Glenn Tinley, President of Mexia Interactive presents mobile marketing for real estate agents. Tips, ideas, how-to's, what works and why. A introduction to the Mexia Interactive mobile platform-the world's most powerful mobile marketing platform.
3. Who Am I?
• President/Publisher of Studio Media Group
• Winnipeg-Women/Men magazine &
Marketplace magazine
• President of MEXIA Interactive-Mobile,
Engaged, proXimity, Interaction,
Analysis.
“Your Brand in the buyers
Hand”
• Believer that the company/service
provider/realtor that provides the best
Customer Experience will not have to
worry about competition.
4. What do I know about selling real estate?
• Listings are key
• Being recognized as a realtor who can get the most money, the fastest
• Staying in touch with potential buyers is highly important
• Being recognized as a realtor who follows up with potential buyers
• A buyer is most likely a seller- which means listing potential
5. Steve Jobs
• Customer Experience
• The end user rules all
• How do you set yourself apart
in terms of the Customer
Experience
11. Mobile Devices
• Mobile device
• Wallet
• Keys
• Smartphone penetration expected to be
over 50% in Canada by end of 2011.
12. Mobile Devices
• Mobile device
• Wallet
• Keys
• Smartphone penetration expected to be
over 50% in Canada by end of 2011.
• 3G connectivity means faster & easier
access
13. Mobile Devices
• Mobile device
• Wallet
• Keys
• Smartphone penetration expected to be
over 50% in Canada by end of 2011.
• 3G connectivity means faster & easier
access
• What is the difference?
14. Mobile Devices
• Mobile device
• Wallet
• Keys
• Smartphone penetration expected to be
over 50% in Canada by end of 2011.
• 3G connectivity means faster & easier
access
• What is the difference?
Interaction, Engagement, Ease of use
15. Mobile=Sales
Really??
• Driving by your listings
• Researching on-the-go
• Looking for an agent?
16. Mobile=Sales
Really??
• Driving by your listings
• Researching on-the-go
• Looking for an agent?
27. QR Codes
• 2D barcode with built-in
instructions for device
Proprietary QR Codes
28. QR Codes
• 2D barcode with built-in
instructions for device
• Scanned by camera on mobile
device
Proprietary QR Codes
29. QR Codes
• 2D barcode with built-in
instructions for device
• Scanned by camera on mobile
device
• More prominent in last couple
years
Proprietary QR Codes
30. QR Codes
• 2D barcode with built-in
instructions for device
• Scanned by camera on mobile
device
• More prominent in last couple
years
• Best to use non-propriety code Proprietary QR Codes
31. QR Codes
• 2D barcode with built-in
instructions for device
• Scanned by camera on mobile
device
• More prominent in last couple
years
• Best to use non-propriety code Proprietary QR Codes
• Fairly easy to set up and use
32. QR Codes
• 2D barcode with built-in
instructions for device
• Scanned by camera on mobile
device
• More prominent in last couple
years
• Best to use non-propriety code Proprietary QR Codes
• Fairly easy to set up and use
• Ensure you manage them and
the information.
36. QR Codes
• Virtual tour of a specific home
• Direct link to your website
37. QR Codes
• Virtual tour of a specific home
• Direct link to your website
• Display your current listings
38. QR Codes
• Virtual tour of a specific home
• Direct link to your website
• Display your current listings
• Direct email for follow up info-
reply with attachment
39. QR Codes
• Virtual tour of a specific home
• Direct link to your website
• Display your current listings
• Direct email for follow up info-
reply with attachment
• Direct phone call to you
40. QR Codes
• Virtual tour of a specific home
• Direct link to your website
• Display your current listings
• Direct email for follow up info-
reply with attachment
• Direct phone call to you
• Info page with other listings in
the area and phone number to
call
44. Mobile Websites
• Better experience than trying
to navigate site optimized for
large monitor
• Allow you to measure where
people are navigating to
45. Mobile Websites
• Better experience than trying
to navigate site optimized for
large monitor
• Allow you to measure where
people are navigating to
• Requires some assistance to
set up, but make sure that
back end is tied into the
program for easy updating.
46. Mobile Websites
• Better experience than trying
to navigate site optimized for
large monitor
• Allow you to measure where
people are navigating to
• Requires some assistance to
set up, but make sure that
back end is tied into the
program for easy updating.
