Erdem Gunay | Aref Erfani LAYERMARK | DC Water and Sewer Authority

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DC Water
Event Management System
(EMS)
April 27, 2023
Smart Water Utilities USA 2023
Aref Erfani
DC Water
Erdem Gunay
Layermark

2. Event Management System (EMS)
• Automated, Coordinated, Real-time Information-driven Response Capabilities to Emergency
Events and Regular Operations in the DC Water domain
• Real-time integrated platform to monitor emergencies impacting the distribution and
collection systems
• An early warning system
for non-routine or serious events
allowing DC Water to provide
faster response and reduce the
overall impact of events as well
as capabilities for managing
regular operations.

3. Core Capabilities
Incident Management Capabilities for Command Center
Read-only Dashboards for the entire organization
Water Domain
Sewer/Flood Domain
Interactive Operations Support
Sensor & Station Data
Weather Information
Resource Management (Crew & Tools)
Crew Vehicle Monitoring

4. Process Flow
• Record Customer Calls
• Online Problem Capture
• 311 Integration
INCIDENT
MANAGEMENT
• Geospatial Incident
Correlation
• Vehicle & Crew Location
and Status
• Work Order Creation and
Assignment
RESOURCE
MANAGEMENT
SITUATIONAL
AWARENESS

5. Further Within EMS
• Incident Tracking Tool (Interactive for Command Center users /Read Only for Everyone)
to manage reported emergency events and incidents city-wide and related work orders
• WaterTrack and FloodTrack view-only dashboards that provide real-time domain-specific
information regarding the incidents, workorders, vehicles, Control System for the Blue
Plains Advanced Waste Water Treatment Plant, Control system for distribution and
collection systems, and other sensor data in the network
• 3 Dashboards to Support Operations including capabilities to track crew vehicles, their
assignments and locations: Water / Sewer / Water Quality Operations
• Alert Capability when concentration, location and occurrence times of incidents exceed
thresholds
• All Dashboards integrated to online weather services for rain and event data.

6. Incident Tracking and Management

7. A Calm Day in Incident Tracking

8. WaterTrack & FloodTrack

9. WaterOps

10. In Development: WaterQuality & Sewer Ops

11. Reporting & Analytics Using PowerBI

12. Alerts & Reset for Water/Flood Incidents

13. Real-Time Data on a Busy Day

14. Awards
Winner of 2022 Global Water Award
SmartWater Systems
Madrid, Spain, May 17, 2022
https://globalwaterawards.com/2022-smart-water-project-of-the-year/
Winner of the 2023 Expanding Excellence
Award in the Level II,
Innovation in Field Automation category for:
Utility Management System by DC Water.

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EMS is Available for Interested Utilities
Highly Customizable Ux via Configuration
Fast Install and Integration
Cloud or On-Prem
APIs
Real-time Data Integration with SCADA

16. ComputingArchitecture

17. Field Mobile Applications complementing EMS
• For Hydrants, Valves, Catch Basins, Watermeters, distribution maintenance, etc.
• Master data source can be either asset management or GIS system
• Fully offline and online modes
• Simultaneous synchronization of asset and work order data on asset management and
GIS systems
• Flow based synchronization to enable implementation of different workflows and business
rules
• Configurable UI forms

18. Field Mobile Application

19. Asset QA/QC navigation

20. Asset QA/QC form approval

21. AI / ML to help before events occur

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Thank you !!!
Questions???