This document discusses organizational behavior management at a hospital. It first provides background on how management style impacts an organization's success. It then discusses a study conducted at a hospital to evaluate service quality. The study found issues with communication between employees and management that affected quality. To address past safety errors, the hospital is now assessing factors like management behavior and communication channels to identify problems and minimize future issues. Improving human resource management and obtaining feedback from employees and patients are cited as ways to enhance organizational performance.

1. Organizational Behavior Management:
Contents
Introduction2
Back ground2
Study on a hospital3
Significance of communication for quality of services3
Human resource management4
Past problems4
Reason of problems4
Solution
of problems5
Feedback of employees5
Feedback of patients5
Conclusion6
Bibliography7
Organizational Behavior ManagementIntroduction
Management of an organization can play were important in the
success and failure of an organization. Different kinds of
managerial style can be adopted by the management of an
organization. The theories of management which can be adopted
by the management of an organization depend upon the nature

2. of the operations and transaction in an organization. The
management of an organization does not have the responsibility
to ensure that operations and functions of the organization are
adding value in it but should also identify those potential
factors that leads to the problems for that organization in future
(Ludwig, 2012). Human resource management has significant
importance for the success and failures of an organization. The
employees of an organization should also communicate to the
management, if the employees are facing any kind of problem in
an organization.
Background
The case study is about a hospital, where the employees of the
hospital, who are either in the form of doctors, nurses and any
other medical staff, have to deal with the patients. The patients
should be given the required treatment for which they have
selected for their treatment but the management of the hospital
should also be concerned about the quality of the services which
the medical staff of the hospital is delivering to the patients.
Study on a hospital
In this hospital, there was a research which was conducted in
order to evaluate the quality of the services which the hospital
has delivered to the patients. There might be many situations
when the employees of the hospital are not delivering the
services of optimal level to the patients. The patients might
have some concerns and doubts in their mind about the role of

3. management and the commitment of the employees of the
hospital with its management.Significance of communication
for quality of services
Quality of services in the hospital can be improved by ensuring
that all the communication channels in the organization are
operating effectively and efficiently and there is no distortion in
the flow of the information through these channels of
communication from one medium to the other medium. The
communication in an organization might be of different types.
There might be the formal communication inside the
organization while on the other hand there might be the
informal communication in an organization. These two classes
of the communication can be sub categorized in to the verbal
communication and nonverbal communication (Griffin, 2011).
There are many other factors which also play core role in
ensuring the efficiency and the effectiveness of the
communication system ion side an organization. One factor
which can be ignored while evaluating the results of this study
is the structure of the organization. There might be centralized
structure in an organization while on the other hand their might
be decentralized structure of an organization. The chain of
communication in the centralization system might be long while
on the other hand the length of the chain of the communication
in which the information flows from the one medium to the
other medium might be short in the decentralized system

4. (Redmon, 2013).Human resource management
The source of information in an organization are not only the
operations and the functions of the organization but also the
people who operate these functions because if the employees
who are the responsible of the operating function has some
problems then it will affect the efficiency and he effectiveness
of the employees in the adverse manners. In such circumstances
the overall productivity of an organization can be decreased
(Ludwig, 2012). Past problems
In this hospital, there were many events in the past m, which are
reflecting the errors in the safety events. The major cause of
these errors was the management’s behavior. In this whole
situation the management of the organization was not
responding so it has led to the errors in the initiatives of the
hospital like “patient’s safety programs”.Reason of problems
Management of the hospital was reactive, because now after the
observing the interventions and the errors the management has
realized the importance of the organizational behavior
management. Now the hospital’s management has decided to
take steps in order to conduct the study so that the factors which
have led to the error and interventions can be identified. This
assessment process of the management is a good decision
because it will help the management of the hospital to minimize
the loss but it is also a fact that it will not assist in controlling
the entire situation (Wagner III, 2014).