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September 13, 2010 Learning Lessons from the Globalization of an Indian IT Leader
-   -
 
 
 
 
Tata Businesses  India’s  Largest  Conglomerate 100  Operating Companies in  7  Business Sectors Steel Comoposites Materials Automobiles Air conditioning Engineering Services Engineering products and services Software Telecommunications Information technology and communications Hotels Realty  Financial Services
Tata Businesses  -   - India’s  Largest  Conglomerate 100  Operating Companies in  7  Business Sectors Soda Ash Fertilizers Tata Chemicals Power Gas Alternate energies Tata Energy Watches Jewelry Retail Consumer  products
TCS differentiating elements Wide range of offers It has the right set of capacities to seize  proper opportunities in the right time Global Network Delivery Model  TM   Our unique business model to constantly provide high quality deliveries and profitable services anywhere, anytime Solution Accelerators Product, tools, and methodologies aimed to facilitate the implementation of our clients' solutions in less time and with higher quality  TCS Innovation Labs and Co-Innovation Network  Our innovation engine to help our clients to reach and maintain a competitive advantage
Global IT Services -   - Source: Gartner Data Quest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Global Outsourcing Services  -   - *Source - Nasscom Strategic Review 2009 *Source - McKinsey NASSCOM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Globalization Strategies -   - Globalization Strategies Adapting Adjusting to differences Overcoming   Size/Power Consolidation Exploiting Differences   Food Services, Small Cars
Globalization -   - Anytime Global Development Time zone differences Architectural Research Software Legal Automotive Engineering Anything
Anything -   -
Globalization -   - Anytime Anything Anyplace Global Development Time zone differences Architectural Research Software Legal Automotive Engineering Arbitrage,  Close to Customer
Anyplace -   -
Globalization -   - Anyone Anytime Anything Anyplace Indians, Mexicans, Chileans, Hungarians Global Development Time zone differences Architectural Research Software Legal Automotive Engineering Arbitrage,  Close to Customer
Anyone -   -
Globalization -   - Globalization Financial Sourcing Skills Knowledge
 
Globalization Drivers -   - Global Delivery Arbitrage Additional skills Emerging markets Access to markets Close to customers Other Globals moving to India
Cultural Aspects -   - English gaining the race Negotiations very different China and India role/others Nationalism Work culture Outsourcing Strong code of Ethics
E-Business  (new tools) Changing Direction 1990 2000 2020 Basic  Technologies Migration Cost  Reduction Industry  specific Transformation Strategic
Increased Scope of Services  -   - Application Management Products Platforms BPO Infrastructure Management Engineering Services Global Consulting
Customer Culture -   - Customer Culture Buy Technology Buy Value Buy Resources Buy a  Solution Buy  Relationship
-   - Impact on Size The Bigger the  Customer The Bigger the  Provider The Bigger  the  Project Size
TCS Global 142 Offices in 42 countries 105 Solution Centers in 20 countries N. America 18 IberoAmerica APAC India Europe UK & Ireland MEA 3 12 10 7 3 54 80 11 1 22 2 18 6 Sales Office Solution Centers As on 31 st  March 2010
Green Please! -   - Green Please! Energy Travel Life Style
TCS Global Transition -   - Transaction ___________O________________ Partner 2010 18,000 Associates Private India 100%  India 90% Public 165,000 Associates 2002
September 13, 2010 Thank you
TCS Corporate Facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TCS Revenues in USD Millions * All Figures as of March 31 * Excluding Subsidiaries, 160,429 Associates inclusive of subsidiaries As on 31 st  March 2010
Benefits for our global clients / GNDM 20 US Onsite Europe Onsite India Offshore Latin America Offshore and Nearshore ,[object Object],[object Object],[object Object],[object Object],[object Object],Latin America is more than just a market for IT services, but also a strategic base to service our clients in the United States and Europe, as well as to render onsite consultancy services. Latin America as an offshore, nearshore, and onsite location
TCS Industry Expertise Unmatched Breadth and Depth of Industry Knowledge Banking/ Financial  Services Insurance Energy, Resources &  Utilities Government Life Sciences  & Healthcare Manufacturing Retail &  Consumer Goods Telecom, Media  & Information Services High  Technology Travel, Transportation  & Hospitality
TCS Global Network Delivery Model GNDM TM -   - ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Role of Technology -   - Role of Technology Enable People/ processes Still keep it simple! Tomorrow is here today Next year cheaper Emerging markets gaining!
TCS Results Q1 FY 11    Year on Year -   - +14% +22.6% 165,000 4.5% of  Revenue Source - TCS Internal Global Revenue EBITDA STAFF LATAM
-   - *Source NASSCOM *Gartner Data Quest *Source Gartner Database 2008 Highly fragmented India - 7 vendors account for 48% of Exports
CRS -   - Corporate Social Responsibility CSR vs profits Internal  vs  External
Latin America and India -   - Partners and competitors De risking India Cultural Advantages when leaning towards processes  Global development Multilatinas expanding
Tata Group Founder ,[object Object]
Tata Businesses  India’s  Largest  Conglomerate 100  Operating Companies in  7  Business Sectors Some Recent International M&A Activity: One of Asia’s largest hotel companies expands into U.S. Taj Hotels  Boston Ritz  Carlton Largest provider of submarine cable bandwidth 2 nd  largest global branded tea  operation Tata Tea Tetley / Good Earth Vitamin Water  Company significantly broadens product line and global footprint Tata Motors Jaguar/ Land Rover  VSNL Tyco Global  Networks/ Teleglobe
Tata Businesses  -   - Combined company now 6th largest  steel producer in  the world Tata Steel  Corus Steel The Tata group is one of the largest producers of soda ash in the world Tata Chemicals The Tata group is a significant player in power generation and is also involved in oil and gas Tata Power India’s  Largest  Conglomerate 100  Operating Companies in  7  Business Sectors Some Recent International M&A Activity:

