ReThink Services

2. We are ReThink
Retail Pharmacy
Hospitality
Contact
Centres30Years of retail
/head office
experience
15
Countries
33
Brands
Leading Productivity Partner
Processes measures Opportunities Identified
25,000+ £25m+

3. Customer
Experience
Process
Improvement
Labour Scheduling
Labour Budgeting
Labour Standards

4. Productivity
We:
 Use a range of measurement techniques to provide labour standards that
can be easily applied within your business
 Provide role specific insight
 Identify and quantify time and cost saving/ service reinvestment
opportunities
 Develop bottom up budgets, linked to labour standards
 Support leadership engagement in understanding and realising desired
brand experience
 Develop Colleague communication strategies

5. Time & Motion/Labour Budgeting
Through a Work Study we:
• Observe and time your processes
• Identify and quantify time and cost saving/reinvestment opportunities
 Process and analyse your measurements and present outputs in a clear
and straightforward way that makes it easy for you to use your outputs
• Use industry benchmarks to provide a context for your data and highlight
opportunities for improvement
• Interpret and guide practical application of labour standards to your
business

6. Workforce Management Consultancy
Through our consultancy we:
• Review the widest range of Workforce
Management options available and provide
tailored solution recommendations to meet your
business needs
• Recommend and support low tech through to fully
integrated software solutions
• Provide strategic change management support