Hydro Ottawa is a utility company that services over 332,000 customers. They implemented the LoginRadius customer identity platform to modernize their digital customer experience and enable new interactive channels like a mobile app and voice services on Google Home and Alexa. This centralized customer data and single sign-on capabilities, allowing customers to easily access their account information and track electricity usage. It also supported developing new features faster and gave insights into customer behavior.
4. Secure infrastructure with centralized customer data to build on
By implementing the LoginRadius customer identity solution, Hydro Ottawa offers
their customers a secure, streamlined login and registration system. Single sign-on
(SSO) capabilities removed the previous accessibility barriers.
With SSO, customers can move seamlessly through different Hydro Ottawa web
applications without needing to sign up or log in again. Customers can easily access
their accounts online to see their electricity usage and billing activities.
Hydro Ottawa took advantage of centralized customer profiles and unified customer
data in LoginRadius to get a better understanding of their customers’ online behavior.
These insights will have a big influence on direction as they move forward with their
product innovation strategy.
Award-winning mobile application
Having improved the login experience, the team moved on to develop new interactive
channels. By leveraging the identity solution and digital infrastructure already in place,
Hydro Ottawa was able to release an award-winning mobile application. It’s the first
app in North America that lets customers track their household’s electricity usage and
costs, access their billing information, and find out about current power outages using
a single tool.
Results