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1. Insurance Support ServicesInsurance Core Business Services
Enterprise Management and Support CB8
Financials
Human Capital ManagementAnalytics
Insurance Common Software Services
insurance Common Infrastructure Services
Governance and Operational Services SS1 Training & Development Services SS2
Common Application Services CS1 Collaboration Services CS2 Security Software Services CS5Standard Client Services CS3 Data Services CS4
Data Services IS1 Platform Services IS2Instrumentation & Control IS4Infrastructure Services IS2 Content Delivery Services IS5
Implementation Services SS3
Information & Knowledge CS1.1
Content Management
Searching & Indexing
Content Delivery
Personalisation
Content Aggregation
Web Analysis
Help Services
Document Production CS1.2
Printing
Electronic Document Production
Process Control CS2.1
Process Management
Rules
Policy Management
Process Workflow
Content Aggregation
Web Analysis
Help Services
Information & Knowledge CS5.1
Encryption
Searching & Indexing
Data Analysis & Reporting CS4.1
Data Validation
OLAP
Analysis
Data Mining
Reporting
Mobile Support IS2.5
Mobile Access
Data Consistency CS4.2
ETLContent Management
Searching & Indexing
Standard Services CS3.1
Office Applications
Messaging Client
Business Client Applications
Fax
Media Streaming
Browser
Document Acquisition
Data Management CS4.3
Data Access
Data Storage IS1.1
Cloud Bucket Storage
Near-term Storage
Offline Storage
Local Storage
Removable Storage
Data Recovery
Data Replication
Integration Services CS6
Message Processing CS6.3
Routing
Mediation
Parsing
Adaptor Services CS6.1
Application Adaptors
Messaging Transport CS6.2
Message Queuing
Message Correlation
Platforms IS2.1
Time
Processor Services
Instrumentation & Control IS4.2
Network Instrumentation & Control
Platform Instrumentation & Control
Application Instrumentation
Identification IS2.1
Directory
Naming & Locator
Output IS2.2
Printing
File Storage
File Transfer
Availability IS2.3
Load Balancing
Caching
Fault Tolerance
Connectivity Services IS2.4
Dial in Management
Voice
LAN
WAN
Wireless Connectivity
User Channel Services IS5.1
Web Service
Mobile Services
Text Services
Voice Services
Security Infrastructure Services IS3
Identity Management IS3.1
Access
Authorisation
Certificate Authority
Detection & Protection IS3.2
Firewall
Proxy
Intrusion Detection
Virus & Content Scanning
Architecture & Strategy Governance SS1.1
Portfolio Management
Service Planning & Development
Solution Design Authority
Library Services
Service Level Management SS1.2
Service Accouting
Performance Managament
Management of Service Levels
Supplier Management
Security Services SS1.5
Security Management
Audit
Authorisation Management
Policy & Compliance Managhement
Operations Management SS1.6
Network Management
Platform Management
Application Management
External Service Management
Storage & Retention SS1.8
Backup
Archiving
Storage Management
Configuration Management SS1.10
Configuration Control
Scheduling & Job Control
Software Distribution
System Environment Provisioning
License Management
Programme Management SS1.3
Project Management
Requirements Management
Change Management SS1.11
Change Management
Problem Management SS1.7
User Support
Service Desk
Self Service
Incident Management
Fault Management SS1.9
Event Notification
Event Logging & Filtering
Automated Fault Diagnosis & Recovery
Continuity Management SS1.4
Disaster Recovery
Business Continuity Planning
Training Services SS2.1
Facilitation Services
Booking & Payment
Logistics
Trainee Management
Training Catalogue Management
Implementation SS3.1
Provisioning
User Initialisation
Induction
Transition
Product Management CB1
Market Research and Product Ideas CB1.1
Analyse Competition and Market Trends
Manage Product Portfolio
Manage Ideas and Concepts
Develop Strategic Products
Product Development & Implementation CB1.2
Plan & Develop Product Scheduling
Design Products
Sales CB2
Sales Planning & Controlling CB2.1
Define Sales Org & Distribution Channels
Planning of Strategic Sales
Competition and Incentive Systems
Sales Force Management CB2.2
Incentive Sales Force
Credentialing
Financial Asset Management CB6
Asset Allocation CB6.1
Analyse Financial Market Development
Analyse Liability
Define Asset Allocation Strategy
Portfolio Management CB6.2
BSB Services CS2.3
Partner Relationship Management
Commercial Messaging (e.g. EDI)
Input Elemetns CS2.2
Scheduling
Triggering
Authentication
Single Sign-On
Site Services SS4
Implementation SS4.1
Environmental Services
Physical Security Services
Collaboration Services IS2.6
E-mail
Instant Messaging
Broadcast/Streaming
Video Conferencing
Product Lifecycle Management CB1.3
Adjust Annual Product rate
Improve Products
Prepare Production
Test & Release Products
Train in Products
Manage & Control Product Profitability
Analyse Sales Force Performance
Acquisition & Application Creation CB2.4
Analyse & