This presentation from Global Assignment Help has discussed about Health and Care sectors as well as the factors responsible to make an organization better place to work and to manage its quality.

1. Managing Quality
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2. Methods for evaluating the quality of health
and care service
It is essential for Local authority facilities to evaluate
the quality of health and care services in order to identify
loopholes present in the service quality. For evaluating
the quality of health and care services, there are
following methods that can be considered by the
management of organization. These methods are
mentioned below as:

3. Managing Quality
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4. Continued….
Quality audit
It includes the process that is used to monitor the
quality of systems, policies and methods in the
organization. Monitoring of all the above elements is
conducted by the auditor and quality team of organization
for the purpose of evaluating the problems and issues
available in the quality of health and care services. In this
process, standards of ISO 9000 are considered that
include various rules, tools and regulations.

5. Continued….
Feedback
It is also one of the effective methods that can be
used to evaluate the quality of services in health and
social care. According to this method, manager of the
organization needs to take feedback from their service
users and service workers regarding the quality of
services. By taking feedback, management will be able to
ensure about the loopholes available at their workplace.

6. Managing Quality
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7. Continued….
Total quality management ( TQM)
Total quality management is a type of management
system that helps organization to improve its quality of
services by focusing on continuous improvement. It also
focuses to communicate with all the staff members and
service users in order to ensure about the errors that are
existing in the quality of services in health and social
care.

8. Continued….
SERVQUAL
It is one of the most effective tools of quality
management that consists of five factors including
reliability, tangibles, assurance, responsiveness and
empathy. Considering these all factors will be helpful for
Local Authority Facility to perform its quality management
practices in an effective manner. Description of these
factors are as follows:
• Reliability: This factor influences organization to fulfil
the needs of service users as per their promises.

9. SERVQUAL
• Tangibles: Equipment, physical tools and other
appliances used by organisation in their health and
care services should be based on high quality.
• Assurance: There must have availability of skilled,
trained and confident professionals in order to
enhance the effectiveness of care practices.
• Responsiveness: It is the responsibility of staff
members to provide better services to service users in
accordance to their needs.
• Empathy: It is required for organization to pay equal
attention to each service user.

10. SERVQUAL

11. Managing Quality
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12. Impact of involving service users in the evaluation
process in the respect of service quality
• In order to overcome the issue of infectious disease and
improve the quality of services, it is necessary for the
management of Local Authority Facility to involve service users
in the evaluation process in the respect of service quality.
• By involving service users in the evaluation process,
management will able to identify actual problems available in
the quality of health and care services.
• In addition to this, it helps in understanding the opinions and
views of service users through which better solutions can be
taken in order to enhance the quality of services.

13. Continuous….
• By involving service users in such process,
management will be able to take feedback from
them related to quality of services provided by the
workers of organization.
• Availability of feedback leads organization to
properly understand about the needs of service
users in the respect of service quality.
• Further, it helps in identifying loopholes that have
been continuously decreasing the quality of
services.

14. References
• Barth, R. P., 2005. Residential care: From here to
eternity. International Journal of Social Welfare. 14(3).
pp. 158-162.
• Dickinson, H., 2006. The evaluation of health and
social care partnerships: an analysis of approaches
and synthesis for the future. Health & social care in the
community. 14(5). pp. 375-383.
• Hawkins, D. M. and Olwell, D. H., 2012. Cumulative
sum charts and charting for quality improvement.
Springer Science & Business Media.

15. Managing Quality
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16. THANK YOU