The International Journal of Managing Information Technology (IJMIT) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in all areas of the strategic application of information technology (IT) in organizations. The journal focuses on innovative ideas and best practices in using IT to advance organizations – for-profit, non-profit, and governmental. The goal of this journal is to bring together researchers and practitioners from academia, government and industry to focus on understanding both how to use IT to support the strategy and goals of the organization and to employ IT in new ways to foster greater collaboration, communication, and information sharing both within the organization and with its stakeholders. The International Journal of Managing Information Technology seeks to establish new collaborations, new best practices, and new theories in these are

1. TRENDS IN MANAGING INFORMATION
TECHNOLOGY IN 2020
INTERNATIONAL JOURNAL OF MANAGING
INFORMATION TECHNOLOGY (IJMIT)
ISSN: 0975-5586 (Online); 0975 - 5926 (Print)
http://airccse.org/journal/ijmit/ijmit.html

2. CO-EVOLUTION BETWEEN CCC-DRIVEN CASH FLOW
MANAGEMENT AND TRANSFORMATION OF R&D – AMAZON’S
ENDEAVOR
Yuji Tou1
, Chihiro Watanabe 2,3
, Pekka Neittaanmäki2
, 1
Tokyo Institute of Technology, Japan,
2
University of Jyväskylä, Finland and 3
International Institute for Applied Systems Analysis
(IIASA), Austria
ABSTRACT
Amazon became the world R&D leader in 2017 by rapidly increasing R&D investment. The
company’s extremely large amount of R&D funds is the result of an ample free cash flow
generated by sophisticated cash conversion cycle (CCC) management. Increased R&D induced
business advancement and lean cost structure construction leading to further increase in cash
flow which has stimulated interaction between vendors, customers, and Amazon via the Amazon
marketplace. Activated interaction accelerated CCC advancement, a subsequent free cash flow
increase, and user-driven innovation, thus accelerated the transformation of routine and periodic
alteration activities into significant improvement simultaneously. All of these components
function together as a consolidated sophisticated machine.
In light of the increasing concern to R&D resources development without the dilemma of a
productivity decline that most digital economies are now confronting, this paper demonstrated
the above hypothetical view.
An intensive empirical analysis focusing on the development trajectory of Amazon’s techno-
financing system over a period from 1997 to 2018 was conducted.
An insightful suggestion to neo open innovation that fuses financing management and R&D
management was thus provided
KEYWORDS
R&D, Transformation, Cash flow management, Cash conversion cycle, Amazon
FULL TEXT: http://aircconline.com/ijmit/V11N3/11319ijmit01.pdf
ABSTRACT URL: http://aircconline.com/abstract/ijmit/v11n3/11319ijmit01.html

3. REFERENCES
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Economy: Harnessing Soft Innovation Resources. International Journal of Managing Information
Technology 10 (4), 53-75.
[2] Tou, Y., Watanabe, C., Moriya, K., & Neittaanmäki, P., 2019b. Harnessing Soft Innovation
Resources Leads to Neo Open Innovation. Technology in Society, in print.
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Managing Information Technology 11 (1) 17-35.
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Transformation of R&D into Neo Open Innovation: A New Concept of R&D Endeavor Triggered by
Amazon. Technology in Society 47, in print.
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Theory and Evidence for a Free Lunch. Journal of Corporate Finance 45, 203-219.

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Amazon, Apple, Google and Microsoft. Global Economy and Finance Journal 6 (1), 53-73

5. NATIONAL CULTURAL DIMENSIONS AND ELECTRONIC CLINICAL
RECORDS ACCEPTANCE: AN EXPLORATORY STUDY
Ouiame BENALI IDRISSI and Khalid CHAFIK, Abdelmalek Essaadi University, Morocco
ABSTRACT
The purpose of the present paper is to describe the development of a measurement scale, to
assess the impact of the national cultural factors on the electronic clinical records acceptance in
the Ibn Sina Hospital Center(CHUIS)in Morocco. The methodology assumed is based on the
Churchill paradigm (1979).Thus, our contribution focuses on the exploratory phase, where the
items have been analysed using principal components analysis (PCA) and internal consistency
with Cronbach’s Alpha (α). The results show a satisfactory factorial structure and excellent
reliability of all the items.
KEYWORDS
National culture- technology acceptance- exploratory factor analysis- measurement scale-
reliability.
FULL TEXT: http://aircconline.com/ijmit/V11N3/11319ijmit02.pdf
ABSTRACT URL: http://aircconline.com/abstract/ijmit/v11n3/11319ijmit02.html

