Sample content WEEK 5 DQs • How has globalization affected the measurement process in an organizations strategy? Provide an example of a company that has changed its measurement process due to globalization. What changes were made to the company’s measurement process? EXAMPLE 1 I think technology became further advanced as globalization was introduced. Without technology, globalization would be difficult. In particular, I cannot determine whether technology creates globalization or if globalization stimulated technology; but I personally feel that technology has influenced the measurement process in organization strategies. Nearly all banks and credit card companies now altered their measurement process to recording calls for quality assurance. Furthermore, the management process has changed slightly because more calls are being outsourced to other countries; hence, why calls in general are being managed differently. I can still remember that about 20 years ago, managers had

1. MGT 498 Week 5 Discussion question DQs
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Sample content
WEEK 5 DQs
• How has globalization affected the measurement process in an organizations
strategy? Provide an example of a company that has changed its measurement

2. process due to globalization. What changes were made to the company’s
measurement process?
EXAMPLE 1
I think technology became further advanced as globalization was introduced.
Without technology, globalization would be difficult. In particular, I cannot
determine whether technology creates globalization or if globalization stimulated
technology; but I personally feel that technology has influenced the measurement
process in organization strategies.
Nearly all banks and credit card companies now altered their measurement
process to recording calls for quality assurance. Furthermore, the management
process has changed slightly because more calls are being outsourced to other
countries; hence, why calls in general are being managed differently. I can still
remember that about 20 years ago, managers had the responsibility of supervising
the floor by listening on how workers took calls. To the best of my knowledge, this
no longer happens. Presently, calls are recorded and monitored that way.
Customer service is measured on a completely different scale because of the
changes; along with the measure of employee performance. The latest technology
also permits companies to register how many calls were received and made, as
well as determine how long the calls were and what day they took pla
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