Because pornography is harmful, our legislature should pass more laws to regulate and censor it. Pornography undermines standards of morality. It degrades sex into little more than an act that satisfies an animal instinct. It encourages people to view sex as a commodity to be bought and sold, rather than as an expression of love between two committed people. Children who accidentally stumble upon pornographic materials are in danger of forming skewed attitudes about the nature and purpose of sex. Pornography is even more harmful to women. As all the reliable research shows, it reinforces negative stereotypes of women as inferior, and it encourages men to view women as little more than sex objects. Such stereotypes perpetuate discrimination against women in all areas of society. Pornography also promotes violence. Much of it portrays rape scenes, torture, and other violent acts, legitimizing them as a means of achieving sexual pleasure. Those who view pornographic materials are more likely to want to reenact those scenes, which can lead them to commit violent crimes against women. Read the passage and then choose the error in reasoning. A. unidentified or dated research B. no reasoning error C. irrelevant reason D. hasty generalization E. circular reasoning F. slippery slope ---------------------- Practices for college and professional football players should not be scheduled for hot summer afternoons. Coaches who push their teams to hit the field for workouts during 98-degree days are asking for trouble. The death in 2001 of Korey Stringer, a 27-year-old tackle for the Minnesota Vikings, provided tragic proof that summer workouts are too dangerous. Football teams everywhere should learn from his example and never give training precedence over players' safety. Having the best football team in the world is just not worth the risk. Read the passage and then choose the error in reasoning. A. no reasoning error B. unidentified experts C. unidentified or dated research D. circular reasoning E. slippery slope F. hasty generalization --------------------- If you have a grass lawn surrounding your house, you are probably contributing to this country's environmental problems. For one thing, you could be using fertilizers and pesticides that can damage the soil structure, pollute wells, and kill wildlife. Homeowners with lawns actually use more fertilizers annually than the entire country of India puts on its crops. They also apply up to ten times more pesticides that U.S. Farmers do. Unfortunately, research has proven that these chemicals wash off and pollute water supplies, thus contaminating the food chain. Law mowers cause another environmental problem. Studies show that they produce as much air pollution in one hour as a ...

1. Because pornography is harmful, our legislature should pass
more laws to regulate and censor it. Pornography undermines
standards of morality. It degrades sex into little more than an
act that satisfies an animal instinct. It encourages people to
view sex as a commodity to be bought and sold, rather than as
an expression of love between two committed people. Children
who accidentally stumble upon pornographic materials are in
danger of forming skewed attitudes about the nature and
purpose of sex. Pornography is even more harmful to women.
As all the reliable research shows, it reinforces negative
stereotypes of women as inferior, and it encourages men to view
women as little more than sex objects. Such stereotypes
perpetuate discrimination against women in all areas of society.
Pornography also promotes violence. Much of it portrays rape
scenes, torture, and other violent acts, legitimizing them as a
means of achieving sexual pleasure. Those who view
pornographic materials are more likely to want to reenact those
scenes, which can lead them to commit violent crimes against
women.
Read the passage and then choose the error in reasoning.
A. unidentified or dated research

2. B. no reasoning error
C. irrelevant reason
D. hasty generalization
E. circular reasoning
F. slippery slope
----------------------
Practices for college and professional football players should
not be scheduled for hot summer afternoons. Coaches who push
their teams to hit the field for workouts during 98-degree days
are asking for trouble. The death in 2001 of Korey Stringer, a
27-year-old tackle for the Minnesota Vikings, provided tragic
proof that summer workouts are too dangerous. Football teams
everywhere should learn from his example and never give
training precedence over players' safety. Having the best
football team in the world is just not worth the risk.

