11th Annual Corporate University Week 2009


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Corporate University Week will provide you with the best strategies to manage your internal organization and impact the bottom line, enable you to attract and hold talent by delivering the training and continuous learning, and ensure you tap into the right technologies to support training & continuous learning activities.

Hear learning and development case studies from ACI Worldwide, Aimco, All Things Workplace, APCO Worldwide, Bacardí & Co. Mexico, Barilla, Bellevue University, Blue Ridge HealthCare, CA, Inc, Cancer Treatment Centers of America, Cincinnati Children’s Hospital, Convergys Customer Management, Corporate University Enterprise, Defense Acquisition University, Executive Perspectives, FARO, Fleishman-Hillard, Goodwill NY, Hatch Associates, Hitachi Data Systems, HR Bartender, IAPP, IBM Corporation, Intelego Corporate University, inVentiv Health, Iron Mountain, jetBlue Airways, McCain Foods Limited, Mutual of Omaha, Nuance Communications, PREIT, QVC, Inc., Sunrise Community, Inc., TD Bank, The Motley Fool, Thomas Cuisine Management, Trainup.com, Undertone Networks, United Airlines, Universal Pegasus International, USAF Air Education & Training Command and Unilever, Mexico

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11th Annual Corporate University Week 2009

  1. 1. Visit the website at Register by www.cuweek.com for August 28, 2009 and exclusive access to podcasts, speaker Q Save up to $2,995! & A’s, awards updates and Corporate University Week news! Also, follow WEEK TM 11th Annual the conversations on CORPORATE www.twitter.com/learninganddev. Learning Leaders From: ACI Worldwide HR Bartender NEW NEW IAPP NEW UNIVERSITY Aimco NEW IBM Corporation All Things Intelego Corporate Workplace NEW University APCO Worldwide inVentiv Health NEW Iron Mountain NEW Bacardí & Co. Mexico NEW jetBlue Airways NEW Learning Smarter: Tools, Techniques & Technologies for Making Learning November 16-19, 2009 Barilla NEW McCain Foods Limited NEW Bellevue University Resources More Productive Buena Vista Palace Hotel & Spa, Lake Buena Vista, FL Mutual of Omaha Blue Ridge HealthCare NEW Nuance Communications CA, Inc. NEW The best strategies to manage your internal training organization and impact NEW Business Strategy Cancer Treatment PREIT NEW the bottom line Centers of America NEW QVC, Inc. NEW Attracting and holding talent by delivering the training and continuous learning Employee Development your workforce demands Cincinnati Children’s Sunrise Community, Inc. NEW Hospital NEW Convergys Customer TD Bank NEW Tapping into the right technologies to support training and continuous learning Social Learning activities by harnessing the skills, ingenuity, & intelligence of your employees Management NEW The Motley Fool Corporate NEW University Thomas Cuisine Benefits of Attending the Corporate University Week Enterprise Management NEW • Align training with corporate goals using a structured approach • Enable through social media the sharing of best internal Defense Acquisition Trainup.com University NEW • Use diagnostic tools to slough off unproductive and obsolete practices and increase individual & organizational productivity Undertone Networks Executive NEW activities and programs • Manage the design and delivery of high priority/high payoff Perspectives • Prepare tomorrow's leaders to balance the competing demands learning programs to address pressing business needs United Airlines NEW FARO NEW of today and tomorrow UniversalPegasus Fleishman-Hillard International NEW NEW USAF Air Education Speaker Faculty Highlights Include: Goodwill NY NEW & Training Hatch Associates Command NEW Frank Anderson Crystal M Reilly Vince Eugenio, PhD Jennie Gwaltney NEW Unilever, Mexico Jr. President Chief Learning VP Learning & Director, Talent Acquisition NEW Hitachi Data Defense Acquisition Officer Organization Development & Development Systems NEW University TD Bank Iron Mountain QVC, Inc. Major Sponsor: Co-Sponsors: Conference Chairperson: Luncheon Sponsor: Welcome Bag Sponsor: WWW.CUWEEK.COM 1-800-882-8684
  2. 2. Event Formats – A Truly Blended 11th Annual Learning Experience: CORPORATE UNIVERSITY WEEK Dear Colleague, TM Learning Lab: In these interactive sessions, the speaker sets the agenda with a brief presentation outlining the topic, the driving forces behind it, and presents their case study with examples. For the second half of the presentation, the group An economic crisis create works through several exercises, leveraging the information just s opportunity for learnin and overall tighten bel g and development exe gained during the presentation ts, it’s tough figuring out cutives. As companies greater accountability and how to meet the challen slash payrolls, reduce sta documented ROI make ges of a changing world. ff portion. Supplementary material is and demonstrating it con this scenario especially C-suite demands for vincingly? unsettling. How are you provided to guide you through the providing greater value Meticulously planned and sessions and for future reference. executed training and corporation. One of the dev primary tasks of a learnin elopment programs can yield a harvest of tan Traditional Classroom Sessions: potential to generate bot g executive, however, is gible benefits for a tom-line impact and wh to discern which learnin Some sessions still present themselves ich ones don’t. g initiatives have the Now entering its 11th best through the tried and true delivery year, we are proud to brin format of the classroom style of continuous development g you the