A short tutorial that introduces five ways to reduce warranty costs. Design a better product leads the list with concrete means to do so. Plus advice directly for the warranty professional to make a difference.
2. ®
Five Ways to Reduce
Warranty Costs
Fred Schenkelberg
Consultant
FMS Reliability
3.
4. Introduction ®
• First a few questions
• How do you talk about Reliability?
• What is the cost of unreliability?
• What is included?
• Warranty?
• Who is in charge of reducing warranty costs?
• C-suite
• Engineering
• Operations
20. The five standard responses ®
• “Never seen that
before….”
• “You must be
overstressing it…”
• “ESD…”
• “We know and
have a fix in
place…”
• What have you
heard?
21. Set reliability requirements ®
• Apportioned goal
• Expected
Environment
• Read the datasheet
• Interpret
• Ask more questions