3. Read the passage and then choose the error in reasoning.
A. no reasoning error
B. unidentified experts
C. unidentified or dated research
D. circular reasoning
E. slippery slope
F. hasty generalization
---------------------

4. If you have a grass lawn surrounding your house, you are
probably contributing to this country's environmental problems.
For one thing, you could be using fertilizers and pesticides that
can damage the soil structure, pollute wells, and kill wildlife.
Homeowners with lawns actually use more fertilizers annually
than the entire country of India puts on its crops. They also
apply up to ten times more pesticides that U.S. Farmers do.
Unfortunately, research has proven that these chemicals wash
off and pollute water supplies, thus contaminating the food
chain. Law mowers cause another environmental problem.
Studies show that they produce as much air pollution in one
hour as a car produces in a 350-mile drive. In addition, grass
clippings are choking already overflowing landfills. Yard waste,
most of which is cut grass, is the second-largest component of
the 160 million tons of solid waste we dump into landfills every
year. If that weren't enough your lawn may be contributing to
the destruction of plant and animal species. When developers
building new houses bulldoze complex habits and replace them
with houses and grass, many plants and animal are killed or
starved out.
Read the passage and then choose the error in reasoning.
A. hasty generalization

5. B. Unidentified or inappropriate expert
C. circular reasoning
D. Irrelevant reason
E. Unidentified or dated research
---------------------
The U.S. Government needs to invest more money to improve
and expand the country's rail service.
In particular, Congress should commit to developing a national
intercity network of high-speed trains. An intermodal
transportation system (one that includes rail along with
highways and airlines) is essential to keeping Americans
moving in the event of a crisis. During a national emergency, if
one mode of transportation is disrupted, the others should be
able to absorb the traffic and allow travel to continue. For
example, when airplanes were grounded for several days
following terrorist attacks in September 2001, people relied on
Amtrak passenger trains to get them where they needed to go.
Without the trains, our nation would have been paralyzed.
Furthermore, countries such as France and Germany have high-

6. speed rail systems. Railroad transportation is an important
public service, and it needs to be kept efficient and up to date.
Read the passage and then choose the error in reasoning.
A. Irrelevant reason
B. circular reasoning
C. Unidentified or inappropriate expert
D. hasty generalization
E. Unidentified or dated research
-------------------------

7. Thousands of people who need organ transplants die every year
because too few people agree to donate organs. Consequently,
some people have begun to argue for tempting donors or their
families with financial incentives in the form of either cash
payments or tax credits. This is a terrible idea. Under no
circumstances should we institute a system that permits the
exchange of money for organs. Individuals or their families
should not be allowed to gain financially form helping people
who need transplants. Indeed, putting price tags on human
organs is an appalling solution to the problem of and inadequate
organ supply. We may need more donors to solve this crisis, but
buying organs is just not the right way to address the shortage.
Read the passage and then choose the error in reasoning.
A. Irrelevant reason
B. Unidentified or dated research
C. Unidentified or inappropriate expert

8. D. hasty generalization
E. circular reasoning
--------------
It just may be nature itself—not humans burning fossil fuels—
that is causing global warming. Naturally occurring gases, such
as water vapor, methane, nitrous oxide, and ozone, contribute to
the so-called greenhouse effect that has raised Earth's
temperature 30 degrees since the “Little Ice Age” of the
seventeenth and eighteenth centuries. The oceans, too, seem to
be partly responsible for the overall increase in our planet's
temperature. From 1998 to 2008, Dane Chang and his
colleagues carefully studied the correlation between ocean
temperatures and levels of carbon dioxide, the gas that causes
global warming. These researchers found that increases in ocean
temperature follow a rise in the atmosphere's carbon dioxide
level. Such studies would seem to indicate that natural factors
are producing our warmer climate.
Read the passage and then choose the error in reasoning.

9. A. Irrelevant reason
B. hasty generalization
C. Unidentified or dated research
D. Unidentified or inappropriate expert
E. circular reasoning
----------------------
A growing number of school districts are banning the
childhood game of dodge ball from physical education classes,
and rightly so. The game is simply too aggressive and can cause
serious harm. In one California incident, a child playing dodge
ball was knocked to the ground by the ball's impact. The child
suffered a broken arm due to the fall. Dodge ball is also not
especially good exercise, particularly for those who are
overweight. The slowest and heaviest children usually get
knocked out of the game quickly. They then spend the rest of

10. the game on the sidelines while the more athletic kids keep
playing. It doesn't take a highly trained psychologist to realize
that this experience cannot be good for an overweight child's
self-esteem or self-image.
Read the passage and then choose the error in reasoning.
A. circular reasoning
B. Irrelevant reason
C. hasty generalization
D. Unidentified or inappropriate expert
E. Unidentified or dated research
------------------

