ALSO THESE TWO QUESTIONS TO ANSWER SEPARATELY1. In addit.docx

ALSO THESE TWO QUESTIONS TO ANSWER SEPARATELY
1. In addition to promotions and terminations, there are several
other methods of moving within and outside of a company.
What are three examples of a change in employment status that
could potentially be experienced by an employee?
2. What are five main reasons people generally change jobs?
Explain the reasons in detail.
Unit VIII Short Essay
After completing your reading assignment, go to
http://www.who.int/en and click on the “Countries” tab. Here,
you will find a list of all nations who have accepted the WHO’s
Constitution and have become a member of WHO. Try to choose
three dissimilar nations on that list, and discuss how
international human rights law has improved health care in each
nation since 2002.
Your response should be at least 500 words in length. All
sources used, including the textbook, must be referenced;
paraphrased and quoted material must have accompanying
citations. Any references or citations used should be in APA
style.
Countries
Jamaica
Map
This map is an approximation of actual country borders.
Statistics

Total population (2012)
2,769,000
Gross national income per capita (PPP international $, 2005)
6,660
Life expectancy at birth m/f (years, 2012)
72/77
Probability of dying under five (per 1 000 live births, 2012)
17
Probability of dying between 15 and 60 years m/f (per 1 000
population, 2012)
177/107
Total expenditure on health per capita (Intl $, 2011)
392
Total expenditure on health as % of GDP (2011)
4.9
Latest data available from the Global Health Observatory
Contact information
The PAHO/WHO Representative
Sköld, Ms Margareta
PO Box 384 Kingston 5, Jamaica
Telephone: +1 876 9674626
Facsimile: +1 876 9675189
[email protected]
Country Office web site Regional Office web site
· Country profile
· News and features
Health profile
· Country statistics
· Country health profile
pdf
WHO collaboration
· Country cooperation strategy brief
pdf
· Collaborating centres
Mortality and burden of disease

· Life tables
· Tuberculosis
· Noncommunicable diseases
pdf
Countries
Germany
Map
This map is an approximation of actual country borders.
Statistics
Total population (2012)
82,800,000
Gross national income per capita (PPP international $, 2012)
42,230
Life expectancy at birth m/f (years, 2012)
78/83
Probability of dying under five (per 1 000 live births, 2012)
4
Probability of dying between 15 and 60 years m/f (per 1 000
population, 2012)
94/50
Total expenditure on health per capita (Intl $, 2011)
4,371
Total expenditure on health as % of GDP (2011)
11.1
Latest data available from the Global Health Observatory
Contact information
Regional Office web site
· Country profile
· News and features
Health profile
· Country statistics
· Country profile on regional site
· Country health profile
pdf

WHO collaboration
· Collaborating centres
Mortality and burden of disease
· Life tables
· Tuberculosis
· Noncommunicable diseases
pdf
Type the word you are looking for
A
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
B
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium

Belize
Benin
Bhutan
Bolivia (Plurinational State of)
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
C
Cabo Verde
Cambodia
Cameroon
Canada
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Côte d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
D
Democratic People's Republic of Korea

Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
E
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
F
Fiji
Finland
France
G
Gabon
Gambia
Georgia
Germany
Ghana
G continued
Greece
Grenada
Guatemala

Guinea
Guinea-Bissau
Guyana
H
Haiti
Honduras
Hungary
I
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Israel
Italy
J
Jamaica
Japan
Jordan
K
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan

L
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Lithuania
Luxembourg
M
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia (Federated States of)
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar
N
Namibia
Nauru
Nepal
Netherlands

New Zealand
Nicaragua
Niger
Nigeria
Niue
Norway
O
Oman
P
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
925 North Spurgeon Street, Santa Ana, CA 92701
Text:
Author(s):
Publisher:
S
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www.calcoast.edu
Phone: 714-547-9625 Fax: 714-547-5777
Leadership: Theory, Application, & Skill Development
Fifth Edition, 2013
ISBN-13: 9781111827076
Robert N. Lussier and Christopher F. Achua
Cengage Learning
02/14
BAM 550
Leadership
Message From
the President
Welcome to California Coast University. I hope you will find
this course interesting and useful throughout your career.
This course was designed to meet the unique needs of students
like you who are

