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This week’s discussion allows for referencing a business
experience that you had in the past. Describe either a successful
or an unsuccessful information systems project (either a project
that you know bout personally from work, or one that you
learned about by researching news accounts of IS projects on
the Web). What factors contributed to this project being a
success or a failure? What were the major feasibility issues for
the project?
2
The Green Table is a small neighborhood restaurant specializing
in healthy but delicious meals. It currently keeps track of
customers' reservations by using a paper-based system.
Customers call on the telephone to make a dinner reservation.
The host (who is also responsible for greeting customers and
showing them to their tables) answers the phone, takes the
reservation information, and writes it down on a clipboard kept
at the host station.
As the restaurant has become more popular, keeping track of
reservations in this way has become a problem. Some customers
have complained that their reservations were lost or were made
for the wrong date or time. The host staff has said that
answering the phone to take reservations distracts them from
their other duties. A few customers have asked about being able
to make reservations on the Web or by using their smartphones.
Alice, the owner of The Green Table, is considering adopting a
computerized reservation system for the restaurant that would
allow customers to make reservations by phone, on a website, or
by using a smartphone app.
What are some of the potential costs and benefits associated
with adopting such a computerized reservation system?
This week’s discussion allows for referencing a business experience .docx

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