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Once only reloaded - roadmap in 3 steps

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Presentation at the SCOOP4C workshop in
Tallinn e-Governance Conference 31 mayo 2017

Published in: Government & Nonprofit
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Once only reloaded - roadmap in 3 steps

  1. 1. OnceOnly Reloaded roadmap in 3 steps Gustavo Giorgetti Once-Only Project Leader for Neuquén Government, Argentina Rodolfo E. Laffitte Neuquén Province Public Management Secretary, Argentina 31-05-2017
  2. 2. Provincia del Neuquén – Patagonia Argen5na Area: 94.078 sq km ≈ 2 x Estonia Population: 630.000 ≈ ½ x Estonia
  3. 3. Provincia del Neuquén – Patagonia Argen5na
  4. 4. We cordially invite you to visit us in Neuquén
  5. 5. 2007 I discover e-Estonia 2008 SGP Neuquén > INTEGRABILITY Directive № 1 2009 We develop the building blocks of the Integrability platform 2010 SGP Neuquén > INTEGRABILITY Directive № 2 2011  We develop e-Requirement Portal (bridge between digital / paper) 2012 .Law No. 2819 of De-bureaucracy 2013 SGP creates Communities of Practice (CoPs) 2014 IRAM № 14 INTEGRABILITY REFERENCE 2017  Replacement part of Integrability platform with X-Road The whole story is presented by me in a chapter of this 2016 book TOGETHER WE CAN DO MORE
  6. 6. #OnceOnly Principle in Neuquén (2012) How to stop making ci5zens sick “If the State holds a datum on a ci5zen, no other State agency can request it ” Law N° 2819/12 of De-bureaucracy TOGETHER WE CAN DO MORE
  7. 7. TOGETHER WE CAN DO MORE The real world
  8. 8. NO OOP Slow & uncertainWandering around aimlessly Impotence TOGETHER WE CAN DO MORE Citizen
  9. 9. Silos Ineffective Change Unreachable ONE-STOP SHOP TOGETHER WE CAN DO MORE NO OOP Government ONE-STOP SHOP
  10. 10. TOGETHER WE CAN DO MORE NO OOP Step 1 OOP Step 2 OOP Step 3 OOP CITIZEN SituationProblems GOVERNMENT SituationProblems •  Wandering aimlessly •  Slow & Uncertain •  Impotence •  Silos •  Ineffective change •  Unreachable ONE-STOP SHOP •  ON LINE •  SLOW & UNCERTAIN •  IMPOTENCE •  ON LINE •  FAST & PRICISE •  IMPOTENCE •  ON LINE •  FAST & PRICISE •  EMPOWERMENT •  INTEROPERABILITY AS •  INEFFECTIVE CHANGE •  Unreachable ONE-STOP SHOP •  INTEROPERABILITY AS •  Life Cycle COORDINATION •  Unreachable ONE-STOP SHOP Traditional paperwork, Computer use for registered records in isolation. Wesite/Portals exclusively operate with people. Share Authentic Source DATA Law 2819/12 Bureaucratization Unified portal for all e-requirements IRAM Ref 14 standard for System Integration Coordination based in life cycle of citizens. Share the e-guidelines & the e-requiremente Unified services allow complete all from any App or website/Portal John has a company and must deal with various procedures in different State agencies No longer carries certificates for the requirements, only uses their personal ID, agencies do not ask for anything. He use his ID, and many of the registrations are made automatically and notify him of the realized. He develops an App "e-citizen", it operates among services liberate by state agencies. It is lik a GPS of the services. roadmap in 3 steps to achieve OOP +
  11. 11. Share DATA from Authentic Sources Step 1 TOGETHER WE CAN DO MORE