both highly motivated and capable of completing a degree
program through
distance learning.
Our faculty and administration have been involved in distance
learning for almost
forty years and understand the characteristics common to
successful
students in this unique educational environment.
This course was prepared by CCU faculty members who are not
only outstanding
educators but who have real world experience. They have
prepared these
guidelines to help you successfully complete your educational
goals and to get the
most from your distance learning experience.
Again, we hope that you will find this course both helpful and
motivating. We send
our best wishes as you work toward the completion of your
program.
Sincerely,
Thomas M. Neal
President
BAM 550 Leadership
All rights reserved. No part of this book may be reproduced or

transmitted
in any form or by any means, electronic or mechanical,
including photocopying,
recording or by any information storage and retrieval system
without written
permission from the publisher, except for the inclusion of brief
quotation
in review.
Copyright © 2013 by California Coast University
All rights reserved. No part of this book may be reproduced or
transmitted
in any form or by any means, electronic or mechanical,
including photocopying,
recording or by any information storage and retrieval system
without written
permission from the publisher, except for the inclusion of brief
quotation
in review.
Copyright © 2014 by California Coast University
Syllabus
vii
BAM 550 Leadership

Course Number BAM 550
Course Title Leadership
Course Description This course focuses on leadership theories
that seek to explain how
traits, behaviors, or situational factors influence leadership
style and
effectiveness. Students will develop the competencies and skills
to
immediately start using these principles in their personal and
professional lives. The course also explores the critical question
of
how well a leader is able to influence followers to achieve
group
objectives—this is what distinguishes effective from ineffective
leaders.
Units of Credit 3 Units of Credit
Course Objectives Upon successful completion of this course,
students will be able to:
• Analyze classical and contemporary leadership theories.
• Examine the importance of managerial leadership skills.
• Differentiate transformational and transactional leadership.
• Evaluate the relationships among negotiation and conflict,
influencing tactics, power, and politics.
• Examine the importance of ethical principles, personal and
company values, and socially responsible leadership practices.
Learning Resources Textbook: Leadership: Theory, Application,

& Skill
5th Edition, 2013
Robert N. Lussier and Christopher F. Achua
Cengage Learning
ISBN-13: 9781111827076
All course examinations are based on the contents of the
textbook
required for this course. To successfully complete the
examinations,
you will need the textbook. You may rent the textbook from the
CCU
rental library or you may purchase the textbook from another
source.
The Study Guide
The study guide was designed to help you further understand the
material in the textbook and master the course content. Each
study
guide chapter corresponds to a chapter in the textbook.
Additional Readings and Online Resources
To help you to further understand this subject material,
additional
readings and online resources related to this course are listed in
this
syllabus.
Syllabus
viii

BAM 550 Leadership
The Library Information and Resources Network, Inc. (LIRN)
LIRN is an online library resource that provides access to
multiple
research databases. CCU doctoral candidates who enrolled in
their
program after February 1, 2010 receive complimentary access to
LIRN.
If you are a current student enrolled in another CCU program
and
wish to request access to LIRN, you may do so for a one-time
fee of
$25. Please contact the CCU library to fill out a request form
and
submit it, with payment, to the university. You will be emailed
a
confidential identification number to use for the remainder of
your
studies at CCU.
Supplementary Materials
Unit Examination Answer Sheets*
Final Examination Scheduling Form
*Master of Education and Doctor of Education students will not
receive unit exam answer sheets. These programs require
written
responses only.
Your Course Grade

Your grades on course examinations are determined by the
percentage
of correct answers. The university uses the following grading
system:
A = 90% – 100% correct
B = 80% – 89% correct
C = 70% – 79% correct
D = 60% – 69% correct
F = 59% and below correct
Your grade in this course will be based on the number of points
you
earn. Grades are based on the percentage of points you earned
out of
a total of 500 points:
Four Unit Examinations
100 points each 400 points total 80% of your grade
Final Examination
100 points 100 points total 20% of your grade
Syllabus
ix
BAM 550 Leadership
Mastering the Course Content
In order to successfully complete this course, we recommend