event that exp of corporate universitie lores best practices on learning. In these sessions, the • Learn how to align wit s. This is your opportuni launching, managing and h your company’s busine ty to: • Build effective training ss goals and strategies presenter will present to you either a case study of their programs that directly Plan and conduct leader affect organization success/learning and problems around the topic ship development progra your company’s business results • the business over time ms that ensure that you or, outline findings in a similar style as to what you would r organization has the • Develop effective evalua leaders it needs to build expect in a university class lecture. tion measures and get results in individual, gro up, and corporate perfor If they’re not engage mance Blue Sky Innovation Room: The Blue Sky d they’re not going to and successfully implem be effective! Assist bus Innovation Room is an opportunity for ent change. Discover Em iness unit leaders in opt ployee Development imizing their effectivene advanced learning practitioners to brainstorm strategies in Track C! ss Don’t wait until Novem sophisticated solutions for complex challenges. Attendance is ber to get involved wit Social media may revolu h the conversations. tion Join the discussions now limited to prequalified end-users only. To pre-qualify for Learn about detailed Soc ize learning and development and mainstrea at www.cuweek.com! ial Learning successes m knowledge sharing participation in this session, please contact in Track A! for your business partne rs. michelle.cardinal@iqpc.com. It’s about strategic imp eratives – what do YO initiatives to the organi U need to deliver? Levera zational needs—and sho ge talent management Round Table: A more informal group Business Strategy tac w the true impact your while linking the tics in Track B! corporate university has discussion lead by an expert focused on a on the bottom line. Exp lore particular topic of interest, the roundtable Review the 2009 agenda . You can expect to com discussions are the least formal format of peers and be prepared e away with new ideas for future growth. and solutions for your business needs. Follow the event. Groups are broken down into your I’ll see you in November smaller discussion groups to address the topic ! at hand. The role of the facilitator will be to All the best, make sure the group sizes are conducive to discussion. the P . Make sure you visit .S .com to website at www.cuwe ek Site Tour: The Site Tour takes you onsite to a leading organization’s operation and shows you not only the layout of podcasts, download your exclusive the center but allows you the opportunity to rporate meet with the different department heads, Michelle Cardinal Sr. Conference Direct speaker Q & A’s and Co see the technology in action, and get an IQPC-NY or University news! idea of what makes an organization so successful. Workshop: A hands-on, interactive, practical tool-based learning format This program has been approved for recertification credit hours through the Human Resource Certification Institute (HRCI). that allows for examples to be For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. presented and tools to be tested and used in a learning environment. Attendees are then able to implement Learning • • Drive performance excellence through learning & development Leverage the knowledge and experience of your senior leaders to teach and develop the next these newly learned tools and techniques in their organization and see immediate impact. Objectives generation workforce • Transform, streamline and update corporate learning & development functions • Develop talent over the long term 2
  3. 3. PRE-CONFERENCE WORKSHOPS Monday, November 16, 2009 A 8:00-2:15 7:45 Registration; Lunch will be served Please note: this is a double length session CU WEEK ALUMNI INCLUDE: Master-Class: Launching and Managing a Corporate University 7Eleven Inc. Compucredit “What’s in a name? That which we call a rose by any other name During the workshop, you will: AAA National ConAgra would smell as sweet.” Whether you call your approach to • Define “corporate university” for your organization enterprise-wide learning a corporate university or an academy or • Determine the readiness of your organization to re-define its Accenture Corning something else is really irrelevant. The strategy and approach you approach to learning and development ADP Countrywide take, however, are crucial. • Develop a corporate university business plan based on a proven Aetna Cox Communications methodology American Express Credit Suisse This workshop addresses how to define, cascade, and implement an • Address the actions necessary to launch the new strategy Corp. Darden Executive organized and unified strategy for learning in your organization. You • Review best practices and examples from benchmark corporate universities American Heart Education Association DAU will learn a proven design methodology that you can apply to develop and institutionalize a unified learning strategy across their enterprises. The workshop is appropriate for individuals who are either creating American Red Cross Delta Airlines The methodology includes setting the vision and scope, defining new or re-defining current ways their company integrates learning and Atlantis Resort & Dept Of Veteran Casino Affairs governance, establishing a curriculum and services framework, development into the business. clarifying the structure and operating model, and determining the Atos Origin Discount Tire International Company value contribution and measurable outcomes. The