  12. 12. INEFFECTIVE CHANGE TOGETHER WE CAN DO MORE Step 1 OOP 1.  Stop duplicating data from other state agencies. 2.  Interconnect AS with a secure protocol 3.  Each AS defines the semantics of its data in function of all its consumers Authentic Sources (AS) interoperability
  13. 13. TOGETHER WE CAN DO MORE NO OOP Step 1 OOP Step 2 OOP Step 3 OOP CITIZEN SituationProblems GOVERNMENT SituationProblems •  Wandering aimlessly •  Slow & Uncertain •  Impotence •  Silos •  Ineffective change •  Unreachable ONE-STOP SHOP •  INTEROPERABILITY AS •  Life Cycle COORDINATION •  Unification LAST MILLE ALL-STOP SHOP •  ONE LINE •  Slow & Uncertain •  Impotence •  ON LINE •  FAST & PRICISE •  IMPOTENCE •  ON LINE •  FAST & PRICISE •  EMPOWERMENT •  AS interoperability •  Ineffective change •  Unreachable ONE-STOP SHOP •  INTEROPERABILITY AS •  Life Cycle COORDINATION •  Unreachable ONE-STOP SHOP Traditional paperwork, Computer use for registered records in isolation. Wesite/Portals exclusively operate with people. Share Authentic Source DATA Law 2819/12 De-bureaucracy Unified portal for all e-requirements IRAM Ref 14 standard for System Integration Coordination based in life cycle of citizens. Share the e-guidelines & the e-requiremente Unified services allow complete all from any App or website/Portal John has a company and must deal with various procedures in different State agencies No longer carries certificates for the requirements, only uses his personal ID; Agencies do not ask for anything. He use his ID, and many of the registrations are made automatically and notify him of the realized. He develops an App "e-citizen", it operates among services liberate by state agencies. It is lik a GPS of the services.
  14. 14. Co-create PROCESSES inter-intra state agencies TOGETHER WE CAN DO MORE Step 2
  15. 15. Life Cycle coordination Step 2 OOP TOGETHER WE CAN DO MORE Authentic Sources (AS) interoperability 1.  Participation of the people involved is the key 2.  Redesign your processes thinking about the life cycle of the citizen. 3.  Coordinate processes among different State agencies .
  16. 16. TOGETHER WE CAN DO MORE NO OOP Step 1 OOP Step 2 OOP Step 3 OOP CITIZEN SituationProblems GOVERNMENT SituationProblems •  Wandering aimlessly •  Slow & Uncertain •  Impotence •  Silos •  Ineffective change •  Unreachable ONE-STOP SHOP •  INTEROPERABILITY AS •  Life Cycle COORDINATION •  Unification LAST MILLE ALL-STOP SHOP •  ON LINE •  Slow & Uncertain •  Impotence •  ON LINE •  FAST & PRICISE •  Impotence •  ON LINE •  FAST & PRICISE •  EMPOWERMENT •  AS interoperability •  Ineffective change •  Unreachable ONE-STOP SHOP •  AS interoperability •  Life Cycle coordination •  Unreachable ONE-STOP SHOP Traditional paperwork, Computer use for registered records in isolation. Wesite/Portals exclusively operate with people. Share Authentic Source DATA Law 2819/12 De-bureaucracy Unified portal for all e-requirements IRAM Ref 14 standard for System Integration Coordination based in life cycle of citizens. Share the e-guidelines & the e-requiremente Unified services allow complete all from any App or website/Portal John has a company and must deal with various procedures in different State agencies No longer carries certificates for the requirements, only uses his personal ID; Agencies do not ask for anything. He uses his ID, and many of the registrations are made automatically and he is duly notified. He develops an App "e-citizen", it operates among services liberate by state agencies. It is lik a GPS of the services.