• Follow mobile site standards:
W3C and dotMobi
50. Mobile Apps
• Over 80% of mobile apps are downloaded
and only use once
• Asks people to do work just to get info
51. Mobile Apps
• Over 80% of mobile apps are downloaded
and only use once
• Asks people to do work just to get info
• You get limited info from them unless
people are really engaged
52. Mobile Apps
• Over 80% of mobile apps are downloaded
and only use once
• Asks people to do work just to get info
• You get limited info from them unless
people are really engaged
• Little opportunity for follow up
53. Mobile Apps
• Over 80% of mobile apps are downloaded
and only use once
• Asks people to do work just to get info
• You get limited info from them unless
people are really engaged
• Little opportunity for follow up
• Platform dependent- iOS, Android,
Blackberry, Windows, Symbian
54. Mobile Apps
• Over 80% of mobile apps are downloaded
and only use once
• Asks people to do work just to get info
• You get limited info from them unless
people are really engaged
• Little opportunity for follow up
• Platform dependent- iOS, Android,
Blackberry, Windows, Symbian
• Note- Android has dominant platform due
to multiple devices using it, iOS next and
BB (declining).
55. Mobile Apps
• Over 80% of mobile apps are downloaded
and only use once
• Asks people to do work just to get info
• You get limited info from them unless
people are really engaged
• Little opportunity for follow up
• Platform dependent- iOS, Android,
Blackberry, Windows, Symbian
• Note- Android has dominant platform due
to multiple devices using it, iOS next and
BB (declining).
• CREA app has no Android version?
(Windows 7 with less than 8% of
marketshare)
59. Put “Your Brand in their Hand”
• Platform independent
• Privacy protected
60. Put “Your Brand in their Hand”
• Platform independent
• Privacy protected
• Bluetooth/WiFi system allows
for ease of info transfer
61. Put “Your Brand in their Hand”
• Platform independent
• Privacy protected
• Bluetooth/WiFi system allows
for ease of info transfer
• Provides access to 99% of
mobile devices
62. Put “Your Brand in their Hand”
• Platform independent
• Privacy protected
• Bluetooth/WiFi system allows
for ease of info transfer
• Provides access to 99% of
mobile devices
• Data gathering at all times
(private)
63.
64.
65. • Allows for complete
engagement online or offline
66. • Allows for complete
engagement online or offline
• Measure success of open
houses
67. • Allows for complete
engagement online or offline
• Measure success of open
houses
• Allows you to get more
listings-people want to use
you to sell their home
68. • Allows for complete
engagement online or offline
• Measure success of open
houses
• Allows you to get more
listings-people want to use
you to sell their home
• Allows for sharing of listings
from friends/relatives
73. Kiosks
• Open Houses
• Give people opportunity to view
extra features on their own
• Ensure every person coming
through gets info they want
74. Kiosks
• Open Houses
• Give people opportunity to view
extra features on their own
• Ensure every person coming
through gets info they want
• Allow download of home info and
listing agent contact info direct
to mobile device from kiosk
75. Kiosks
• Open Houses
• Give people opportunity to view
extra features on their own
• Ensure every person coming
through gets info they want
• Allow download of home info and
listing agent contact info direct
to mobile device from kiosk
• Easy to use interface allows for
visitors to enter information for
follow up
79. SMS
• Short Message System
• Need to have cell number
• Some programs available for
rich media
80. SMS
• Short Message System
• Need to have cell number
• Some programs available for
rich media
• Uses data plan of end user
81. SMS
• Short Message System
• Need to have cell number
• Some programs available for
rich media
• Uses data plan of end user
• Can be easy for people to
ignore
82. SMS
• Short Message System
• Need to have cell number
• Some programs available for
rich media
• Uses data plan of end user
• Can be easy for people to
ignore
• Could be perceived as
intrusive and interruptive
85. The Great Transition
• Don’t be on the bleeding edge
• Understand the demographics
that you serve
86. The Great Transition
• Don’t be on the bleeding edge
• Understand the demographics
that you serve
• Great Customer Experiences
are created when you use the
Steve Jobs model of the end
user ruling.
87. The Great Transition
• Don’t be on the bleeding edge
• Understand the demographics
that you serve
• Great Customer Experiences
are created when you use the
Steve Jobs model of the end
user ruling.
• Choose one method and do it
really well.
91. Conclusion
• Make the commitment to
mobile
• Demographic that is growing
up using mobile will expect no
less
92. Conclusion
• Make the commitment to
mobile
• Demographic that is growing
up using mobile will expect no
less
• You are losing listings and
sales if you are not
there....now, or soon.
93. Conclusion
• Make the commitment to
mobile
• Demographic that is growing
up using mobile will expect no
less
• You are losing listings and
sales if you are not
there....now, or soon.
More listings....More $$$$$
94. Thank you!
Glenn Tinley
ph: 298-6430
em: glenn@studiomediagroup.com or glenn@mexia.ca
web: studiomediagroup.com or mexia.ca
twitter: glenn_tinley or mexiamobile
LinkedIn: Glenn Tinley