session is Karen Barley BAE Systems Eaton Corporation interactive, practical, based on real experience, and packed with President examples and best practices. Corporate University Enterprise, Inc. Banco Santander Eskom Baptist Health Care ExxonMobil 8:00 – 11:00 7:45 Registration OR Corp Farmers Insurance B Barilla America Fedex Kinkos Site Tour at jetBlue University BBDO Detroit, Dialogue Florida Hospital JetBlue University is the centralized corporate university of JetBlue (MCO.) Opened in May 2005 the Orlando Support Campus facility Management Group Forrester Construction Airways. More than 170 full-time Faculty Crewmembers provide includes 19 classrooms, an eLibrary, 200 seat auditorium and cafeteria. BJ Services Corporate Four Seasons Resort training and professional development at the three campuses of university Palm Beach JetBlue University located at the Forest Hills Support Center (FSC), Salt To create the most realistic training environment possible, JetBlue University Blue Cross Blue Shield Franklin Mint Federal Lake City Support Center and the Orlando Support Campus (OSC.) provides blended learning solutions to Crewmembers utilizing a of Alabama Credit Union combination of Instructor led training, eLearning and self directed learning. Borusan Holding AS General Electric The Orlando Support Campus, opened June 2005, is a state-of-the-art Bose Corporation Genesys Health 100,000 square foot facility situated on the property of the Greater This tour gives you the opportunity to see what makes jetBlue Airways Burger King Corp. Systems Orlando Airport Authority, home of Orlando International Airport so successful. Cancer Treatment Genworth Financial Centers of America Habitat for Humanity Capgemini International Harley Davidson C 11:15-2:15 11:00 Registration; Lunch will be served Capsugel, A Division of Pfizer HBO, Systems Inc. Creating Concepts, Competencies & Skills that Provide Actionable Insights Carilion Corporate Hitachi Data Systems University Hyundai Motor In managing a business, learning leaders must analyze challenging • Condense time and manage complex metric interrelationships and Carnival Cruise Lines America business opportunities and evaluate the inherent risks, returns and see the impact of their decisions on key metrics of the business resource allocation to achieve performance metrics. Learning the • Improve employees’ understanding of how business decisions impact Catalina Marketing IBM Corporation IKON Office Solutions “hard” skills truly can be hard. Strategy, market segmentation, financial a company’s critical financial measures modeling, and “what-if” analysis are all critical skills for effective • Transform your organization with measurable returns on your Caterpillar Ingersoll Rand decision making. Poor teamwork is devastating to team results and learning investment Cerner Corporation Company often results in lost ideas, ignoring experience, and squandered Chevron Corporation Interbank Corporate Childrens Services University opportunities. Many people do not have the experience or tools to How you will benefit: Council of Palm Beach InVentiv Health work collaboratively in teams, make decisions which address the needs Through use of skill practices and links to different applications you County J.C. Penney of all the represented constituencies or to build a group of people into will simulate “real-world environments” by placing participants in a a highly aligned, customer oriented, and highly productive team. team-based setting where they will run a business and make decisions CIGNA University Jackson National Life CITIGROUP GLOBAL Insurance involving leadership, strategic and employee challenges. MARKETS INC JetBlue Airways What you will learn: City of Richmond John Deere • Builds leaders and managers which gain confidence in their ability to John Wells address their real-life work challenges President Clarian Health JP Morgan Chase Partners Kaiser Executive Perspectives Coca Cola Enterprises LeasePlan USA Comcast Corporation Lenders One Major Co-Sponsors: Conference Luncheon Welcome Bag Sponsor: Chairperson: Sponsor: Sponsor: Register Today! www.cuweek.com 3
  4. 4. PRE-CONFERENCE WORKSHOPS Monday, November 16, 2009 D 2:30 – 5:30 2:15 Registration CU WEEK ALUMNI INCLUDE: continued... The Impact of Tuition Reimbursement on Career Mobility and Retention Bellevue University’s Human Capital Lab (SM) recently researched the • How to use ROI information to influence management's acceptance Lourdes Hospital RosettaStone effect of Mutual of Omaha’s Tuition Reimbursement Plan on Key of learning and development programs Manitoba Lotteries Royal Caribbean Performance Indicators (KPIs) Career Mobility and Retention. Learn Marriott Hotels Cruise Lines more about the research methodology, how the Lab and Mutual of Andy Noon McDonald's RWD Technologies LLC Omaha got to which KPIs to measure, and how the company Manager of Learning & Development Memorial Healthcare Saatchi & Saatchi System Healthcare discovered through the research that, by investing in their Tuition Mutual of Omaha Reimbursement Program, they actually were increasing the skill level of Memphis Light Gas Saint Thomas Health and Water Services employees while building employee loyalty and retention, and adding Jennifer Murnane, PhD Microsoft Salary.com to the long-term strategic value of the organization. Associate Director of Strategic Initiatives, Human Capital Lab Mohegan Sun Scripps Healthcare What you will learn: Bellevue University Mutual of Omaha Seagate Technology • How to create strategic alignment between your learning programs National Intelligence Securities & Exchange and important business metrics University Commission National Security Siemens Corporation Agency SkillSoft 2:30 – 5:30 2:15 Registration OR Nationwide SourceMedical E Navy Staples Enabling Leaders as Teachers NCO Financial State Farm Insurance Systems Steel Authority of Everyone in the training field has heard the phrase, “Leaders as During the workshop, you will: Nevada Power India Limited Teachers.” It is the title of the new book by Edward Betof, and an • Identify a potential training project that requires a leader-teacher Company Suntrust Bank educational model that provides numerous benefits to companies who • Draft a value statement: Why is a leader required for this teaching New York Life Swarovski successfully implement it. role, and what are the benefits? What will the consequences be if Insurance Company you do not use a leader-as-teacher? Telkom SA Nokia Siemens This workshop is designed for learning professionals who already • Develop strategies to maximize the leader-teacher’s value while Networks Tenet Healthcare Corp. support the premise of leader-teachers and who are interested in minimizing the impact on that individual Northrop-Grumman applying this premise to a specific training project. • Create a plan to make your leader-teacher project a reality Corp. Textron Northwestern The Brookings Memorial Hospital Institution If you are seeking tangible ideas for leveraging your leaders as Terri Casady The Joint Commission teachers, then this workshop is for you. If you already have ideas but Director, HDS Academy OG & E Energy need to take them to the next level—implementation—then this Hitachi Data Systems Panda Restaurant The Ritz-Carlton Hotel Group Company, L.L.C. workshop is also for you. We will cover some real examples of how The Schwan Food we are leveraging our leaders as teachers, techniques to prepare our Kerri Conrad PAR Pharmaceuticals Company teacher-leaders for success, and strategies we have used to minimize Sales Training Faculty Leader Paychex UBS Investment Bank impact to the leader-teacher (e.g., preparation time, teaching time, Hitachi Data Systems Pearl Harbor Naval Shipyard Unilever opportunity costs for time out of the field). Petroleo Brasileiro SA United Parcel Service - Petrobras United States Olympic 5:45 – 8:45 5:30 Registration Committee F Pfizer Inc Pricewaterhouse Universal Orlando The CLO Journey: What it takes to get here and stay successful. Networking Dinner and Roundtable Coopers Universal Parks & Publix Supermarkets Resorts Join us for a highly interactive and hands on discussion to help your Jo-El LaBorde Eloise Levitt Inc UPS organization optimize learning and training strategies. Our expert Chief Learning Officer Dean, University of PREIT Puget Sound Naval Vanguard panel will provide attendees with their personal story of how they got IAPP PREIT Shipyard Verizon to be the CLO/Head of their Learning Organization and the challenges QVC Inc Visiting Nurse Service and success stories managed along the way. Peter Marchesini Walter Reyes Qwest of NY Chief Learning Officer AVP, Human Resources Communications Volvo Construction Attendees will have an opportunity to ask questions before the whole inVentiv Health Goodwill NY International, Inc. Equipment group moves into a more informal dinner where they can continue Raytheon Wal-Mart Stores those conversations and get to discuss the rest of their peers’ journeys Research In Motion Wipro Technologies around the table. Robbins Gioia Wyeth University Pharamaceuticals Rockwell Automation Zappos.com 4
  5. 5. MAIN AGENDA, DAY ONE Tuesday, November 17, 2009 7:00 Registration & Morning Coffee implement the very best practices with scarce resources • Learn how to effectively engage employees to • Grasp learning solutions and innovative strategies every guarantee stronger productivity 8:00 Chairperson’s Opening Remarks organization could learn from and could model after • Provide a healthy balance of blended learning strategies for a multi-generational workforce Bob Elz, Vice President, Frank Anderson, Jr., President, Defense Acquisition Apollo Group Strategic & Academic Alliances University Sherri Manning, SVP, Human Resources, Universal Pegasus International 8:15 KEYNOTE: Leading a Learning Revolution 9:00 KEYNOTE PANEL: Adjusting to the Constantly Changing Environment & Staying Peter Lynch, VP Learning & Organizational Companies across the board have had to manage layoffs Ahead of the Curve Development, Aimco and tighten belts. In today’s climate, it is essential for leaders to take ten steps back and really view their industry As a result of the economy, corporations have been and Tom Bohn, CAE, Executive Director & CEO, IAAP and really understand what is going on inside of the will continue to restructure teams. However the business. What if it didn't exist and you could start it all productivity of the reorganized teams is often less than 9:45 Speed Networking: Find Out Who’s Who in over again from scratch? Would you keep it the way it is, or expected and often fails to achieve the anticipated results the Learning and Development World transform it into something else? This keynote session will: altogether. The challenge for learning leaders is to Looking to meet more people in your area? Here’s your • Discuss the perseverance it takes to carry through when manage the post transition of teams and the business. chance to showcase your rapid-fire networking skills! This the going gets rough with professional maturity and This will inevitably involve organizing management structured speed networking will help you meet discipline development programs and