that
you do the following before beginning:
• Be sure that you have the correct edition of the course
textbook. Check the ISBN number of your textbook
with the
ISBN number listed on the cover page of this study
guide.
• Review the table of contents at the end of this syllabus.
You will only be responsible for the chapters in the
textbook
that are listed in the table of contents.
Each study guide contains several components selected and
developed by the faculty to help you master the content of the
course. Each chapter in the study guide corresponds to a chapter
in
the textbook. Study guides vary depending on the course, but
most
will include:
Learning Objectives
Overviews
Self Tests
Summaries
Key Terms
Critical Analysis Questions (Master and doctoral
students only)
The most efficient way to complete this course is to read the
materials in both the study guide and textbook in the sequence
in
which it appears, generally from beginning to end.
Read the Overviews and Summaries

Before reading a chapter of your textbook, review the
corresponding
learning objectives, overview, key terms and summary sections
in
the study guide. These were prepared to give you an overview
of the
content to be learned.
Review the Self Test
After you have reviewed the study guide summaries, look at the
items
on the self test. As you identify your areas of relative strength
and
weakness, you will become more aware of the material you will
need
to learn in greater depth.
Review the Critical Analysis and/or Case Study Questions
(Master and Doctoral Students Only)
The critical analysis questions are designed to help you gain a
deeper
understanding and appreciation for the course subject matter.
This
section will encourage you to give additional thought to the
topics
discussed in the chapter by presenting vignettes or cases with
real
world relevance.
Syllabus
x

BAM 550 Leadership
Read and Review the Chapter
Once you have the scope and organization of the chapter in
mind,
turn to the corresponding chapter in the textbook and read the
material carefully. Keep the learning objectives, self test,
critical
analysis questions and/or case study questions in mind as you
read.
Highlight important concepts and information in your study
guide and
write notes in the study guide margins as you read. These notes
will
help you study for the unit and final examinations.
Check Your Mastery of Each Chapter
When you feel that you have mastered the concepts presented in
the
chapter, complete the study guide self test, critical analysis
questions and/or case study questions without referring to the
textbook or your notes. Correct your responses using the answer
key
and solutions guide provided in the study guide. Your results
will help
you identify any areas you need to review.
Unit Examinations
Each course contains four unit examinations and a final
examination. Unit examinations usually consist of 25 objective
(multiple choice or true/false) test questions as well as

comprehensive writing assignments selected to reflect the
learning objectives identified in each chapter. For Master of
Education and Doctor of Education students, unit examinations
consist of writing assignments only.
Unit examinations may be found approximately every four to
six
chapters throughout your study guide. Unit examinations are
open-book, do not require a proctor, and are not timed. This
will allow
you to proceed at your own pace.
It is recommended that you check your answers against the
material
in your textbook for accuracy.
Writing Assignments
Each unit examination includes a written component. This
assignment may be in the form of written questions or case
study
problems. The written assignment affords the student an
opportunity
to demonstrate a level of subject mastery beyond the objective
unit
examinations, which reflects his/her ability to analyze,
synthesize,
evaluate and apply his/her knowledge. The writing assignment
materials are found immediately following each unit
examination.
Syllabus
xi

BAM 550 Leadership
Writing Assignment Requirements
• Always include your name, student number, course number,
course title and unit number on each page of your writing
assignment (this is for your protection in case your materials
become separated). Be sure to keep a copy for your records.
• Begin each writing assignment by identifying the question
number you are answering followed by the actual question
itself (in bold type).
• Use a standard essay format for responses to all questions
(i.e., an introduction, middle paragraphs and conclusion).
• All responses must be typed double-spaced, using a
standard font (i.e. Times New Roman) and 12 point type
size for ease of reading and grading.
• All online responses must be submitted as a MS Word
Document file only.
Writing assignments are judged on the quality of the response in
regard to the question. Word count is NOT one of the criteria
that is
used in assigning points to writing assignments. However,
students
who are successful in earning the maximum number of points
tend to
submit writing assignments that fall in the following ranges:
• Undergraduate courses: 350 - 500 words or 1 - 2 pages.
• Graduate courses: 500 - 750 words or 2 - 3 pages.

