Discussion on qualities that help create great teams for small and big organizations. Topics such as effective communication, team work, and ownership are discussed.

1. TEAM
DEVELOPMENT
WORKSHOP
NOVEMBER 21, 2014
FACILITATED BY JIDE FAMUYIWA, CBAP

2. Copyright © Jide Famuyiwa, CBAP
Training Overview
This training session includes discussions on the following topics:
Teamwork
Communication
Knowing your customer’s needs
Being Proactive and Responsive
Continual Learning and Skill Development
Seeing yourself as a Professional
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Teamwork
Consider the following images
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What is Teamwork?
1. The combined action of a group, especially when effective and
efficient.
2. The process of working collaboratively with a group of people in
order to achieve a goal.
3. Cooperative or coordinated effort on the part of a group of
persons acting together as a team or in the interests of a
common cause.
Discussion: Why is Teamwork Important?
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Discussion Questions
What do you think your company wants to achieve in its Industry?
What is your role?
What are your responsibilities?
What are your competencies (years of experience, skills etc.)?
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Qualities of an Effective Team Player
Demonstrates Reliability: You can count on a reliable team member who gets
work done and does her fair share to work hard and meet commitments.
Communicates Constructively: This is speaking up and expressing your
thoughts and ideas clearly , directly, honestly, and with respect for others and for
the work of the team.
Listens Actively: This involves understanding and considering ideas and points
of view from other people without debating and arguing every point. It also
involves receiving criticism without reacting defensively. Be quick to listen and
slow to speak.
Shares Openly and Willingly: Good team players share information, knowledge,
and experience. They take the initiative to keep other team members informed.
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Qualities of an Effective Team Player
Cooperates and Willing to Help: Regardless of differences, good team players
figure out ways to work together to solve problems and get work done.
Exhibits flexibility: Good team players adapt to changing situations. They don’t
complain or get stressed out because something new is being tried or some
new direction is being set.
Shows Commitment to the Team: This is caring about your work, the team,
and the team’s work.
Works as a Problem-Solver: Team players get problems out in the open
discussion and then collaborate with others to find solutions and form action
plans.
Treats others in a Respectful and Supportive Manner
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Effective Communication
❖ Effective communication is a communication
that is clearly and successfully delivered,,
received and understood.
❖ Effective communication takes place only when
the listener clearly understands the message
that the speaker intended to send.
Good communication skills are IMPORTANT for
teamwork and achieving business goals!
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Good Communication vs Poor
Communication
GOOD COMMUNICATION POOR COMMUNICATION
Helps us understand a person or
situation better
Creates a misunderstanding of people
or situations
Helps to resolve differences Causes conflicts and frustration in
personal and professional relationships
Builds trust and respect Encourages distrust and lack of
respect
Creates environments where creative
ideas, problem solving, cooperation,
and caring can flourish
Stifles creativity, creates more
problems
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Effective Communication Skills #1: Listening
Successful listening means not just understanding the words or the information being
communicated, but also understanding how the speaker feels about what they are
communicating.
Tips for Effective Listening
❖ Focus fully on the speaker, his or her body language, and other nonverbal signs.
❖ Avoid interrupting or trying to redirect the conversation to your concerns.
❖ Avoid seeming judgmental. In order to communicate effectively with someone, you
may not like them or agree with their ideas, values, or opinions but do not blame or
criticize.
❖ Show your interest in what’s being said. Nod occasionally, smile at the person, and
make sure your posture is open and inviting. Encourage the speaker to continue with
small verbal comments like “yes” or uh huh.”
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Effective Communication Skills #2: Nonverbal
Communication
Nonverbal communications include body language, facial expressions,
body movement and gestures, eye contact, posture, the tone of your
voice, and even your muscle tension and breathing.
• Enhance effective communication by using open body language –
arms uncrossed, standing with an open stance or sitting on the edge of
your seat, and maintaining eye contact with the person you’re talking
to.
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Effective Communication Skills #3: Managing
Stress
When stress becomes constant and overwhelming, it can hamper
effective communication by preventing you from thinking clearly and
creatively, and acting appropriately.
How to deal with stress during communication:
● Recognize when you’re becoming stressed.
● Take a moment to calm down before deciding to continue a
conversation or postpone it.
● Manage stress by taking a few deep breaths, recalling a fond memory
or listening to music.
● Look for humor in the situation.
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Effective Communication Skills #4: Emotional
Awareness
Emotions play an important role in the way we communicate at work. It’s the way
you feel, more than the way you think, that motivates you to communicate or to
make decisions.
Emotional awareness is the consciousness of your moment-to-moment emotional
experience. The ability to manage all of your feelings appropriately is the basis for
effective communication.
Emotional awareness helps you:
❖ Understand and empathize with what is really troubling other people
❖ Understand yourself, including what’s really troubling you and what you really
want
❖ Communicate clearly and effectively, even when delivering negative messages
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Knowing Your Customer’s Needs
Discussion Questions:
1. Who are the customers of your company?
2. What are the expectations of these customers?
3. Put yourself in the customer’s shoes. What kind of product or service
would you like to receive if you were a customer?
4. How can your present skills help make customers happy and retain
them?
5. What future skills do you want to acquire which you know will help
bring in more customers or make more happier customers?
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More Ways to Enhance Productivity
❖ Be Proactive and responsive: This means showing a positive response; reacting
quickly, strongly, or favorably to something. Responsiveness includes doing the
following:
a) Plan your day
b) Love your what you do
c) Prioritize your task
d) Having the right skills to work by continually learning and improving your
skills.
❖ Have an organized work area
❖ See yourself as a PROFESSIONAL
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