Software is only successful if someone can use it. Good developers need to do more than just follow specifications, they need to visualize the people who will use it and understand what they need. Get to know your users and the questions you need to ask to make your implementation a success on all fronts.

1. Who’s Using Your Software? Gerard Sychay #tek11 05/26/2011

2. Gerard Sychay Who Am I? 10 years of PHP ZipsceneMobile.com

3. Who Am I? 1995 - 2000

4. Who Am I? 2000 - 2005

5. Who Am I? 2005 - 2010

6. Who Am I? 2010 - ???

7. Who Am I? 2010 - ??? © http://codecompiling.net

8. Who Am I?

10. The Business of Software Medical knowledge base search engine

11. The Business of Software Weekly survey tool

12. The Business of Software Verification -> Is the software correct? Validation -> Is this the correct software? Software must fulfill a need!

13. The Business of Software Quality -> Is the software correct? Suitability -> Is this the correct software? Software must fulfill a need! (Oh and you STILL need quality)

17. Folks Who Use Software Your IT Department -> Internal © Channel 4 TV Corp.

19. Folks Who Use Software Business -> Business © 20 th Century Fox

21. Folks Who Use Software Business -> Consumer © Columbia Pictures

23. Digression: Usable, but how usable? Ex. URL Validation

24. Digression: Usable, but how usable? Cost (∞ when buyer ≠ user ) Usability tolerance

27. So now , what do we do?

28. What makes software successful?

29. What makes software successful? Value © http://codecompiling.net

30. What makes software successful? Downloadable Training Calendar

31. What makes software successful? you just saved me a TON of time. thank you, thank you, thank you! andy