• Doctoral courses: 750 - 1000 words or 4 - 5 pages.
Plagiarism
All work must be free of any form of plagiarism. Put written
answers
into your own words. Do not simply cut and paste your answers
from
the Internet and do not copy your answers from the textbook.
Plagiarism consists of taking and using the ideas, writings or
inventions of another, without giving credit to that person and
presenting it as one’s own. This is an offense that the university
takes
very serious. An example of a correctly prepared written
response may
be found by visiting the coast connection student portal.
Citation Styles
The majority of your response should be your own original
writing
based on what you have learned from the textbook. However, if
you
choose to use outside materials to answer a writing assignment
question, be sure to provide a reference (or citation) for the
material. The following points are designed to help you
understand
how to provide proper references for your work:
Syllabus
xii

BAM 550 Leadership
• References are listed in two places.
• The first reference is briefly listed within your answer. This
includes identifying information that directs the reader to
your list of references at the end of your writing
assignment.
• The second reference is at the end of your work in the list of
references section.
• All references cited should provide enough identifying
information so that the reader can access the original
material.
For more detailed information on the proper use of citations,
please
refer to the CCU student handbook located on the coast
connection
student portal.
Submitting Your Unit Examinations by Mail
Send your completed unit examination along with any writing
assignments to the following mailing address:
California Coast University
Testing Department
925 N. Spurgeon Street
Santa Ana, CA 92701
Submitting Your Unit Examinations via the Internet
Students may access the online testing features via the coast
connection student portal. Multiple choice unit examinations

may be
completed and submitted online.
After logging in to your online account at
www.calcoastuniv.com,
select the testing link, then click on complete unit exam. It is
recommended that you complete the unit examinations on the
hard
copy answer sheet first, then transfer the answers to the online
answer sheet.
The writing assignments for each unit examination may be
submitted
online as well. After accessing the student portal, choose the
writing
assignment link and then select writing assignment submission.
If
you will be submitting multiple Word documents, please upload
and
submit them one at a time.
Syllabus
xiii
BAM 550 Leadership
Repeating Examinations
After a unit examination
grade has been posted, students have the
option of repeating the
exam to improve their grade*. Each unit
examination may only be

repeated once.
Requests to retake a unit
examination will only be honored if the
final exam has NOT been
sent.
Students may retake one
unit examination per course, free of charge.
The cost for each
additional, repeated exam will be $90. Payment
must be paid in full to the
accounting department prior to repeating
unit exams.
*Master of Education and
Doctoral students are not
eligible to retake unit
exams. If you would like to improve your
grade, you may pay the
current cost of tuition to retake the course.
Final Examination
Scheduling a Final Examination
Final examination requests can be submitted via U.S. mail,
online
through the coast connection student portal or by calling the
testing
department at (714) 547-9625.
A final exam scheduling form is located on the last page of this
study guide. Please fill out all required fields and mail it to the
university.

If you would like to request a final exam online, log in to your
student account at www.calcoastuniv.com and choose the
testing
link, then select final exam scheduling.
Final exams will only be sent if you have completed all four
unit
examinations and submitted all four writing assignments.
Submitting Your Final Examination
Final Examinations can be submitted by mail, fax or online
through
the student portal.
After you have completed your exam, you or your proctor can
fax it to
the grading department at (714) 547-1451 or mail it to the
university. When faxing exams, please do not resize your fax.
Syllabus
xiv
BAM 550 Leadership
For online submissions, once you have logged into the student
portal,
click on the testing tab and then choose either proctored final or
non-
proctored final. If your final exam was sent to your proctor,
then he
or she will have to enter a password that was issued to them on
the

proctor instruction sheet for the course.
Online final exam submissions must be completed in one
session;
you cannot save answers and go back to your exam later. We
recommend that you complete your final exam on paper first,
then
transfer the answers to your online answer sheet.
Proctors
The university requires that all final examinations except
elective
courses be completed under the supervision of a proctor.
A proctor can be anyone EXCEPT an immediate family member,
someone who resides with you or a current/former CCU student.
The purpose of the proctored final examination is to verify that
you
are, in fact, the person who is enrolled in the course of study. It
is
also to verify that you are completing the final examination
without
the aid of any outside assistance.
During the proctored final examination, you may use your
textbook
and any notes you have taken during the completion of your unit
examinations. Your designated proctor will verify your identity
and
that you have completed the final examination without any
outside
assistance.
Receiving Your Examination Grades

