4
Job Change
Alerts
with linkedin
& IFTTT
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47.
TREND #11 – SYSTEMS CONSULTING
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48.
Trend #12 - Predictive Hiring
Michael Cheney
998
762
333
199
0
200
400
600
800
1000
Behavior At Work
727 721
390
199
0
200
400
600
800
1000
How You See Yourself
751
552 531
176
0
200
400
600
800
How Others See You
Dominant Expressive Analytical Amiable
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49.
Overall
12%
19%
32%
37%
Dominant Expressive Analytical Amiable
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50.
InsideSales.com
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51.
Sales
Closers
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52.
engineering
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53.
Account
management
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54.
@kenkrogue
kenkrogue.com
kk@insidesales.com
linkedin.com/in/kenkrogue
forbes.com/sites/kenkrogue
MY SLIDES ON LINKEDIN
SLIDESHARE.NET
Let’s Connect!
Q&A
Slideshare.net notes:
Ken Krogue, the Founder and President of InsideSales.com presents his most recent and detailed summary of Inside Sales and Social Selling for Extreme Results at Apttus Accelerate 2015 in San Francisco.
(This is his entire slide deck complete with two video snippets from Les Brown and the Moneyball trailer.)
Ken discusses the next generation of sales with the death of traditional sales and the definition of inside sales from his leading article in Forbes.com. He shares the origins of Marc Benioffs career as an inside sales rep at Oracle and the power of man plus machine with the Ironman metaphor.
Inside sales is powered by specialization, leading indicators, and the ability to control the levers of success.
Research includes the 2009 and 2013 market studies showing the growth of the inside sales industry as well as the landmark research by Dr. James Oldroyd while at MIT and in conjunction with Harvard Business Review.
http://bit.ly/lrmstudy
The in depth discussion continues with the principles of Billy Bean of the Oakland A's from the well known movie Moneyball and how it applies to the world of remote selling and social media.
The primary obstacles faced by management in inside sales are discussed for the last several years and how Google has completely changed the world of marketing.
Is social selling actually being used to sell? Or are there other areas of focus where social media is most effective.
2015 Trends Report by Barry Trailer of CSO Insights reveals something alarming that is happening for the first time in 15 years, CRM usage is actually declining.
Ken shares the best practices that makes his 31 Twitter tips article on Forbes the top article globally on Twitter.
http://bit.ly/31tips
Also find why InsideSales.com was recently ranked the #1 company in the top 500 growth companies for social currency by the Huffington Post and Forbes.com... results.
Learn while cold calling is dead because of LinkedIn and that high growth companies are using blogging coupled with additional social media platforms to publish their own content digitally.
Ken shares one of his latest projects to help youth and adults become Social Media Certified with a national advisory board and 6 levels of social media certification through the Boy Scouts of American Utah National Parks Council.
Also discussed are the 7 levels of content strategy used by InsideSales.com internally to generate nearly 1000 leads a day.
Ken closes with 4 specific social selling strategies that the very top sales reps use to sell more.
Ken can be reached at:
@KenKrogue
www.KenKrogue.com
[email_address]
linkedin/in/kenkrogue
forbes.com/sites/kenkrogue
The revolution in sales. Fundamentally changing the way sales occur. Field sales is the incumbent, inside sales is the new heir apparent.
Similar to the revolution we have seen in sports …
Trish Bertuzzi at The BridgeGroup has been surveying inside sales groups for years
In 2007 she found her average inside sales group was 5 reps, in 2009 it was 12 reps! That’s 140% growth