The document discusses the importance of investing in human capital and training for organizational success. It notes that employees are a unique asset that can make or break an organization's bottom line. It promotes the services of FLM Development Solutions for customizing training solutions to give employees the tools needed to not only survive challenging market conditions but thrive. The training focuses on areas like service excellence, effective communication, and conflict management.

1. Are You Planning For Success?
• O r ga ni za ti ona l De ve l opm e nt
THE MOST VALUABLE ASSET YOU HAVE IN ANY
• Lea de rs hi p De ve l opm e nt
ECONOMY IS YOUR HUMAN ASSET. AN
• P r ofes s i ona l Coac hi ng
INVESTMENT IN YOUR PEOPLE IS AN
• Tea m Buil di ng
INVESTMENT IN YOUR SUCCESS.
• Com pe te ncy & Sk i ll Bui l di ng
FLM Development Solutions  S e rvice E xce llen ce
specializes in training and  E ffe ct ive Co m mun ica t ion
developing frontline staff and
management.  Co nf lict Ma n ag e men t
 Dive rsit y & In clu sion
Your associates are the only asset you possess that is unique
to you and your customers: and the one asset that can make …an d man y mo re !
or break your bottom line.
In a climate where revenue is more important than ever, don't
minimize your investment in your people. We can maximize
your training dollars by customizing solutions that give your
associates the tools they need to not only survive the current
marketplace, but to also position you to thrive in the days
ahead.
“ His commitment to excellence andJ.P., Director of Food andwas and is
unmatched… ”
great customer service
Nutrition
University Hospital, Cincinnati
“Frontline Solutions for Bottom-line Results” Frederick L. McQueen, President
6580 Zoellners Place
Hamilton, Ohio 45011
Please call for a free training assessment  (513) 895-0085
Email: f_mcqueen1@yahoo.com