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9. A NEW CONCEPT OF R&D IN NEO OPEN INNOVATION -
TRANSFORMATION OF R&D TRIGGERED BY AMAZON
Yuji Tou1
, Chihiro Watanabe 2, 3
, Kuniko Moriya 2, 4
, Victor Vurpillat5
, Pekka Neittaanmäki2
,
1
Tokyo Institute of Technology, Japan
2
University of Jyväskylä, Finland,
3
International Institute for Applied Systems Analysis (IIASA), Austria,
4
Research and Statistics Department, Bank of Japan, Japan and
5
Global Connexus Inc., USA
ABSTRACT
Amazon was the world’s top R&D firm in 2017. Its R&D investment was double that of 2015,
quintuple that of 2012, and tenfold that of 2011. It deploys a unique R&D model as conducting
“routine or periodic alternations” and “significant improvement” simultaneously. Since
traditionally the former is classified as non-R&D, Amazon’s rapid and notable increase has
raised the question of a new R&D definition in the digital economy. By means of an empirical
analysis of the Amazon’s R&D model, this paper attempted to provide a convincing answer to
this question. Amazon has invested considerable resources in extremely innovative business
areas, which has developed its assimilation capacity. In parallel with such forefront innovation,
Amazon is endeavoring to absorb soft innovation resources from external markets and assimilate
them into its business model. This then transforms “routine or periodic alternations” into
“significant improvement”, leading to the company becoming the world’s top R&D firm. Such
an endeavor has triggered a new concept of R&D in neo open innovation and revealed the
significance of a transformation of the R&D concept in the digital economy.
KEYWORDS
R&D, neo open innovation, Amazon, transformation, technology and content
FULL TEXT: http://aircconline.com/ijmit/V11N1/11119ijmit02.pdf
ABSTRACT URL: http://aircconline.com/abstract/ijmit/v11n1/11119ijmit02.html

10. REFERENCES
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12. IT SERVICE MANAGEMENT SYSTEM FOR CENTRAL BANK OF
SUDAN
Elshimaa Badr Eldin Hago1
Maria Emmalyn Asuncion De Vigal Capuno2
And SalahHassan Malik
Ali3
Faculty of Information Technology, Future University Sudan, Khartoum, Sudan
ABSTRACT
IT Service Management System is an application to implement and manage Information
Technology Infrastructure Library (ITIL) best practices framework. This framework aims to
align the IT services with the business needs by insuring the quality of services provided to
business. This IT service Management system links people, processes and technology within
the Central Bank of Sudan as the main site of the project. The Central Bank of Sudan is the
main bank that governs Sudan's banks rules and regulations. The bank was formed in 1960
with headquarters located in the Khartoum capital of Sudan in addition to eighteen (18)
branches spread throughout the country. The Information Technology Administration within
the Central Bank of Sudan manage and operate the IT infrastructure that host and support all
systems that used internally and for external banks. The objective of this study focused on
finding IT service management system that can support international IT service management
platform that can apply ITIL standard processes like Incident Management, Service Request
Management, Problem Management, Change Request Management, Configuration
Management Database and Knowledge Management. The methodology used in this system is
the Rapid Application Development (RAD), a condensed development process that produces a
high quality system with low investment costs. The proposed system went through to alpha,
beta and acceptability tests by IT development team first and second line of support agents to
ensure proper module functionality with favorable results. The study concluded in align
services provided by the Information system department with business need through
manageable and controllable standard. As a recommendation, the system should be
implemented at the Central Bank of Sudan. More integrations and benchmarking must be done
to ensure modules functionalities and higher security. The system can be the first step to take
ISO20000 certificate as it covers many of IS020000 requirements.
KEYWORDS
IT Service Management System, Information Technology Infrastructure Library, Rapid
Application Development Methodology, Change Management
FULL TEXT: http://aircconline.com/ijmit/V11N2/11219ijmit01.pdf
ABSTRACT URL: http://aircconline.com/abstract/ijmit/v11n2/11219ijmit01.html

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AUTHORS
Yuji Tou graduated from Tokyo Institute of Technology, Japan, and is currently specially
appointed associate professor at Tokyo Institute of Technology, Japan
Chihiro Watanabe graduated from the University of Tokyo, Japan, and is currently Professor
Emeritus at the Tokyo Institute of Technology, a research professor at the University of
Jyväskylä, Finland, and a research scholar at the International Institute for Applied Systems
Analysis (IIASA).