11. Stakeholder Analysis: Using the Stakeholder Analysis Exercise
spreadsheet provided, you will complete the three columns of
the spreadsheet for each of the ten stakeholder groups listed.
· First, explain the interest or concern that the stakeholder has
in the development of the EA.
· Then, identify their “class” or role in the EA as one of the
four given (key player, keep satisfied, keep informed, or
minimal effort).
· Finally, briefly explain your reasoning for selecting the
class/role that you did.
Stakeholder Analysis
This assignment uses two provided documents:
· Stakeholder_Analysis_Exercise.xls (spreadsheet)
· DMV Case Study
Purpose of this Assignment
This assignment gives you the opportunity to apply your critical
thinking skills and understanding of the course concepts to
analyze how the enterprise architecture (EA) affects various
elements of the organization. This assignment specifically
addresses the following course outcome:
· conduct stakeholder analysis to identify concerns and
appropriate viewpoints
Background
One of the keys to successful enterprise architecture (EA)
implementation is the support offered by important
stakeholders.
Stakeholders are those with an interest in a given project. There
are varying degrees of stakeholder involvement, which may be
described as being in the following groups:
· Key Players—These are the most important stakeholders; they
have a vested interest in the approach, content, and output of
the EA.
· Keep Satisfied—The next most significant group are those

12. who must obtain what they need from the EA and are less
concerned with the construction and specific content of the EA.
· Keep Informed—This group has a need to know what is being
done and how it will benefit the organization overall; they have
little interest in any of the details of how the EA is developed
and used.
· Minimal Effort—This group has little interest in the EA and
requires little attention during the EA development effort.
The benefits of successfully managing stakeholders include the
following:
· Obtaining support from the most influential stakeholders will
help ensure that they both help to shape the EA and to improve
its content and products.
· Influential stakeholders are in a position to allocate human
and financial resources to the EA effort, making it more likely
to succeed.
· Ongoing communication with stakeholders ensures their
understanding of the process and benefits of EA, and enables
their support if needed.
· Successful management allows the EA team to draw on the
support of stakeholders with a positive view of the process if
they need to address negative reactions or setbacks in the
organization.
(Concepts contained herein were derived in part from The Open
Group Architecture Framework (TOGAF), v. 9.)
Assignment
Using the DMV Case Study and the Stakeholder Analysis
Exercise spreadsheet provided, you will complete the three
columns of the spreadsheet for each of the ten stakeholder
groups listed on the spreadsheet.
First, explain the interest or concern that the stakeholder has in
the development of the EA. Then, identify their “class” or role
in the EA as one of the four shown above (Key Player, Keep
Satisfied, Keep Informed, or Minimal Effort). Finally, briefly
explain your reasoning for selecting the class/role that you did.
Complete the spreadsheet and submit via your Assignments

13. Folder by the due date shown in the class schedule. Note: The
filename of your submission should include your last name. An
example would be: Smith_Stakeholder_Analysis.xls.
Grading Rubric
Your grade will be determined by the strength and validity of
your analysis, rather than what specific class/role you selected.
Your work will be graded according to the grading rubric
below.
Attribute
Full Points
Partial Points
No Points
Possible Points
Points Earned
Stakeholder Analysis
Interest/Concern, Class/Role, and Reason for Classification are
clearly explained and justified for this stakeholder, and each is
applicable to the case study, demonstrating a sophisticated
understanding of course concepts, analysis, and/or critical
thinking.
Interest/Concern, Class/Role, and Reason for Classification may
be somewhat clearly explained or justified for this stakeholder,
and/or is somewhat applicable to the case study; demonstrate an
adequate understanding of course concepts, analysis, and/or
critical thinking.
No entries for this stakeholder.
9 points for each Stakeholder, allocated as 3 points each for:
Interest/Concern; Class/Role; Reason for Classification
N/A
Head, Dept. of Motor Vehicles
9
Points total