After your examinations are scored, a grade report will be
mailed to
you or you may arrange to have your grade e-mailed to you.
You may also check your grades on the coast connection student
portal. Grades are normally posted and available for review
within five
business days.
Most students receive their grades by regular mail within two
weeks
after the university receives their examination.
If you do not receive a grade report within two weeks, please
contact
the testing department and a duplicate grade report will be sent
to
you.
Syllabus
xv
BAM 550 Leadership
Your Overall Grade Point Average (G.P.A.)
In addition to receiving a passing grade for each course, all
students
must maintain a required overall G.P.A. in order to graduate.
Undergraduate students need an overall G.P.A. of 2.0 (C) on a
4.0
scale. Graduate and doctoral students need an overall G.P.A. of
3.0

(B) on a 4.0 scale.
A = 4 grade points
B = 3 grade points
C = 2 grade points
D = 1 grade point
F = 0 grade points
Students who do not meet the overall G.P.A. requirement by the
end
of their program must pay the current cost of tuition to repeat
courses
until they improve their overall G.P.A.
Overall course grades of “F” will be displayed on your degree
plan
and count as 0 units completed. You must pay to retake these
courses.
Doctoral students must repeat any courses in which the overall
course
grade is a “D” or “F”.
Be sure to keep a copy of all work you submit to the university.
Syllabus
xvi
BAM 550 Leadership
If you have any questions about how to proceed through the
course or regarding any California Coast
University policies and procedures, the easiest way to get help

is to e-mail or phone the university.
University office hours are Monday through Friday from 8:30
a.m. to 4:00 p.m., Pacific Standard Time.
California Coast University
925 N. Spurgeon Street, Santa Ana, California 92701
Phone: (714) 547-9625 Fax: (714) 547-5777
Test Answer Sheet Fax Line: (714) 547-1451
Email: [email protected]
Don’t forget: You are not alone! We are here to help you
achieve your dream!
BA
M
55
0
Syllabus
xvii
BAM 550 Leadership
Learning Objectives
The learning objectives for this course are listed below:
Chapter 1: Who Is A Leader And What Skills Do Leaders Need?
1. Analyze the five key elements of leadership.

2. Examine the importance of managerial leadership skills.
3. Compare and contrast the trait and behavioral leadership
theories.
4. Evaluate the interrelationships among the levels of leadership
analysis.
5. Scrutinize the interrelationships between trait and behavioral
leadership theories and
contingency theories.
Chapter 2: Leadership Traits and Ethics
1. Examine the universality of traits of effective leaders.
2. Evaluate why the trait of dominance is so important for
managers to have.
3. Compare and contrast Theory X and Theory Y, the Pygmalion
effect, and self-concept.
4. Analyze how attitudes are used to develop four leadership
styles.
5. Compare the three levels of moral development.
Chapter 3: Leadership Behavior and Motivation
1. Compare and contrast between the University of Michigan
and Ohio State University
leadership models.
2. Examine the three content motivation theories.
3. Analyze the major similarities and differences among the
three process motivation
theories.
4. Evaluate the major differences among content, process, and
reinforcement theories.
Chapter 4: Contingency Leadership Theories
1. Differentiate between behavioral and contingency leadership
theories.

2. Analyze the contingency leadership theory variables.
3. Examine the path-goal leadership model styles and variables.
4. Distinguish the major similarities and differences between
the behavioral and
contingency leadership theories.
5. Compare and contrast four major differences among the four
contingency leadership
models.
Chapter 5: Influencing—Power, Politics, Networking, and
Negotiation
1. Differentiate position power and personal power.
2. Examine how power and politics are related.
3. Analyze how money and politics have a similar use.
4. Evaluate the relationships among negotiation and conflict,
influencing tactics, power,
and politics.
Syllabus
xviii
BAM 550 Leadership
Chapter 6: Communication, Coaching, and Conflict Skills
1. Examine the message-sending and message-receiving process.
2. Analyze two common approaches to getting feedback and
explain why they don’t work.
3. Differentiate criticism and coaching feedback.
4. Consider the steps in initiating conflict resolution model.
Chapter 7: Leader-Member Exchange and Followership