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TCS Global Leader

  • 1. September 13, 2010 Learning Lessons from the Globalization of an Indian IT Leader
  • 2. - -
  • 3.  
  • 4.  
  • 5.  
  • 6.  
  • 7. Tata Businesses India’s Largest Conglomerate 100 Operating Companies in 7 Business Sectors Steel Comoposites Materials Automobiles Air conditioning Engineering Services Engineering products and services Software Telecommunications Information technology and communications Hotels Realty Financial Services
  • 8. Tata Businesses - - India’s Largest Conglomerate 100 Operating Companies in 7 Business Sectors Soda Ash Fertilizers Tata Chemicals Power Gas Alternate energies Tata Energy Watches Jewelry Retail Consumer products
  • 9. TCS differentiating elements Wide range of offers It has the right set of capacities to seize proper opportunities in the right time Global Network Delivery Model TM Our unique business model to constantly provide high quality deliveries and profitable services anywhere, anytime Solution Accelerators Product, tools, and methodologies aimed to facilitate the implementation of our clients' solutions in less time and with higher quality TCS Innovation Labs and Co-Innovation Network Our innovation engine to help our clients to reach and maintain a competitive advantage
  • 10.
  • 11.
  • 12. Globalization Strategies - - Globalization Strategies Adapting Adjusting to differences Overcoming Size/Power Consolidation Exploiting Differences Food Services, Small Cars
  • 13. Globalization - - Anytime Global Development Time zone differences Architectural Research Software Legal Automotive Engineering Anything
  • 15. Globalization - - Anytime Anything Anyplace Global Development Time zone differences Architectural Research Software Legal Automotive Engineering Arbitrage, Close to Customer
  • 17. Globalization - - Anyone Anytime Anything Anyplace Indians, Mexicans, Chileans, Hungarians Global Development Time zone differences Architectural Research Software Legal Automotive Engineering Arbitrage, Close to Customer
  • 18. Anyone - -
  • 19. Globalization - - Globalization Financial Sourcing Skills Knowledge
  • 20.  
  • 21. Globalization Drivers - - Global Delivery Arbitrage Additional skills Emerging markets Access to markets Close to customers Other Globals moving to India
  • 22. Cultural Aspects - - English gaining the race Negotiations very different China and India role/others Nationalism Work culture Outsourcing Strong code of Ethics
  • 23. E-Business (new tools) Changing Direction 1990 2000 2020 Basic Technologies Migration Cost Reduction Industry specific Transformation Strategic
  • 24. Increased Scope of Services - - Application Management Products Platforms BPO Infrastructure Management Engineering Services Global Consulting
  • 25. Customer Culture - - Customer Culture Buy Technology Buy Value Buy Resources Buy a Solution Buy Relationship
  • 26. - - Impact on Size The Bigger the Customer The Bigger the Provider The Bigger the Project Size
  • 27. TCS Global 142 Offices in 42 countries 105 Solution Centers in 20 countries N. America 18 IberoAmerica APAC India Europe UK & Ireland MEA 3 12 10 7 3 54 80 11 1 22 2 18 6 Sales Office Solution Centers As on 31 st March 2010
  • 28. Green Please! - - Green Please! Energy Travel Life Style
  • 29. TCS Global Transition - - Transaction ___________O________________ Partner 2010 18,000 Associates Private India 100% India 90% Public 165,000 Associates 2002
  • 30. September 13, 2010 Thank you