14. Chief Financial Officer
9
Points total
Program Management Office
9
Points total
Line Managers for Service Delivery Areas
9
Points total
Credentialing and Tax Processing Specialists
9
Points total
Customer Service Specialist
9
Points total
Security Officer

15. 9
Points total
CIO
9
Points total
Application Software Developer
9
Points total
IT Operations Manager
9
Points total
Spreadsheet Format
Spreadsheet reflects effective organization and sophisticated
writing; correct structure, grammar, and spelling; presented in a
professional format using Excel.
Spreadsheet is somewhat well organized, and/or contains
grammatical and/or spelling errors; presented in an adequate
format; and/or does not use Excel template.
Spreadsheet content is extremely poorly constructed and does
not convey the information.

16. 10
TOTAL Points
100
100 points = 14% of final course grade
Points Recorded
(total points × .14)
Reference
The Open Group. (2009). TOGAF version 9: The Open Group
architecture framework (TOGAF). Available from
http://www.opengroup.org/architecture/togaf9/downloads.htm
Sheet1StakeholderInterest or ConcernClass/Role in EA Process
(Key Player, Keep Satisfied, Keep Informed, Minimal
Effort)Reason for ClassificationProgram Executive Sponsor
(Example)This stakeholder is interested in on-time, on-budget
delivery of the CSI system to realize expected benefits for the
DMV and its customers.Keep InformedThis stakeholder is
interested in overall bottom line results vs. the specific content
of the EA.Head, Dept. of Motor VehiclesChief Financial
OfficerProgram Management OfficeLine Managers for Service
Delivery AreasCredentialing and Tax Processing Specialists
Customer Service SpecialistSecurity OfficerCIOApplication
Software DeveloperIT Operations Manager
Sheet2
Sheet3

17. DMV Case Study
Purpose of this Assignment
(The information below is excerpted from the Virginia
Department of Motor Vehicles’ RFP 154:7-061, DMV CSI
Systems Redesign Project, available from
http://www.dmv.state.va.us/csi/pdf/rfp.pdf. Corresponding page
numbers from the RFP are given in parentheses at the end of
each lettered section heading.)
A. DMV Organizational Overview (p. 2)
The Department of Motor Vehicles (DMV) is a governmental
agency in the Executive Branch of Virginia state government.
Under the direction of the Secretary of Transportation, DMV
administers motor vehicle and tax related laws for the continued
benefit of all citizens of the Commonwealth of Virginia.
Specifically, DMV administers motor vehicle titling and
licensing laws, driver’s licensing laws, transportation safety
laws, tax laws, and other motor vehicle-related laws and
regulations as directed by the Code of Virginia and Federal
laws, as amended.
DMV employs nearly 2000 full and part-time employees to meet
its daily mission of providing transportation services to
customers in Virginia. These employees provide services via
one centralized administrative Headquarters located in
Richmond, Virginia as well as 74 Customer Service Centers
(CSC’s) and 13 Motor Carrier Service Centers/Weigh Stations
(MCSC’s) dispersed throughout the state. In addition, some
services are provided at more than 40 DMV Select offices
located throughout the state. DMV Selects are a service
alternative to visiting a full-service DMV Customer Service
Center. Local governments and private entities contract with
DMV to provide secure, select DMV transactions at convenient
locations.
DMV provides a multitude of services to private citizens,
transportation entities, courts, law enforcement agencies,
government agencies, insurance companies, and related
transportation clients. The most commonly provided DMV

18. services include:
· Credentialing – This includes the provision of driver testing
and licensing, vehicle titling and registration, credentialing of
commercial motor carriers, and regulatory licensing functions
such as fuel distributors, rental car companies, dealers,
commercial driver training schools, driver improvement clinics,
and 3rd party testers.
· Tax processing – This includes support for the calculation,
collection, accounting, and reporting statistics for all tax filings
(including IFTA, tax on fuel, and tax on motor vehicle rentals)
as well as support for an external/taxpayer audit function.
· Oversight of related programs such as transportation safety
and information management
Due to the nature of DMV business processes, the type of work
performed by the agency requires substantial use of automated
systems. It is imperative that the agency operate its programs
and facilities in an efficient manner, incorporating into its
operation those technological developments and automated
solutions that will enhance the delivery of services to DMV's
various transportation clients.
B. The Opportunity (p. 1, pp. 2-3)
DMV has decided to undertake a systems redesign they are
calling CSI:
· Customer-centric
· Service Oriented
· State-of-the-art
· Secure
· Intelligent
· …..CSI
The DMV CSI Systems Redesign project focuses on the
fragmented processing of DMV’s core business areas of
credentialing, tax processing, and financial management. The
purpose of the CSI effort is to transform these fragmented and
outdated systems into one modernized system that is responsive
to the ever-changing needs relating to internal security,
homeland security, legislative mandates, and customer

