is a technology consultancy made up of 180 engineers and designers who embody the values of curiosity, empathy and drive in shaping the future with our clients. In our 20 year history, we have worked on over 3,000 projects with 40+ clients, including 5 Fortune 500 companies and some of the largest conglomerates in Latin America.

1. CORPORATE
PRESENTATION
APRIL 2019
Imagination Made Tangible

2. is a technology consultancy made up of
180 engineers and designers who embody the values of curiosity, empathy and
drive in shaping the future with our clients.
In our 20 year history, we have worked on over 3,000 projects with 40+ clients,
including 5 Fortune 500 companies and some of the largest conglomerates in
Latin America.
“CHILE-CON VALLEY”
• 1st in Latin America for innovation
(Global Innovation Index)
• 5th globally in university enrollment
(89% of high school students attend university)
• th globally in Total Early Stage Entrepreneurship
Activity.’ World Bank
A TRUSTED TECHNOLOGY
PARTNER FROM CHILE

3. Design
DevOpsIntegration
Salesforce
Mobile & Web
AI & Automation
• Service design (CX)
• Product design
• Lean UX
• Requirements-based UI/UX
• Continuous integration
• Continuous delivery
• API
• Web services
• Middleware
• SOA
• Microservices
• Salesforce administrator
• Salesforce development
• Native app development
• Front end development
• Back-end development
• Kiosks
• Chatbots and AI
• Robotic Process
Automation
OUR
EXPERTISE

4. THREE WAYS
TO COLLABORATE
STAFF AUGMENTATION SOLUTION DELIVERY ADVISORY
Enhance your in-house development team
with an individual team member, with the
flexibility to scale up to multiple scrum
teams.
Tell us what you’re looking for, and count
on us to deliver the solution. We can help
you flush out your concept or implement a
specific set of requirements.
Let our experts guide your team on
improving customer experience and digital
transformation

5. Discovery Design Build Maintain
We validate your idea
and hone your value
proposition, so you can
confidently invest in
building a product.
Our UX/UI designers
integrate user insights to
ensure we build validated
products that provide
unparalleled experiences.
We write high quality code
that meet and exceed
industry standards for
security and performance.
Keep our engineers on
staff to handle evolving
requirements, correct bugs.
and provide continuous
support.
FROM VISION
TO PRODUCT

6. OUR
METHODS
Agile Development
Lean UX
Design Sprint
Design Thinking
Need a partner that can adapt daily to your everchanging
business? We live and breathe agile as a company, whether
in building products, or running our business day to day.
Want customers to love interacting with you? Design is
about creating something both useful and usable, which
means involving users every step of the way.
Need to quickly solve a problem, or validate a hypothesis?
Run a design sprint to gain confidence in moving your idea
forward.
Want to innovate and challenge the status quo? We apply
the best design thinking practices from leading thinkers in
IDEO and Stanford d.School.

7. WE HELP YOU
ADAPT TO A
CHANGING
WORLD
Simple and intuitive
Fast and secure
Intelligent and personalized
Make sure your customers aren’t engaging
with you while thinking, “why isn’t this as easy as
calling an Uber?”
Optimize your product’s performance so your
customers don’t open up ten other tabs while
waiting for the page to load.
Deliver experiences that’s personalized to your
customers’ needs, so they will continue to invest
in their relationship with you.

8. HOW CLIENTS DESCRIBE
US IN ONE WORD
PAOLA - Director of AI
Falabella Retail
EMPATHY
MARIA - Associate Director
Zurich
COMPANION
GONZALO - Senior Manager
Scotiabank
PARTNERS

9. PUTTING YOU
AT THE CENTER
A CLIENT-CENTERED MODEL
You have access to a project manager who’s
accountable for the delivering on project
requirements, a Client Success Manager who
listens to your feedback and ensures your
success, and an agile coach to guide your
team on agile methodologies.
SCRUM MASTERAGILE COACHCLIENT SUCCESS

10. OUR TEAM
MAKE IT. OWN IT.
Our Makers are at the heart of our success.
We hire and retain the best designers and
engineers who are passionate about using
technology to solve challenging problems.
Hire & Promote Based on Values
Training & Certifications
Not Only Our Job, But Our Passion
We make every hiring and career advancement
decision based on the Maker’s alignment with our
core values: curiosity, empathy, and drive.
We incentivize learning and provide our
makers with everything they need to take their
career to the next level. We collectively have
over 50 certifications from Google, DOERS,
IBM, Oracle, SAP, and many more.
Our Makers actively participate in the tech
community, compete in hackathons, and share
their experience in weekly lunch and learns.