  • 31.
  • 32.
  • 33. TCS Industry Expertise Unmatched Breadth and Depth of Industry Knowledge Banking/ Financial Services Insurance Energy, Resources & Utilities Government Life Sciences & Healthcare Manufacturing Retail & Consumer Goods Telecom, Media & Information Services High Technology Travel, Transportation & Hospitality
  • 34.
  • 35. Role of Technology - - Role of Technology Enable People/ processes Still keep it simple! Tomorrow is here today Next year cheaper Emerging markets gaining!
  • 36. TCS Results Q1 FY 11 Year on Year - - +14% +22.6% 165,000 4.5% of Revenue Source - TCS Internal Global Revenue EBITDA STAFF LATAM
  • 37. - - *Source NASSCOM *Gartner Data Quest *Source Gartner Database 2008 Highly fragmented India - 7 vendors account for 48% of Exports
  • 38. CRS - - Corporate Social Responsibility CSR vs profits Internal vs External
  • 39. Latin America and India - - Partners and competitors De risking India Cultural Advantages when leaning towards processes Global development Multilatinas expanding
  • 40.
  • 41. Tata Businesses India’s Largest Conglomerate 100 Operating Companies in 7 Business Sectors Some Recent International M&A Activity: One of Asia’s largest hotel companies expands into U.S. Taj Hotels Boston Ritz Carlton Largest provider of submarine cable bandwidth 2 nd largest global branded tea operation Tata Tea Tetley / Good Earth Vitamin Water Company significantly broadens product line and global footprint Tata Motors Jaguar/ Land Rover VSNL Tyco Global Networks/ Teleglobe
  • 42. Tata Businesses - - Combined company now 6th largest steel producer in the world Tata Steel Corus Steel The Tata group is one of the largest producers of soda ash in the world Tata Chemicals The Tata group is a significant player in power generation and is also involved in oil and gas Tata Power India’s Largest Conglomerate 100 Operating Companies in 7 Business Sectors Some Recent International M&A Activity:

Editor's Notes

  1. These are some recent acquisitions by various companies within the Tata Group, showing the rapid growth of the conglomerate.
  2. 4 TCS renders services to important fast-growing companies that share a set of common objectives: Increase profitability and efficiency with less effort Respond quickly and efficiently to the changing demands of the market, thus improving the flexibility of the organization Promote IT not only as a business utility, but also as a strategic motivation to competitive advantage TCS success and reputation have their foundations on a guaranteed level of certainty in the results for our clients' objectives. 1.) Wide range of offers 2.) Global Network Delivery Model 3.) Solution Accelerators 4.) Innovation Labs and Co-Innovation Networks
  3. When we commenced operations in 1968, we pioneered the global solution model for IT services. We’re part of the Tata group - a very well respected brand in India. Today, with over 123k employees working in 42 countries, and a comprehensive range of services across diverse industries, we are one of the world's leading information technology companies.
  4. 20
  5. While the value of information technology as an efficiency enhancing business tool remains constant, its application requires a thorough understanding of specific industries & business processes. We provide services & solutions to customers across these industries.
  6. These are some recent acquisitions by various companies within the Tata Group, showing the rapid growth of the conglomerate.