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Innovation in the public sector

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Presentation by Tim Willoughby to the 7th Annual Irish Computer Society Conference in the Institute of Public Administration

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Innovation in the public sector

  1. 1. Innovation in the Public Sector<br />Tim Willoughby<br />Assistant Director<br />LGCSB<br />
  2. 2. Innovation<br />Radical<br />Incremental<br />Newton / Heisenberg<br />
  3. 3. 5 Business Drivers<br />
  4. 4. Effective Communication<br />Clear Messages<br />Reduce Complexity<br />Don’t have opinions on everything<br />Good and Bad News<br />
  5. 5.
  6. 6. Security is changing<br />Security has to be appropriate<br />Security has to be measured <br />Can have things so secure that they are unusable.<br />
  7. 7. Cloud / Open is forcing ChangeWith or Without the Owners / Shareholders<br />
  8. 8.
  9. 9. So far ICT has not fundamentally changed government<br />1990s: lCT expectedto make government more transparent, efficient and user oriented <br />2005+: disillusion as bureaucracy still in existence<br />Can Cloud Help?<br />Jane E. Fountain – Gov 1.0 – Just Replicating the Silos on the Internet<br />
  10. 10. Goverment dont always Understand What the people Want?<br />
  11. 11. What governments often Deliver<br />
  12. 12. Innovation / transformation..Open Data / Open Government?<br />“If people don’t know what you’re doing, they don’t know what you’re doing wrong”<br />“Jim Hacker” <br />Open Government (I980)<br />
  13. 13. Why do Government use GIS<br />Massive demand for timely, relevant information — “picture says a 1000 words” <br />Support decision making <br />Provide users with all the information required to make an informed decision.<br />Ability to integrate vast amounts of data within one View (Mashup)<br />Exploit visualisation techniques to present information according to user preference (Raster, vector, 3D, tabular etc) <br />Visualise /identify patterns/trends etc <br />Personalisation<br />Mobile<br />13<br />
  14. 14. Sharing!<br />
  15. 15. The Data Underworld <br /><ul><li> Massive network of services: water, sewage, drains …
  16. 16. Need to know asset location for planning and maintenance
  17. 17. Many databases, varying accuracy and provenance
  18. 18. Context
  19. 19. Ongoing street openings p.a.
  20. 20. Safety!</li></li></ul><li>Its all about where..<br />
  21. 21. GIS Geographic Information System<br />We have come a long way<br />
  22. 22. Or Wizards<br />GIS is now <br />Mainstream<br />
  23. 23. Still need Common Sense<br />
  24. 24. Where we want to be?<br />
  25. 25. Planning system today<br />Locally Hosted Planning Archives<br />Each available under www.LocalAuthority.ie/Planning<br />Each local system standalone – <br />Each Dataset uniform<br />Difficulty with National Search / Pan / Zoon<br />
  26. 26. Planning Cloud Similar to a Peer to Peer Network<br />Do a Metadata Search<br />(Only Metadata on the Cloud)<br />Use Maps, Zoom, Pan, Keywords, etc<br />Find the File(s) you want<br />Be Directed to the Actual File URL<br />Get the File at Source<br /><ul><li> No duplication of Files
  27. 27. Data Protection</li></li></ul><li>Cloud Application<br />
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  32. 32. Data Standards<br />Most Adopting Standards from their software Supplier.<br />Have to move away from this position!<br />Open Standards<br />Standards for Everything from Location of Public Toilets to Publishing all Non Personal Data<br />
  33. 33. Architecture Model for Open<br />Five level saturation model by Tim Berners-Lee<br />★ Available on the web (whatever format), but with an open licence<br />★★ Available as machine-readable structured data (e.g. excel instead of image scan of a table)<br />★★★ as (2) plus non-proprietary format (e.g. CSV instead of excel)<br />★★★★ All the above plus, Use open standards from W3C (RDF and SPARQL) to identify things, so that people can point at your stuff<br />★★★★★ All the above, plus: Link your data to other people’s data to provide context<br />
  34. 34. Local Government and Open Source<br />
  35. 35. The World is changing<br />
  36. 36.
  37. 37. open source / open datathe fix your street model<br />
  38. 38. mobile apps – the new frontier of local government<br />
  39. 39. from: physical, the (qr code), online source, & augmented reality<br />
  40. 40. qr code to detailed further information<br />
  41. 41. Social and Multi MediaResponding through innovation<br />
  42. 42. ICT initiatives and efficiencies<br />NPPR<br />National shared service provided by LGMA<br />€198m income (June 2009 – Aug 2011)<br />Cost €4m over same period<br />948k properties over this period<br />€4.22 per property cost<br />No online incentives<br />59% online<br />System uptime availability<br />99.xx%<br />
  43. 43. IRISH LOCAL GOVERNMENT USERS<br />County Councils / City Councils<br />Chart of Accounts<br />Euro<br />National Chart of Accounts design<br />Initial applications – GL,PO,SC,AP<br />Income Management system (RCS)<br />Housing Loans<br />Billing modules<br />AR, Rents, Rates, Service Charges, Water Charges, Invoicing<br />
  44. 44. ePayments<br />Currently over 150<br /> Payments Services<br />In Local Government<br />
  45. 45. Core HR<br />Hosted Centrally<br />HR / Payroll / Superannuation<br />
  46. 46. Central Reporting<br />Central Data warehouse<br />Data Clearing House for Specifics and Statistics<br />Place to share environmental Data with EPA, Share Statistical Data re Motor Tax<br />Gather and Share data re Housing, Planning, Roads, etc<br />
  47. 47. LA<br />LA<br />LA<br />LA<br />LA<br />LA<br />LA<br />LA<br />LA<br />eReturns<br />LA<br />DOT<br />Central Reporting Framework<br />DOE<br />Health<br />SFA<br />
  48. 48. Planning<br />Planning List<br />Planning Indicators<br />Pre Planning<br />
  49. 49. Opportunity - Unfinished EstatesQR Codes for Public Participation<br />
  50. 50. Local Authorities Housing<br />
  51. 51.
  52. 52.
  53. 53. Final Innovation<br />The Minister always has 5 Aces<br />The Problem with a Bridge is...<br />

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