19. relationship management.
As we move forward with this endeavor, DMV has a unique
opportunity to revolutionize the agency’s approach to fulfilling
its mission, carrying out core functions, and delivering service.
DMV intends to fully integrate processing while incorporating
and leveraging the full functionality and benefits of proposed
technology solutions as well as the technology already in place.
The scope of the DMV CSI Systems Redesign project is based
on utilizing a fully integrated system to serve and manage our
customers, our contractual business partners, and our
stakeholders. The scope includes, but is not limited to
credentialing, tax processing, and financial management.
The CSI Redesign consists of the following components:
· User interfaces for Headquarters, Weigh Station, and
Customer Service Center staff, DMV Selects, Internet,
Touchtone, cyber sites, and selected business partners (online
dealers, Commissioners of the Revenue, insurance companies,
motor carrier companies, etc.)
· Core business services
· Infrastructure services to manage access rights, perform audit
and system logging functions, a business rules engine, a
message broker to facilitate communication between
components and with external system interfaces, transaction
suspense capability, and a correspondence module.
· Data stores, business intelligence to provide regular and ad
hoc management reports, audit reports and fraud alerts, and
other applications, and
· Interfaces to other systems, such as DMV’s Purchasing,
Inventory, and Payables System (PIPS), Department of
Accounts (DOA), Treasury, Unified Carrier Register (UCR)
repository, Centralized Accident Processing System (CAP),
Traffic Records Electronic Data System (TREDS) which will
replace CAP, Hauling Permits, Virginia Criminal Information
Network (VCIN), DMV’s Human Resource system, etc.
C. The Current Environment (pp. 6-7)
1. Overview of Existing Customer Service Center (CSC)

20. Environment
Each CSC has the capability to house its own hardware and
software supporting the citizens of the Commonwealth utilizing
server virtualization and operating system streaming to reduce
the support costs associated with distributed systems.
The main technologies utilized are based on Ardence Desktop
Edition (http://www.ardence.com/) to stream the Windows
operating system to the desktops. VMWare ESX server is
utilized to host virtual Windows 2003 based servers.
DMV CSCs are connected to the DMV HQ via T1 speed
circuits. The HQ WAN connections are enhanced by the use of
F5 WANjet appliances. DMV CSC’s also have frame relay
circuits connecting them to the Virginia Information
Technologies Agency (VITA) data center for SNA Mainframe
traffic only.
All servers in each branch must support being virtual servers.
This allows DMV to centrally manage and deploy servers
without having to procure or replace server hardware as systems
are introduced, upgraded, or replaced. Servers can be deployed
from the central DMV support system utilizing the existing
DMV Virtual Server Farm. DMV has a pair of HP Proliant
DL360s fiber connected to an HP MSA1000 SAN for Virtual
Machines. All connections to the SAN are through the DL360s
and Virtual Servers. The current storage capacity of the
MSA1000 is approx 1TB of storage. Disk space can be provided
via Windows 2003 Virtual Servers.
All workstations have the operating system streamed (OSS) via
Ardence Desktop Edition. This allows DMV to centrally manage
and update one system image for all machines at the DMV
CSCs. The internal hard disk on each workstation has been
deactivated as the operating system is streamed but can be
enabled if necessary. Also, Ardence Desktop Edition provides a
full Windows XP Pro Operating system, not an XP embedded or
thin client OS. This allows any device with the proper drivers
installed in the master image to work on the DMV OSS
Workstations. DMV has deployed HP dc7600 slim line PC’s for