11. The first fully-digital way to shop for life insurance in Chile
ACCELERATING
INSURANCE
#DESIGN #UX/UI #INVISION #HTML5 #CSS3
Disrupt The Status Quo
Design thinking to design doing
Days To Minutes
Today, finding the right life insurance in Chile requires
several in-person meetings over many days. To disrupt this
century-old model, Zurich asked Imagemaker to design
Chile’s first-ever fully digital insurance application process.
Following a design thinking approach, we mapped the
customer journey and uncovered user needs through focus
groups, workshops, and site visits. We then designed the
UX/UI of the new product in iterative cycles, with constant
input from users and clients.
We delivered a working prototype of the final design,
which was validated with customers and bank employees.
After implementation, it will allow customers to shop for life
insurance in minutes, and allow Zurich to become major
player in the life insurance market in Chile.

12. Tripling conversion on auto insurance comparison site
TURNING LEADS
INTO SALES
#UX/UI #ORACLEDATABASE #JSF #HTML5 #WEBSPHERE
Sell More Insurance Online
Rebuild AutoCompara From Scratch
3X The Conversion Rate
Santander’s AutoCompara, a website for comparing auto
insurance, had a low conversion rate due to frequent
crashes and a poor user experience. To lift online auto
insurance sales, Santander approached Imagemaker to
redesign and rebuild AutoCompara.
A team of software engineers, a designer, an architect
worked closely with insurance experts and clients to design
and build the new AutoCompara. The redesign eliminated
crashes and drastically improved the user experience.
When AutoCompara relaunched, the conversion rate tripled
and online sales became a significant revenue stream for
Santander.

13. The biggest enterprise banking portal in Chile
A NEW STANDARD
FOR BANKING
#UX/UI #FULLSTACK #INTEGRATION #MICROSERVICES #WEBSPHERE #PIVOTOLCLOUDFOUNDRY
Migrate customers and minimize churn
Assemble 80% Of The Project Team
Set A New Standard For Banking
When Scotiabank acquired BBVA Chile, it had to integrate
both banks’ IT infrastructure and migrate millions of
customer accounts into Scotiabank. To prevent customer
churn during the migration, Scotiabank need to build a
world-class banking portal.
Imagemaker assembled a team of architects, engineers
and designers for this project. 16 Makers worked closely
with 4 Scotiabank team members from end to end, starting
with customer discovery, then moving through design,
development, and data migration.
The collaboration between Imagemaker and Scotiabank led
to the biggest enterprise banking portal in Chile. It can be
accessed on the cloud and in the Bank’s local installation. In
addition, the team built a reusable component library that
can be used by Scotiabank teams worldwide.

14. Same Time ZoneA True Partner High Touch Service Proven Track Record Chilean Talent Pool
Being in the same time
zone as America, we can
collaborate seamlessly
with your team using agile
methodology.
We care about solving
problems, not headcounts.
We don’t just deliver. Work
with us as if we are sitting
right next to you.
Our Client Success
Manager understands to
your needs and concerns,
and ensures the work is
done to your expectations.
Global clients like
Scotiabank have worked
with us year over year,
valuing our long term
commitment and quality.
Chile’s reputable talent
pool and competitive
pricing is our edge, that’s
why Google built a data
center here.
WHY CLIENTS
CHOOSE US

15. LET’S MAKE SOMETHING
GREAT TOGETHER
New York
george@imagemaker.co
+1.424.392.2143
134 N 4th St, Brooklyn, NY
New York, USA
Santiago
francisco.schmidt@imagemaker.cl
+56.2.2655.2500
La Concepción, 141 6a piso
Santiago, Chile
www.imagemaker.co