post-restructure project conference colleagues and give you the opportunity to • Learn the mistakes not to make through real-world planning but also ensuring that the team leaders have the build new relationships to identify deal-making and corporate university advice and experience correct knowledge and skills to deal with change in a partnership opportunities in the industry. Come away with • Advocate making the tough decisions and taking some tightened business environment. It’s a familiar story that a pocketful of business cards to help you kick start your very real risks to succeed when things are tough has been constantly plaguing the industry. networking with a bang. • Offer insight into the wisdom, experience and • Discuss how to ensure knowledge transfer through intelligence necessary to take the next steps to coaching and mentoring 10:00 Morning Networking Break Track A – Social Learning Track B – Business Strategy Track C – Employee Development Track D – Blue Sky Innovation Room 10:45 Double Session/Learning Lab: Double Session/Round Table: Double Session/Learning Lab: Double Session/Round Table: Leverage Networks to Obtain Beyond ROI: Partnering with Your Developing Leaders to Drive Defining the ROI in People, Substantial Performance and Execs to Show Business Impact Organizational Performance Projects, and Programs Growth There’s been much debate about the best way Learn how your Corporate University can Talent and learning leaders share many Most leaders are desperately seeking ways to to prove training’s value to an executive team. drive strategic organizational initiatives with mutual interests and goals. The most get greater results from their organizations. But a learning organization is no different from Lean Six Sigma in order to develop and important is to develop employees who can While they are quick to acknowledge the value other corporate entities. The simple truth is that retain top talent. Lean Six Sigma is a succeed in the global business environment. and power of informal networks for getting if you can’t translate your worth into business performance improvement methodology To marry the two, effectively requires a work done, far too often leaders apply flawed terms, your value will be open for questioning. that offers learning opportunities for comprehensive and collaborative strategy. In approaches to generating business results This session will present how one learning team everyone from frontline staff through these tough economic times, learning and from networks. partnered with their execs to launch a highly senior leadership. In this session you will talent organizations will be continuously • Work through networks to align culture and successful, cost-efficient corporate university see how corporate universities are using tested to prove their value to the strategy that is now showing a solid 25% return on Lean Six Sigma to drive performance, organization. As the talent management • Align networks with strategic value investment. In this session you’ll learn: measure results, and enhance the space potentially merges HR roles with those propositions • Why partnering with your executive team professional development experience for of learning and development, learning • Assess and manage networks for strategic should be central to your mission all employees. leaders have an unprecedented opportunity purposes • Why it’s essential to create metrics that matter Learning Lab Portion to cement the value of their skills for Learning Lab Portion • How to talk to an executive team about This Learning Lab will walk you through a company leaders. This learning lab will provide an opportunity to your business case study and simulation exercise. You • Build a strong foundation explore how to drive results through social • How to develop evaluation surveys that reap will be able to apply some of your Lean • Refocus learning and development for talent networks. Learn how to truly brainstorm but level 3 and level 4 data Six Sigma learnings to solve a problem management Major Co-Sponsors: Conference Luncheon Welcome Bag Sponsor: Chairperson: Sponsor: Sponsor: Register Today! www.cuweek.com 5
  6. 6. MAIN AGENDA, DAY ONE ... continued drive by creating a project roadmap. Design, • How to do a simple cost analysis that gives and build your own process improvement • Promote communication and on-demand brand, market, test, adjust and let it roll! the dollar value of your programming model. learning Sharlyn Lauby, Blogger, HR Linda Landry, Senior Director, Global Herb DeBarba, VP of Lean, Cancer Vince Eugenio, PhD, VP Learning and Bartender Learning & Development, Nuance Treatment Centers of America Organization Development, Iron Communications Mountain 12:15 General Luncheon Sponsored by: 12:15 Private Luncheon Sponsored by: 1:30 Developing a Knowledge Share Building Commercial Capabilities Creating a Career Development Center Ensuring a Successful for Winning Business Performance Plan that Drives Innovation Double Session/Round Table: Organizational Transformation Competing in a fast moving consumer product While some organizations are retracting in Innovation in Learning & One of the challenges of knowledge industry creates a number of challenges. This today’s economy, others are growing. Whatever Development: Taking an Inside management is that of getting people to case study will cover how to assess and state your business is in, you need a game plan Look at What’s Outside the Box share their knowledge. Why should people implement an integral program to improve the for how employees stay engaged and progress Developing into a high-performance