14. Kuniko Moriya graduated from Aoyama Gakuin University, Japan, and is currently is currently
Director of the Bank of Japan.
Victor V. Vurpillat graduated from Calfornia State Polytechnic University, USA, and is
currently Chairman of the Board and Director of Research, Global Connexus Inc., USA
Pekka Neittaanmäki graduated from the University of Jyväskylä with a degree in Mathematics.
He is currently Professor of the Faculty of Information Technology, University of Jyväskylä,
Finland.

15. THE DEVELOPMENT OF RESEARCH RECOMMENDATION SYSTEM FOR
SOUTHERN THAILAND DEVELOPMENT
Nawapon Kewsuwun1
, Kanyarat Kwiecien1
and Chumchit Sae-Chan2
,
1
Khon Kaen University, Thailand and 2
Prince of Songkla University, Thailand
ABSTRACT
The research was to identify needs on design and development of a research recommendation
system for 14 southern province Thailand development. The system employs semantic search
function, research system structure and scope of knowledge during January 2008 to December
2017. 3,873 entries had been gathered from Thai Library Integrated System (ThaiLIS), Thai
National Research Repository (TNRR), and Southern universities research database by
employing textual analysis and knowledge organization focusing on Classification Approach and
categorization which main topics are sorted and categorized. To develop ontology, it applies
knowledge engineering concept and using Protégé Ontology Editor version 3.5 beta and version
5.5 beta to process the data for the accurate system development according to user-centered
design concept. The study findings were the developed system is able to support information
exchange, information retrieval, and research search and to decrease research redundancy and
unnecessary budgeting. Moreover, the system could possible enhance conducting more
innovations, confirming experts in the area, showing research trends, and showing research
results on related fields, strategies, and problems which leads to the Southern developments
extensively. After the implementation, the users’ overall opinions and satisfaction was at a high
level ( = 4.14, S.D = 0.14) and information retrieval efficiency of system was at a good level
(overall = 0.70-0.88) with 0.70 accuracy, 0.78 recall, 0.88 precision, and 0.82 F-measure.
KEYWORDS
Research recommendation system, southern Thailand development, research for development,
information and knowledge management, Ontology.
FULL TEXT: http://aircconline.com/ijmit/V11N4/11419ijmit02.pdf
ABSTRACT URL: http://aircconline.com/abstract/ijmit/v11n4/11419ijmit02.html

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AUTHORS
Nawapon Kewsuwun is a Ph.D. Candidate in Information Studies at Khon Kaen
University (KKU) (Got the grant as the project “The Development of lecturer and
Personnel for Higher Education Institutions in the Specialized Development Zone
of the Southern Border Provinces” from Ministry of Higher Education, Science,
Research and Innovation, Thailand.). He got the bachelor degree: bachelor of
business admiration in Computer Information System, the master degree: master
of Industrial Education in Educational Technology
Kanyarat Kwiecien is an assistant professor at department of Information
Sciences, Khon Kaen University (KKU), Thailand. She got the bachelor degree:
Bachelor of art in Library Sciences and Information Sciences, the master degree:
master of art in Library and Information Sciences and got the Ph.D. in
Information and Communication Technology for Education from Chulalongkorn
University, Thailand. She has experience in many positions such as the director at
Digital Humanities Research Group, an assistant director of KKU – Smart
Learning, and an editorial board of Journal of Information Sciences Khon Kaen
University.
Chumchit Sae-Chan is an assistant professor at department of Library and Information Sciences, Prince
of Songkla University (PSU), Thailand. She got the bachelor degree: Bachelor of
Education in Education, the master degree: master of art in Library Sciences and
got the Ph.D. in Library Sciences from Simmons College, U.S.A. She has
experience in many positions such as the deputy dean for Research and Graduate
Studies at Prince of Songkla University (PSU), an editorial board in Journal about
knowledge and Information management, library and information sciences and
related filed, and an expert of National Research Council of Thailand (NRCT).