  17. 17. Liberate SERVICES open and extensible TOGETHER WE CAN DO MORE Step 3
  18. 18. TOGETHER WE CAN DO MORE Life Cycle coordination Step 3 OOP Unification Last mile My ONE-STOP SHOP Authentic Sources interoperability e-gov Iden8ty e-gov e-citizen 1.  Enable last mile data services 2.  Unified data services to empower citizens Apps 3.  My ONE-STOP SHOP is as personal as I need e-Iden&ty
  19. 19. TOGETHER WE CAN DO MORE NO OOP Step 1 OOP Step 2 OOP Step 3 OOP CITIZEN SituationProblems GOVERNMENT SituationProblems •  Wandering aimlessly •  Slow & Uncertain •  Impotence •  Silos •  Ineffective change •  Unreachable ONE-STOP SHOP •  AS interoperability •  Life Cycle COORDINATION •  Unification last mile My ONE-STOP SHOP •  ON LINE •  Slow & Uncertain •  Impotence •  ON LINE •  FAST & PRICISE •  Impotence •  ON LINE •  FAST & PRICISE •  EMPOWERMENT •  AS interoperability •  Ineffective change •  Unreachable ONE-STOP SHOP •  AS interoperability •  Life Cycle COORDINATION •  Unreachable ONE-STOP SHOP Traditional paperwork, Computer use for registered records in isolation. Wesite/Portals exclusively operate with people. Share Authentic Source DATA Law 2819/12 De-bureaucracy Unified portal for all e-requirements IRAM Ref 14 standard for System Integration Coordination based in life cycle of citizens. Share the e-guidelines & the e-requirements Unified services allow party to complete all requirements from any app or website portal John has a company and must deal with various procedures in different State agencies No longer carries certificates for the requirements, only uses his personal ID; Agencies do not ask for anything. He uses his ID, and many of the registrations are made automatically and he is duly notified. He develops an e-citizen App which operates between services liberated by State agencies, which is like a GPS
  20. 20. TOGETHER WE CAN DO MORE
  21. 21. TOGETHER WE CAN DO MORE Fuente AutenCca Datos de otras FA que no están My AUTHENTIC SOURCES Other available AuthenCc Sources Data from other AS that are not available ¿? 1 Community of Practice to Share DATA from Authentic Sources ? ?
  22. 22. Unifying data services within the government The e-Requirement Portal: a “bridge” between the digital and paper procedures E-Requirement Portal TOGETHER WE CAN DO MORE 1 Community of Practice for USE Share DATA from Authentic Sources
  23. 23. Community of Practice for Co-create PROCESSES inter-intra state agencies2 TOGETHER WE CAN DO MORE LEADERSHIP STAFF CITIZEN RADIOGRAPHY PARTICIPATORY REDESIGN EXTERNAL AGREEMENTS LIMIT FRAMEWORK1 2 3 4
  24. 24. Community of Practice for USE Liberate SERVICES, open and extensible3 Stage agencies, only need to liberate •  WS procedural guide •  WS e-requirements As a GPS to digitally navigate state agencies procedural guides App e-ciCzen TOGETHER WE CAN DO MORE Example of unifying data services from ci8zens Apps My personal /private /parCcular journey
  25. 25. AS “B” . . . Process A Task B . . . Task N DATAPROCESSSERVICES Monitoring . . . AS “X” Portals Apps Au-Au-Au-PKI TOGETHER WE CAN DO MORE INTEGRABILITY the ”LEGO" of the SYSTEMS
  26. 26. AS “B” . . . Process A Task B . . . Task N DATAPROCESSSERVICES Monitoring . . . AS “X” Portals Apps Au-Au-Au-PKI TOGETHER WE CAN DO MORE INTEGRABILITY the ”LEGO" of the SYSTEMS in 2017 replaced by X-Road (RoksNet) with zero impact on produc8ve systems
  27. 27. COMMUNITIES OF PRACTICE (CoPs) COLLECTIVE INTELLIGENCE TOGETHER WE CAN DO MORE DATA FAIR CLINICAL PROCESSES SITUATION ROOM INTERNET CONNECT ALL THE ACTORS SHARE DATA FROM AUTHENTIC SOURCES CO-CREATE PROCESSES INTER-INTRA STATE AGENCIES LIBERATE SERVICES OPEN AND EXTENSIBLE GOVERNMENT CONNECTED GOALS TRANSPARENCY PARTICIPATION COLLABORATION SMART COMMUNITY 1 2 3 SUSTAINABLE DEVELOPMENT Government as a Platform
  28. 28. making this image a reality, but in the digital world @relaffitte @Gus_Giorgetti TOGETHER WE CAN DO MORE Quino OOP OOP Reloaded ci8zen government ci8zens thank you ! aitäh

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