learning give up their hard-won knowledge, when it is organizational capabilities required to win in their careers --- even if conditions today do organization doesn’t happen by chance: it one of their key sources of personal aggressive landscape in Latin America. In this not warrant your business’ expansion. At some takes a Learning team with vision and a advantage? Not realizing how useful particular session you will learn: point, the economy will turn around and your sound, transformational plan that can be knowledge is to others - an individual may • What was practical for them, what actually employees need to know where they are in their executed. What are the tough issues and have knowledge used in one situation but be worked, what didn’t and why careers and where they need to go in order to dilemmas faced by senior learning leaders unaware that other people at other times and • How they overcame typical learning remain competitive – and help drive innovation today? The rapid pace of business change and places might face similar situations. implementation obstacles that helps meet company goals. IBM is currently tougher financial times combine to create new Additionally, knowledge derived for one need • What the business performance impact of in the process of deploying a new career organizational challenges. How can learning may be helpful in totally different contexts; or the program has been and what areas are framework that defines the core capabilities leaders be more strategic? How willing do you it may be a trigger for innovation - many being improved upon employees need to provide client value – and think employees/learners are to become more innovative developments come from making • What’s next for them to further enhance provides a path for employee career progression. innovative? How critical is it to your future? knowledge connections across different business performance through innovative • Determine how a career framework could • Strategies for building the workforce of the disciplines and organizational boundaries. learning program development and benefit your organization future • Discover how a knowledge share center implementation • Identify the key components of a career • Dealing with budgets in a tough economy • Capture information as fast as possible framework that would enable your • Transforming the learning and development • Create a wiki (peer reviewed) with an Enrique Bonifaz Molina, VP, Human employees to progress in their careers organizational structure to increase Resources, Bacardí & Co. Mexico incentive • Integrate the career framework into the effectiveness and efficiencies • How you can get it to work for your René Maingot, Chief Executive Officer, overall talent management system for Peter Marchesini, Chief Learning organization Intelego Corporate University® organizational success Officer, inVentiv Health Trisha McFarlane, Director of Human Maye Alessandrini, Director of Human Mary Ann Bopp, Manager, Career Gary C. Fisher, Managing Director, Resources, Fleishman-Hillard Resources, Unilever Mexico Development, IBM Corporation Corporate Leadership Development, inVentiv Health 2:15 Gain Business Value through Social Developing Faculty as Leaders that From Skills to Performance: Media Metrics & Benchmarking Drive a Better Business Creating a Sustainable Process for Social media is all about connecting people. It PREIT, a Real Estate Investment Trust firm, is an Assessment is about conversations made more efficient by organization that owns and manages over 40 Assessment and testing have been the Web. As learning and development shopping mall properties. After a number of recent continuously one of the common obstacles establishes more defined uses of social media, acquisitions, Executive Management chose to invest learning leaders have dealt with. This session more questions arise about how to measure in learning and development. In 2005, this function will discuss of the development of a process to its efficiency. Rather figuring out the ROI of was established and a corporate university was test core skills and create appropriate learning social media and what to measure, analyze launched a little more than a year later. interventions in a highly matrixed professional the data of everything. Tasked with enhancing the industry acumen of engineering organization. • Establish your performance baseline employees, a Corporate University delivery • Process for identification of skills by job • Quantify the improvement opportunities • Determination of appropriate proficiency strategy was initiated to engage leaders as • Tie in informal learning in back to faculty. This case study will cover the key levels traditional metrics elements that have spelled the success of this • Engaging the best testing methodologies • Measure or capture job shadowing or peer- • Defining appropriate learning interventions project at PREIT. 6
