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2. • About the Book
• Hotel Front Office management is a comprehensive book specially designed to meet the needs of
undergraduate degree, diploma or craft course students of hotel management and hospitality courses. It
explores the core concepts of front office operations and management and uses numerous examples,
photographs, owcharts, formats, and illustrations to explain them.
• Book contents includes, The Hospitality Industry introduction, the classication and organization of hotels,
Front Office Operations- which explains front office organization, internal and external communication and
room tarif. The Guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay
(guest services), and departure (check out and settlements), is explained in detail. This book also includes
front Office accounting, night auditing, safety and security of guests, and computer applications in front
Office. Also covered are the key managerial concepts like yield management and forecasting to help
generate optimum revenue; evaluation of hotel performance; and preparation of budgets.
• Students of hospitality management will nd this book useful for its coverage of the key concepts of front
Office operations and management explained through industry-related examples, formats, the book would
also be useful to front Office professionals.

3. • About the Author
• Gajanan Shirke, a hotel consultant, has years of extensive experience in the hospitality industry. His
thirst for learning and aspiration to become a multi-faceted expert in the hotel industry helped him
rise from employment to becoming an independent professional in the hospitality sector. Since his
last assignment as General Manager at Kamat Hotels, he has become a renowned hotel consultant
with a proven track record of developing, training and growing some of the best-known hotels,
restaurants and fast-food joints in the Indian market. He was an appointed as an expert consultant for
The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology. He is a
visiting faculty at various Hotel Management Colleges and has trained over a thousand hospitality
professionals. He has completed numerous pre and post opening hotel consultancies in India and
overseas.
• In order to spread his extensive knowledge to aspiring hotel professionals, Gajanan has penned a
large number of books spanning different segments of the hospitality industry. Starting from his first
book ‘Bar Management and Operations’ published in 2010, he has written 23 books including
Hospitality Management, Food and Beverage Management, Hotel Engineering Management, Front
Office Management, Hotel Housekeeping Management, The Cookery Trilogy: Advance Cookery
Theory, The Cookery Trilogy: Foundation of Cookery, The Cookery Trilogy: The Basic Cookery Book,
Hotel Sales and Marketing, Hospitality Industry Accounting & Fundamentals, Customer Interaction
Excellence in Hospitality, History of Indian Cuisine – Volume 1, History of Indian Cuisine – Volume 2,
Hotel Owner’s Manual, Hotel Security & Prevention, Training Manager’s Manual, Exceptional Service
In Hospitality Six Sigma Way, etc.

4. • Books
• Author : Shirke
• Binding: Paperback
• Condition Type: New
• Country Origin: India
• Edition: First
• Gift Wrap: No
• Publication Date: 2014
• Publisher: Shroff Publishers & Distributors Pvt. Ltd