1. Assess the evolution of dyadic theory.
2. Analyze the main focus of team building from a leader–
follower perspective.
3. Evaluate the LMX theory.
4. Examine the ways a leader should delegate.
Chapter 8: Team Leadership and Self-Managed Teams
1. Examine the advantages and disadvantages of working in
teams.
2. Analyze the role that a team leader can play in creating an
effective team.
3. Evaluate the three parts of conducting effective meetings.
4. Differentiate conventional and self-managed teams.
Chapter 9: Charismatic and Transformational Leadership
1. Examine charismatic leadership
2. Differentiate transformational and transactional leadership.
3. Analyze the four behavior dimensions associated with
transformational and charismatic
leader behaviors.
4. Compare the basis of stewardship and servant leadership.
Chapter 10: Leadership of Culture, Ethics, and Diversity
1. Examine the power of culture in the strategy execution
process.
2. Differentiate symbolic and substantive leadership actions for
shaping organizational
culture.
3. Analyze the four types of culture commonly found in
organizations.
4. Evaluate the varying ways organizations can help foster an
ethical work environment.

5. Compose the key factors that can enhance and support a pro-
diversity culture.
Chapter 11: Strategic Leadership and Change Management
1. Analyze the strategic management process.
2. Examine the relationship between corporate goals and
strategies.
3. Scrutinize the change management process using the three-
stage model of change.
4. Evaluate some of the major reasons for resisting change.
Syllabus
xix
BAM 550 Leadership
Chapter 12: Crisis Leadership and the Learning Organization
1. Examine why crisis leadership competence is an important
consideration when hiring
new leaders.
2. Analyze the importance of pre-crisis planning.
3. Compose five or more attributes that can be used to describe
the learning organization.
4. Differentiate the traditional organization from the learning
organization.
5. Examine the role of leadership in creating a learning
organization.
Syllabus

xx
BAM 550 Leadership
Lencioni, Patrick. Overcoming the Five Dysfunctions of a
Team: A Field Guide for Leaders,
Managers, and Facilitators. San Francisco: Jossey-Bass, 2005.
Print.
Pink, Daniel H. Drive: The Surprising Truth about What
Motivates Us. New York, NY: Riverhead,
2009. Print.
Rath, Tom, and Barry Conchie. Strengths Based Leadership:
Great Leaders, Teams, and Why
People Follow. New York: Gallup, 2008. Print.
Suggested Readings
Syllabus
xxi
BAM 550 Leadership
Suggested Online Readings
Forbes Magazine on Leadership
www.forbes.com/leadership
CEO.com – News and Best Practices for Leaders
www.ceo.com

Center for Creative Leadership
www.ccl.org
Online Management Magazine
http://www.strategy-business.com
Table of Contents
xxii
BAM 550 Leadership
Syllabus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . vii - xxi
Unit One
Chapter 1: Who Is a Leader and What Skills Do Leaders Need. .
. . . . . . . 1
Chapter 2: Leadership Traits and Ethics. . . . . . . . . . . . . . . . . .
. . . . . . . 12
Chapter 3: Leadership Behavior and Motivation. . . . . . . . . . . .
. . . . . . . 23
Unit 1 Examination Instructions . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . 34
Unit 1 Examination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . 35
Unit 1 Writing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . 40

Unit Two
Chapter 4: Influencing: Power, Politics, Networking, and
Negotiation. . . . 42
Chapter 5: Contingency Leadership Theories. . . . . . . . . . . . . . .
. . . . . . 54
Chapter 6: Communication, Coaching, and Conflict Skills. . . . .
. . . . . . . 66
. . . . . . . 78
Unit 2 Examination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . 79
. . . . . . . 84
Unit Three
Chapter 7: Leader-Member Relations and Followership. . . . . . .
. . . . . . . 86
Chapter 8: Team Leadership and Self-Managed Teams . . . . . . .
. . . . . . . 97
Chapter 9: Charismatic and Transformational Leadership . . . . .
. . . . . . . 110
. . . . . . . 122
. . . . . . 123