  7. 7. to-peer brainstorming • Creating the business case for leaders as CU • Creation of a sustainable and replicable • Stop thinking about learning experiences faculty process and focus on how long an employee spent • Recruitment strategy to engage SME’s as faculty on a blog or what they read • Marketing & Communications for new business Shazia McCormick, Global Director of classes Learning, Hatch Associates Avi Singer, Director, Organizational • Coaching techniques to guide leaders class Development, Undertone Networks design & facilitation • Use of evaluation data to retain and recruit faculty Eloise Levitt, Dean, University of PREIT, PREIT 3:00 Networking Break 4:30 KEYNOTE PANEL: 30 Ideas in 40 Minutes – Innovation in Learning & Development Processes 3:45 KEYNOTE: Building Bench Strength by Providing Highly-Engaged Over the last few years, learning and development executives have been challenged with Employees an Opt-In Development Opportunity being innovative with a reduced budget or even a nonexistent budget and a much reduced As a global leader in relationship management, Convergys helps clients deliver a superior service staff. However, this economy has left executives with a challenge to find strategic solutions experience to their customers and employees. The Convergys Customer Management (CM) but, they don’t come so easily. This panel will highlight their great leaps forward in many business segment partners with clients to deliver customer solutions that turn the customer different areas. These industry leaders will provide multiple ideas that : experience into a strategic differentiator. In 2008, Convergys CM was looking for a solution to • What do you stop doing? challenges of its own. The Convergys CM business segment entered into a strategic relationship. • How do you show value? Bellevue University, in 2009, to develop an innovative solution to its talent development and • How are you being innovative to be more cost effective? retention challenges. Convergys CM’s strategic objectives were improving customer service by • What impact can you have to drive innovation? increasing employee engagement earlier in their life-cycle to change behavior and increase Michael J. Hart, Chief Learning Officer, Sunrise Community, Inc. retention by elevating career aspirations, resulting in expanded internal managerial candidate pools with these highly engaged and aspiring employees. Focused on Customer Care Center Colonel John Thompson, Chief, Future Learning Division, USAF Headquarters Air operations, the two will present an overview of the customized education program, along with a Education & Training Command focus on the approach being deployed to measure the business impact of the program as it is being deployed worldwide. Jennie Gwaltney, Director, Talent Acquisition & Development, QVC, Inc. • Provide an off-hours, productivity-sensitive development solution, that does not consume valuable time on the floor 5:15 – 6:15 Cocktail Reception • Transfer valuable enterprise knowledge and culture from Convergys CM Subject Matter Experts • Reach and motivate a larger, dispersed and more diverse managerial candidate pool 7:00 Dinner with Friends • Build communities of best practices for employees to share experiences and ideas to learn Coming off the success of this from the CU Summit, we’re from one another giving you the opportunity to keep on networking! Make the most of your time while you’re here and go to dinner with a Dan Montgomery, Senior Director, Agent Training Delivery and Curriculum, new connection! Sign up for the restaurant of your choice and Convergys Customer Management we’ll make the reservation for you. Meet your party in the hotel lobby and take a taxi together. All reservations will be made for 7:30. Transportation and Dr. Mike Echols, Executive Vice President, Bellevue University dinner are not included in conference fee. , Corporate University Awards 09 The Corporate University Best-in-Class Awards CUBIC™ were established to honor, recognize and promote internal Why Apply for CUBIC Award? As a Winner, You Will: training organizations and corporate universities that set standards of excellence in a variety of categories. An objective panel of experts and practitioners from the training and development field has been formed to evaluate • Be featured in a large number of industry and marketing publications and and score the award applications. Past winners include Fortune 500 companies, small to mid-sized companies, articles, in addition to a post show press releases. global organizations, non-profits and governmental training groups, so regardless of the size of your organization • Be celebrated at the CUBIC Awards Luncheon at the 11th Annual Corporate or your budget, if your organization prides itself on the training and development of its workforce, we encourage University Week on November 18th, 2009 at the Buena Vista Palace in Orlando. you to apply and get the recognition you deserve! • Be presented with a beautiful award signifying and honoring your organization. • Participate in the awards panel discussion on November 18th, 2009 The 2009 CUBIC™ Award Winners will be announced and honored during Awards Luncheon & Ceremony at the • Have the opportunity to present at Corporate University Summit 2010 or Corporate University Week, Wednesday, November 18, 2009. Corporate University Week 2010 Application Categories: Just think what winning an award would do for you and the profile of your • Best New Corporate University (Plan implemented within the last 3 years) Application deadline organization! • Best Mature Corporate University (4+ years in operation) is Friday, Visit www.cubicawards.com for rules, regulations and procedure for entry • Corporate University Leader of the Year September 18, 2009. submission. Major Co-Sponsors: Conference Luncheon Welcome Bag Sponsor: Chairperson: Sponsor: Sponsor: Register Today! www.cuweek.com 7