21. the OSS Workstations.
User authentication, authorization, file and print, and group
policies are provided locally at each CSC via Virtual Windows
2003 Servers.
Each CSC presently has its own software to support the citizens
of the Commonwealth for driver licensing and vehicle
registration utilizing CSCNet (Customer Service Center
Network) written in the Software AG language Natural, in a
Unix environment.
2. Overview of Existing DMV HQ Computing Environment
At its Headquarters location, DMV operates a Novell v6.5 LAN.
Customer Service Center PC’s connect to the HQ LAN via the
WAN. DMV PC’s operate in either a Windows 2000 or XP Pro
SP2 environment.
Novell GroupWise v7.x is used for e-mail. Netware for SAA is
used for 3270 emulation with the use of Powerterm to access
CSS.
3. Overview of Existing Citizen Services System (CSS)
The CSS System is a mainframe application system running in
the OS/390 environment at VITA. DMV’s application programs
are built using the Software AG products ADABAS, Natural,
and COMPLETE. CSS is DMV’s primary information system
that is used for storing information on customers, their
addresses, their driver history, vehicle registration and titling
information, etc.
This system is accessed from the CSCs via a private Frame-
Relay network, and from the DMV Headquarters location via a
private DS3 serial connection. CSS is also accessible via the
EAI layer described below via XML web services.
4. Overview of Current DMV Enterprise Application
Infrastructure (EAI)
DMV’s current EAI is a service-based architecture utilizing a
variety of techniques. The preferred mechanism to interact to
DMV’s EAI is via web services. DMV provides high-
availability services to the mainframe, databases, and a variety
of other DMV systems.

22. Presently DMV utilizes Windows based servers as Presentation,
Business Logic, and Data Access servers. DMV Servers are
secured based on current industry standards provided by the
NSA, SANS Institute, etc, as well as those published by VITA.
Servers are designed with standardization across all machines.
DMV utilizes both physical and virtual servers (VMWare ESX
Server) based on need and activity.
Document and image management, storage, retrieval, and
workflow services are provided by Hyland Systems OnBase
application.
DMV’s present enterprise database platform consists of a high-
availability Oracle 10g RAC 2 node cluster and a SQL Server
2005 failover cluster both utilizing fibre channel storage.
The DMV Enterprise Application Infrastructure (DMV-EAI) is
designed with security and standardization as the core set of
principles required to provide maximum uptime to applications
and customers.
DMV’s present development environment for enterprise
applications is based on the Microsoft .NET development
platform (VB.NET and C#).
5. Overview of Other Outlets
DMV has several outlets that utilize a combination of
technologies defined above. These outlets and systems provide
core services to internal and external customers of DMV. They
are highlighted below and are not all-inclusive of all outlets, yet
provide the necessary sampling of technology implementation
for reference purposes:
DMV Select: DMV Select allows selected business partners to
provide core DMV services to the citizens of the
Commonwealth. They utilize a smart client application to
perform vehicle related transaction processing. Select offices
utilize the public Internet over a secure channel to access the
core services available on CSS. The access is provided by the
EAI listed above to interact with CSS.
MCSC (Motor Carrier Service Center): The MCSC offices
utilize a variety of applications to perform their daily activities.

23. They have access to CSCNet as well as several intranet
applications that interact with CSS via the EAI listed above.
They utilize a combination of smart client, intranet web
applications and Powerterm to access CSS via a 3270 client.
3rd Party Systems: DMV has several 3rd Party hosted systems
that support various business functions. Examples include ACS,
Digimarc, etc. These systems utilize various technology sets
and platforms that interact with the core platforms identified
above.
D. CSI Redesign Objectives (pp. 8-9)
1. Providing improved access to information through single
sign-on and limiting access to data, fields and values, screens,
system processes to only authorized users, improving user
authentication, segmenting and tracking access based on user
roles and responsibilities (role-based security model
capabilities), and creating a new ability for users to generate ad
hoc reports.
2. Enhancing security, customer ID verification, and fraud
prevention by eliminating duplicate customer records and
creating a true single customer record, tracking patterns of
suspicious activity (customer and employee), producing
automated exception reports and creating systems alerts to
potential safety, security, and risk management issues, and
restricting access based on user roles and responsibilities and
accommodating multiple authentications based on segregation
of duties.
3. Automating audit requirements and oversight by tracking user
activity in a standard manner and creating a single data store.
4. Consolidating disparate applications by replacing multiple
systems with a single integrated data store, integrating multiple
applications through core modules (such as user interfaces, core
business services, infrastructure related services, interfaces,
etc.), and providing a financial services component, as well as a
tax processing component, with enhanced tracking and netting
capabilities.
5. Improving efficiencies by incorporating best practices and re-

