Go2Market is one of the fastest growing cloud telephony service provider, operates in the space of unified communications in India. We’re powering every size of business with our business communication channels.

1. Go2Market
Case study for E-commerce
platform

2. About Go2Market
Go2Market’s objective is to help
organizations manage their
communication requirements
through cloud based unified
communication solutions,
thereby eliminating the need to
invest in any hardware or
maintenance.
Go2Market is one of the fastest
growing cloud telephony
service provider, operates in the
space of unified communications
in India. We’re powering every
size of business with our
business communication
channels. We are trusted by
over 10000 clients across India.
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3. Case Study
E-commerce platform
Solution provided : Automated outbound calling
service
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4. E-commerce’s growth story in India has
been phenomenal. The e-commerce market
was worth $14 billion in 2012. It is expected
to grow
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5. About Client
One of the biggest E-commerce and a daily deals platform that
started in 2010 that later expanded to become one of the largest
online marketplaces in India. With millions of users
and more than 3,00,000 sellers, over 3 crore products across 800+
diverse categories from over 1,25,000 regional, national, and
international brands and retailers, and delivering to 6000+ cities
and towns in India.
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6. The Challenge
The biggest reason for the success of Indian ecommerce is the
confidence built by cash on delivery. Relying on cash on delivery,
Indian customers have been encouraged to make a shift from
traditional shopping to online shopping.
On the other hand COD (cash on delivery) is also one of the main
reasons of operational loss due to cancellations and bogus orders.
The company was looking for a solution to ensure that your COD
orders are legitimate.
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7. The Solution
Go2Market provided automated outbound calling service and
cloud ivr solution to the company.
Automated dialer system also known as OBD service, calls to a list
of contact numbers. No manual dialing. You have the complete
control over automated dialing.
Hosted Interactive Voice Response (IVR) solution allows to build a
personalized call flow according to your needs. With hosted IVR
solution, call management becomes intelligent through smart call
tracking, routing and recording capability.
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8. Go2market deployed Text-To-Speech and
Voice Broadcasting (OBD). When a COD
order is placed than our system dials voice
call to the customer to confirm the order.
Voice call asks customer to press “1” to
confirm the COD order. And order will be
confirmed only when customers press the
key “1”. Interactive OBD voice broadcast
service is cost effective, powerful, easy to use
and intelligent technology.
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9. “The Result: More than 70
percent of reduction in
bogus COD orders
Complete web-based
system.
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10. 10
Thanks!
Any questions?
You can find us at:
◦ www.go2market.in
◦ info@go2market.in
◦ 1800 3139 140 (TollFree)

11. Labels
Go2market, cloud ivr solutions, ivr service
providers in india, automated outbound
calling service, obd service, cloud telephony
service
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