  8. 8. MAIN AGENDA, DAY TWO Wednesday, November 18, 2009 7:30 Registration & Coffee ensure productivity fact, this may be the ripest time for innovation and high • Retain and attract world-class talent in all functional employee performance where learning leaders, utilizing the 8:00 Chairperson’s Day One Wrap Up areas to boost innovation and profits resources available, can foster just the right environment. • Differentiate your company from the competition • Build an environment and opportunity to create, Bob Elz, Vice President, • Plan for future growth so you’re not left behind innovate and have a voice Apollo Group Strategic & Academic Alliances • Understand how the next wave of innovation could Jeffrey Bouchard, Director, Learning & Organization come from any employee 8:15 KEYNOTE PANEL: Gearing up for a Development, FARO • Set goals that encourage extraordinary performance from Downsizing Reversal your employees and inspires them to do great things David Crouch, Chief Learning Officer, Blue Ridge Organizational growth is hard to grasp right now with the • Leverage your learning centers as the hub of not only HealthCare current state of the economy. Inventory has been depleted training but also innovation and idea sharing and orders are now starting again in business. A big Walter Reyes, AVP, Human Resources, Goodwill NY • Remove the barriers of competition that often reduce concern has to be, have we depleted our company so the desire to share much that we are not able to meet the challenges of 9:00 KEYNOTE: Inspiration and Innovation: growth, if not rapid growth? Can we hire, train and make Creating a Corporate Environment that Jeremy Tillman, CEO & Founder, Trainup.com productive employees on a large scale quick enough if the Leads to High Employee Performance & New orders start coming in? HR has had the tough challenge of Business Creation 9:45 Energizer: A Team exercise to get our minds cutting costs, with employees and training. It will also have In an economy where innovation is easily stifled and moral is working differently and get you revved up the tough challenge of having to recruit key personnel as often low. To inspire, you must both create resonance and for the rest of the day! things start to gear up. This panel will cover key elements move people with a compelling vision. You must embody for evaluation for both service and product organizations. what you ask of others, and be able to articulate a shared 10:15 Networking Break • Manage the post restructure transition of teams to vision in a way that inspires others to act and engage. In Track A – Social Learning Track B – Business Strategy Track C – Employee Development Track D – Blue Sky Innovation Room 11:00 Double Session/Round Table: Double Session/Round Table: Double Session/Round Table: Double Session/Round Table: Implementing an Effective Learning Supporting Organizational Create an Employment Brand that Creating a Culture for Continued 2.0 Strategy through the Freedom Advancement through People, has Employees Knocking Down Organizational Growth of Social Networks Process & Technology Your Door The importance of understanding Web 2.0 websites allow users to do more than Despite a slow-down in economic activity, the With aging demographics companies need to organizational culture cannot be overlooked. just retrieve information; it allows users to build demand for people with exceptional abilities be prepared to share knowledge across the The bottom line for those who want to create on the interactive facilities of static Web pages to and transferable skills exceed the supply for organization, develop leaders, and engage a culture of success is to start with creating a provide networks as platform entirely through a years to come, particularly in today’s dynamic staff in learning. A Corporate University can positive environment. Break through the silos browser. Learning 2.0 extends traditional training and increasingly global business environment. put some simple tools and processes in place and create organizational integration and to include the levers of on-the-job learning and Companies facing this reality are moving en to make this happen. continuous improvement opportunities. knowledge management to significantly boost masse to implement talent management • Create a corporate university with a shoe • Recognize priorities or overall values about employee performance. While many of the strategies with a focus on developing existing string budget with limited staff and a employees and how they want to live and challenges surrounding learning 2.0 includes: employees to address the skills and knowledge unionized workforce. work process and governance, technology and gaps they need to fill in order to stay on track. • Create partnerships inside and outside your • Take an active role in employee development standards, organizational and learning culture, • Create a culture of employee empowerment organization to drive bottom line results. • Reflect on employee experiences resources and skills and competencies; social • Discuss the use of an employee-centric • Add real value to your organization by • Create a blended learning approach media should be viewed as a collective tool of approach when managing your creating a model that drives business information. In this session you will discuss: organization’s talent supply strategy from top to bottom. End of Blue Sky Innovation Track • How to put these to work in the service of • How web 2.0 adds value • Develop a plan to start reporting strategic learning? communications, and demonstrate ROI on • What needs for social support is not being Michael Lux, VP, Global Education, CA, Inc. the organizations learning investment. met in formal learning applications? Catherine Connolly, Director of • Incorporating Web 2.0 into formal learning Tiffany Dotson, Learning & Organizational Communications, CA, Inc. Development, United Airlines practices for overall blended approach Robert Rock, Director of Training & Development, Thomas Cuisine Management 8