Poor communication between physicians and patients leads to adverse health outcomes for patients and financial impacts for insurers, physicians, and hospitals. Astute Doctor delivers interpersonal skills training for physicians to improve patient-physician interactions. Their online courses teach techniques to build relationships with patients, understand their concerns, and maximize patient understanding and recall to ultimately improve health outcomes, patient satisfaction, and reduce healthcare costs and malpractice risk. Over 4,000 physicians have participated in Astute Doctor's training with most agreeing it will help them improve communication and apply strategies with more than 20 patients per month.

1. IMPROVING THE QUALITY OF!
PHYSICIAN-PATIENT INTERACTIONS!

2. The communication disconnect
between physician and patient
results in poor health outcomes

3. 70% serious
adverse outcomes
50%
medication
non-adherence
55%
concerns
not identified
60% instructions
not understood
Sources: WHO, 2013; Joint Commission, 2009;
Starfield, 1981; Stewart, 1979.
COMMUNICATION
DISCONNECT

4. MALPRACTICE
INSURER
PHYSICIAN GROUP
HOSPITAL
This disconnect affects performance
and profitability at all levels

5. Astute Doctor delivers interpersonal
skills training for physicians
Engaging course content!
Intuitive technology platform!
Better health outcomes for patients
Proven techniques for increasing
patient satisfaction levels
Efficient delivery of care, lower use of
healthcare resources
Reduced risk of malpractice litigation

6. Interpersonal skills training delivers
a measurable benefit to patients…
Training!
begins!
Training!
begins!
Training!
begins!
Source: Mission Health, 2013

7. …and helps hospitals and physician
groups improve performance.
IMPROVE
PATIENT
SATISFACTION
REDUCE
COST OF
CARE DELIVERY
REDUCE
MALPRACTICE
RISK
DELIVER
QUALITY
PATIENT CARE

8. Online courses provide techniques to
improve every patient encounter
Building Strong!
Patient Relationships!
Eliciting Patient
Concerns!
Patient-Centered
Information Gathering!
Maximizing Patient
Understanding!
and Recall!
Motivating!
Patients!
Setting Mutually!
Agreed Goals!
Managing Difficult!
Patients!
Cross Cultural
Communication!
Astute Doctor courses are CME accredited through our ‘Joint Sponsor’
agreement with Cleveland Clinic Foundation for Continuing Education!

9. Patient-centered
communication
✔
Empathic care
for patients
✔
Patient
health outcomes
✔
Each course has been built on
3 important educational themes

10. Practical techniques,
immediately useful
• We go beyond a list of WHAT
doctors need to do
• We focus on HOW doctors can
actually use interpersonal skills
with patients

11. Engaging, interactive experience
facilitates deep learning
Narrated audiovisual experience
Interactive learning formats
User-friendly navigation and reporting
Case studies and examples

12. Immersive ‘blended’ learning format
drives behavior change
Online training platform!
Live webinars!
Small group workshops!
Interactive lectures!

13. Over 4,000 physician participants –
positive feedback
96%
of physicians say they are likely
to use techniques from courses
Source: Astute Doctor User Survey October 2014
of physicians believe Astute Doctor
content will improve communication
of physicians will use course strategies
in more than 20 patients per month
91%
91%

14. We encourage you to take a look at
our online courseware…
Demo chapters
http://www.astutedoctor.com/demonstration-chapter/
http://www.astutedoctor.com/demo-motivating-patients/
Course samples - video clips
http://vimeopro.com/astutedoctor/sample-clips

15. For further information, please contact
!
!
!
!
Astute Doctor Education, Inc, 30262 Crown Valley Pkwy, Suite B395, Laguna Niguel, CA 92677 www.astutedoctor.com
SUE LARSEN, Chief Operating Officer
suelarsen@astutedoctor.com
+1 (646) 783 1000
GRANT SIMIC, Chief Executive Officer
grantsimic@astutedoctor.com
+1 (949) 295 1484