. . . . . . . 128
Unit Four
Chapter 10: Leadership of Culture, Ethics, and Diversity. . . . . .
. . . . . . . 130
Chapter 11: Strategic Leadership and Change Management . . . .
. . . . . . 143
Chapter 12: Crisis Leadership and the Learning Organization. . .
. . . . . . . 155
Table of Contents
xxiii
BAM 550 Leadership
. . . . . . . 167
. . . . . . 168
. . . . . . . 173
Final Examination Instructions . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . 175
Final Exam Scheduling Form . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . 176

Objectives
1
Instructions to Students
BAM 550 Leadership
Chapter One
Who is a Leader and What Skills do Leaders Need?
Learning Objectives
Upon successful completion of this chapter, you should be able
to:
1. Analyze the five key elements of leadership.
2. Examine the importance of managerial leadership skills.
3. Compare and contrast the trait and behavioral leadership
theories.
4. Evaluate the interrelationships among the levels of
leadership analysis.
5. Scrutinize the interrelationships between trait and
behavioral leadership theories and contingency theories.
• Read pages 2 - 31 of your textbook
• Reference: Leadership: Theory,
Application, & Skill Development by

Lussier and Achua, 5th edition, 2013
Overview
2
BAM 550 Leadership
The chapter begins with discussing why leadership is important
and its varying definitions. The
three managerial leadership skills and the ten roles that
managerial leaders perform are then
discussed. The three levels of leadership analysis are explained,
which serves as a framework for
the remaining chapters. Finally, the chapter details the four
major leadership paradigms that have
developed over the years.
Key Terms
3
The key terms listed below are terms with which you should be
familiar.
Write your definition below each item. Check your answers at
the end of this chapter.
BAM 550 Leadership
behavioral leadership theories:
contingency leadership theories:

evidence-based management (EBM):
integrative leadership theories:
interpersonal skills:
Leadership:
leadership paradigm:
Summary
4
BAM 550 Leadership
The success of individual careers and the fate of organizations
are determined by the
effectiveness of leaders’ behavior. Leadership is considered
crucial for success, and some
researchers have argued that it is the most critical ingredient.
Chief executive officers (CEOs)
understand that they can’t run companies on their own; the
secret is to foster a leadership
mentality throughout the organization. Well-publicized
corporate failures have brought home the
critical role that leadership plays in the success or failure of
almost every aspect of the profit
and not-for-profit environment. Leadership is the influencing
process of leaders and followers to
achieve organizational objectives through change.
Leadership is part of a manager’s job. However, there are

managers who are not effective leaders.
There are also nonmanagers who have great influence on
managers and peers. Therefore, the terms
manager and leader are not used interchangeably. The term
manager means a person who has a
formal title and authority. The term leader means a person who
may be either a manager or a non-
manager. A leader always has the ability to influence others; a
manager may not. Thus, a leader is
not necessarily a person who holds some formal position such as
a manager.
A follower is a person who is being influenced by a leader. A
follower can be a manager or a
nonmanager. Good followers are not “yes people” who simply
follow the leader without giving input
that influences the leader. In short, effective leaders influence
followers, and their followers
influence them. The qualities needed for effective leadership are
the same as those needed to be
an effective follower.
Leadership involves influencing followers to bring about change
toward a desired future for the
organization. To be an effective leader and follower you must
be open to change. The people who
advance in organizations are those who are willing to take a risk
and try new things. Effective
leaders and followers enjoy working with people and helping
them succeed. Research, experience,
and common sense all point to a direct relationship between a
company’s financial success and its
commitment to leadership practices that treat people as assets.
Effective leaders are not simply born or made, they are born
with some leadership ability and

develop it. If leaders are born and skills could not be developed,
leading business schools would
not be teaching leadership, you would not be taking this course,
and major corporations would not
spend millions of dollars on leadership training each year.
The three levels of analysis of leadership theory are individual,
group, and organizational. The
individual level of analysis of leadership theory focuses on the
individual leader and the
relationship with individual followers. The individual level can
also be called the dyadic process.
Dyadic theories view leadership as a reciprocal influencing
process between the leader and the
follower. There is an implicit assumption that leadership
effectiveness cannot be understood
without examining how a leader and follower influence each
other over time. The second level of
analysis of leadership theory focuses on the relationship
between the leader and collective group
of followers. This level is also called group process. Group
process theories focus on how a leader
contributes to group effectiveness. The third level of analysis of
leadership theory focuses on the
organization. This level is also called organizational process.
Organizational performance in the
long run depends on effectively adapting to the environment and
acquiring the necessary resources
to survive, and on whether the organization uses an effective
transformation process to produce its
products and services.
Self Test