24. engineering all processes within the project scope (at a detailed
level as part of developing a detailed system design during the
detailed design forum).
6. Implementing a customer-centric model that effectively
supports customer relationship management.
7. Increasing alternative service channel usage by allowing most
transactions to be offered through multiple channels.
8. Migrating toward electronic credentials to provide the type of
controlled access needed for authorized entities to verify the
existence of electronic credentials, including photographic or
other images as may be required.
9. Accommodating interoperability and integration with
business partners by providing a consistent method to interface
with business partners and a consistent message format for
exchanging data as well as creating the ability to effectively
manage business partner contracts and billing electronically.
10. Providing an integrated financial component, including
integration of the agency’s ERP (Oracle Financials), to
facilitate a complete financial view of the customer (refunds
due, additional fees due, etc.) as well as an enhanced ability to
allocate revenues to appropriate accounts.
E. Future State Business Process Model (pp. 14-18)
Each of the seven process areas identified in the CSI Future
State Business Process Model are described below, including
the business functions supported by each as well as the
products/services provided. Please note that these processes and
business functions are not listed in priority order.
1. Service Delivery
Service delivery supports all DMV access channels to provide a
360-degree view of a DMV customer by collecting all relevant
data. All customer (including business partners, stakeholders,
etc.) and employee contact and activity must enter and exit
through this process. Service Delivery will coordinate all
support functions of the contact activity including the ability to
support a shopping cart concept for multiple transactions,

25. payment processing and netting, inventory processing, and
release of the final product.
2. Credentialing
The credentialing process rolls the credentialing functions of
driver, vehicle, motor carrier, and regulatory licensing functions
such as fuel distributors, rental car companies, dealers,
commercial driver training schools, driver improvement clinics,
and 3rd party testers into one, all inclusive process. A
credential can be issued, updated, or renewed, a privilege
reinstated or taken away, and compliance to requirements is
monitored. A credential would also include the creation of
PINs, Use Agreements, and any other DMV product or service
requiring formal authorization or approval.
3. Tax Processing
Tax Processing manages the processing of tax returns and
posting the tax payment as well as taxpayer audit support
functions.
4. Financial Management Services
Financial Management Services handles reconciliation and
distribution of revenue of all payments from DMV transactions
as well as grant and contract administration.
5. Inventory Management
Inventory Management tracks the consignment of controlled
inventory and assets.
6. Business Intelligence
Business Intelligence will provide the ability for retrieving and
reporting information on DMV data. There will be the ability to
compile data in such a manner that will be meaningful to the
end user (including decision makers at DMV, external entities,
etc.). This will include key performance indicators such as
customer wait time and cost per transaction. Once the data is
presented, there will be a decision support tool to assist DMV
managers so that various alternatives can be compared. BI will
also support automated and ad hoc reports (e.g., enabled by Use
Agreements) and assist in identifying fraud through periodic
audits.

26. 7. Administer Infrastructure
Administer Infrastructure will give DMV the necessary
flexibility for business users to be able to change their
workflow and business rules as needed. Additionally, DMV
staff with the appropriate roles and permissions will be able to
control system credentials, access, and data management roles
such as PINs and Service Agreements. This module also
supports the call center help desk and mail processing.
Reference
Commonwealth of Virginia. Department of Motor Vehicles.
(2007, August 31). DMV CSI systems redesign project. Request
for Proposal (RFP) 154:7-061. Retrieved from
http://www.dmv.state.va.us/csi/pdf/rfp.pdf
Close