Europ Assistance- Insurer Innovation Award 2022

1. Introducing
AUTO INSPECT
Automated Vehicle Inspections
for insurance claims and for
insurance subscription or renewal
pre-screening

2. Inconsistent estimates is a common issue because the analysis is dependent
on manual assessment. Judgements can vary from person to person.
The Current Practice
Inconsistent & Non-Uniform
Time Consuming Process
Since the process is heavily dependent on assessors, their subject to
availability can halt the entire process. Moreover, manual inspection is more
time-taking given the back & forth involved.
Lack of Transparency
Manual inspection is highly prone to error due to the possibility of biases in
decision making. Lack of technological intervention makes this process
inaccurate & less reliable.
Overpriced
Technological advancement in various fields have streamlined processes to
make things more cost-effective. However, this activity continues to be an
expensive affair till date.

3. Intervention – A necessity
Auto Inspect – A game changer
• Over 3.2 trillion pictures are taken every year of which 85% are taken using mobile devices
• 72.6% of Internet users are expected to be mobile only by 2025
• Executives say the top benefits of digital transformation are improved operational efficiency
(40%), faster time to market (36%) & the ability to meet customer expectations (35%)
• Business & process digitization is key to growth. Accessibility is everything in today’s time.
• Image Analytics is the gateway to harnessing AI & ML to digitize your operations.
• In a global motor insurance company, 90 Million motor claim pictures are taken every year. Claims operators
spend 50% of their time analyzing images due to lack of technological assistance. Auto Inspect is the smart
solution to move to faster, cost-effective and accurate way of tackling these issues.
Why is the Intervention needed?
Technological advancement & advent of the digital media has changed how processes work. The use
of multimedia has proven to be revolutionizing in various fields like e-commerce, beauty, etc.

4. Automated Vehicle Inspections
using Auto Inspect
Automated Vehicle Inspections
using Auto Inspect
Automatically assess damages in pictures & video
Real-time information can be reviewed on application
Pictures can be zoomed in to verify damage
Generate repair estimates based on smartphone images
Use the application to update/ share estimates
Close on claims swiftly & responsibly

5. Auto Inspect’s AI Assisted Inspection
External condition &
damages to body work
Windshield & glasses for
chips & damages
Interior condition & damages
(under development)
Alloy wheel damages & tyres

6. Hardware Agnostic
Extract VIN number &
other details
Automatically read mileage from
the image
Extract / Blur registration
number
Additional Data Captured
Images can be taken from a smartphone or tablet or from a 360 photo studio or a vehicle scanner

7. Standardized Repair Estimates
Through Auto Inspect, repair estimates can be
generated automatically for external damages based
on customized repair standards & pricing
INSTANTLY GENERATED
REACH YOUR CUSTOMERS EASILY
STEER CLEAR OF FRAUD CLAIMS
REDUCE MANUAL DEPENDENCE
MAINTAIN TRANSPARENT DIGITAL
RECORDS
21North Europ Assistance
www.21north.world

8. Features
Customizable repair standards & pricing.
Assistance in generating estimates
Share Quotes with customers via email/
whatsapp for review & approval
White label apps (iPhone, iPad, Android
phone, Desktop) or APIs
Extensive list of parts (70+) & damage (10+)
types covered by Auto Inspect’s detailed
analysis
Fast processing - Less than a minute for
assessing images of a car

9. Benefits
Reach your customers instantly for maximum
customer satisfaction
Operational cost reduced by 4x
Standardized & uniform process
Standardized estimates generated by AI
without need for skilled advisors
Transparent & Convenient. Eliminate lapse
of judgement with Auto Inspect
Increase body & paint revenues &
margins for workshops

10. INSURANCE PROVIDERS/ BROKERS/ AGGREGATORS
Vehicle Insurance over the past years has witnessed surge in demand & hence has become very competitive. AI powered
Auto Inspect has multi-fold benefits for Insurance Providers/ Aggregators/ Brokers.
Reach Your
Customers Instantly
Cost Effective
& Accurate
• Manual Evaluators are subject
to availability
• Delay in assessment can lead
to unsatisfied & anxious
customers
• An industry that is growing at
such fast pace needs a digital
first approach to survive and
thrive
• Evaluation done manually can
be biased & inaccurate
• Relying on technology gives
you accessibility and accuracy
at 4x less cost
• You can reach your customers
instantly & eliminate the risk
of fraud
Higher Renewal Rates
• Swift assessment & easy claim
settlement can lead to higher
renewal rates
• Vehicles can be checked by
Auto Inspect for vehicle
condition at the time of policy
relapse
• The application can be used by
the insured vehicle owner to
capture digital inventory for
assessment

11. How Does Auto Inspect work?