LIFEbytes OnlineTM is a search tool that allows users to search verbatim transcripts of qualitative market research like focus groups and interviews to find relevant video clips. It indexes all text such as transcripts, field notes, and reports to allow for full-text searching. Search results provide a list of related video clips that can be viewed directly or downloaded. This helps organizations fully understand the voice of the customer by allowing them to find insights not specifically asked about in the original research.