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00058416 — Service Management Analyst
Status Open Recruiter A. Hougaard Department 5-PRD EUR NORDIC - OUT - DAYLIGHT TRANSFER
Status Details Posted Hiring Manager C. Cengiz Primary Location Kolding
Hired 0 out of 1
Description (External)
The following information will be posted externally only.
Description
Do you want to take part in creating world class IT solutions?
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With
broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and
deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and
interesting work is part of daily life.
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These
are long-term partnerships with clients for whom we manage and provide increasingly specialized business
operations, such as finance and accounting, IT, applications development and maintenance, help desk
services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them
to help our clients move ahead of the competition. Most of our people in Services are based long-term at a
client location, an Accenture Delivery Center or, in some cases, an Accenture office.
Right now we are looking for an experienced Service Management Analyst to one of our large outsourcing
units, Accenture Daylight Unit.
You will be part of the area responsible for delivering excellent services and work products through Service
Management of the existing portfolio. Specific you will be involved in providing services within Service
Management. Focus will be centred on developing new reports and improving existing ones. A reporting team
in Denmark and India will assist you in day-to-day tasks.
Some of your tasks are:
Deliver day-to-day quality service to agreed internal and external targets
Monitor, review and report service performance with respect to contractual requirements i.e. OLAs,
SLAs,
Create service level reports and communicate results
Ensure data update and upload to the service management toolset (e.g. CSR, PMR) and databases
Provide end to end service reporting for the unit and for the customer
Participate in key service management processes - e.g. daily issues conference call, weekly service
review meetings and content preparation; service reporting
These and other responsibilities make the workday exciting where two days are never alike.
Qualifications
Extended experience with Crystal Reports or other reporting tools
Strong communication skills. Ability to communicate at all levels
Great interpersonal skills
Ability to work in a sometimes hectic environment.
Analytical and thorough
Effective, efficient and responsible, both in team-work situations and on your own
Great multi-tasking skills
We expect you to be proactive, willing to take ownership and have focus on the details
You must possess excellent English communication skills, written and oral
You are structured and like to work within demanding surroundings
Investing in you
At Accenture we believe that quality comes from within and we invest considerable resources in the
development of your professional competencies. You will have direct access to state-of-the-art technologies,
tools and developer kits from all the major hardware and software houses, keeping you on cutting-edge of
your area of expertise.
Balancing your priorities
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2. Staffing WebTop Page 2 of 2
Our employees are our most important asset and we provide an environment that encourages a healthy
work/life balance. Your Team Lead will interact with you on a regular basis, ensuring you a career path that
suits your needs and ambitions. Through our buddy network you will have easy access to knowledge and
networks both on a professional and a social level. By using laptops, mobile phones, internet access and
technological innovation, you will furthermore benefit from our flexible working arrangements.
Are you interested in developing your career opportunities in a world class environment? Submit your
application, CV and relevant degrees online today.
If you have any questions regarding this position or if you want to find out how you can develop your career
opportunities at Accenture in general, please contact Jørgen Grønfeldt at +45 23 20 03 38.
Accenture is a global management consulting, technology services and outsourcing company. Combining
unparalleled experience, comprehensive capabilities across all industries and business functions, and
extensive research on the world’s most successful companies, Accenture collaborates with clients to help
them become high-performance businesses and governments. With more than 178,000 people in 49 countries,
the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Our home
page is www.accenture.com.
Accenture Fields
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