5
BAM 550 Leadership
Multiple Choice Questions (Circle the correct answer)
1. The key elements of leadership include all of the following
EXCEPT:
a. influence.
b. leaders−followers.
c. change.
d. personality.
2. According to a survey of recruiters, the three most important
attributes that they seek are
__________.
a. communication and interpersonal skills
b. ability to work well in a team.
c. analytical and problem-solving skills
d. All of the above.
3. Most employees are promoted to their first management
position primarily because of their
__________ skills.
a. interpersonal
b. Team-related
c. Decision-making
d. technical
4. Leaders perform the _________ role when they represent the
organization or department in
legal, social, ceremonial, and symbolic activities.

a. figurehead
b. leader
c. liaison
d. negotiator
5. The one of three of Mintzberg’s _________ roles which take
corrective action when
necessary, allocate resources, and negotiate routine and
non-routine transactions is
__________.
a. decisional
b. conceptual
c. informational
d. spokesperson
Self Test
6
BAM 550 Leadership
6. Levels of analysis constitute __________.
a. a useful way of classifying leadership theory
b. the most common approach to problem solving in
organizations
c. Frederick Taylor’s most lasting contribution to management
theory
d. None of the above.
7. The interrelationship among the levels of leadership analysis
is true for all the following
EXCEPT:

a. Individual performance affect group and organizational
performance.
b. Group performance affect organizational performance.
c. Group and organizational performance affect the
performance of the individual.
d. Neither the group nor organizational performance affect
individual performance.
8. Mintzberg’s ten managerial roles is an example of
__________.
a. group level of analysis
b. organizational level of analysis
c. behavioral leadership theory
d. a leadership paradigm
9. Contingency leadership theories attempt to explain the
appropriate leadership style based
on the __________.
a. leader, followers, and situation
b. leader, manager, and subordinates
c. leader, mentor, and entrepreneur
d. individual, group, and situation
10. Evidence-based management (EBM) is an application of
__________.
a. decision models to reward systems
b. national cultures to determine the assignment of
subordinates to specific tasks
c. the findings of empirical research to the practice of
leadership
d. judicious, measured amounts of rewards and punishments on
the basis of employee

performance
Critical Analysis
The critical analysis questions are designed to help you gain a
deeper understanding of the
subject matter, develop an increased ability to apply what you
have learned and integrate this
knowledge into a greater understanding and appreciation for
your field of study. Completion of
the following questions will help you outline your answers and
organize your thoughts within an
appropriate framework. These practice questions will not be
graded but you should apply the
same analytical skills and writing proficiencies that you will
need for the writing assignments.
We suggest writing your answers on another piece of paper and
comparing your results to the
suggested answers at the end of this chapter to help you identify
any areas you need to review.
Critical Analysis / Case Study Problems
7
BAM 550 Leadership
1. Examine the major similarities and differences between the
trait and behavioral
leadership theories.
2. Analyze how the shift in paradigm from management to
leadership can possibly help—
and hurt—the management profession.

3. Distinguish the decisional managerial leadership roles.
Answer Keys
8
Key Term Definitions
BAM 550 Leadership
behavioral leadership theories: Attempt to explain distinctive
styles used by effective leaders
or to define the nature of their work.
contingency leadership theories: Attempt to explain the
appropriate leadership style based on
the leader, followers, and situation.
evidence-based management (EBM): Decisions and
organizational practices are based on the
best available scientific evidence.
integrative leadership theories: Attempt to combine the trait,
behavioral, and contingency
theories to explain successful, influencing leader–follower
relationships.
interpersonal skills: Involve the ability to understand,
communicate, and work well with
individuals and groups through developing effective
relationships
Leadership: The influencing process of leaders and followers to

achieve organizational
objectives through change.
leadership paradigm: A shared mindset that represents a
fundamental way of thinking about,
perceiving, studying, researching, and understanding leadership.
Answers to Self Test
Answer Keys
9
BAM 550 Leadership
1. D
2. D
3. D
4. A
5. A
6. A
7. D
8. C
9. A
10. C

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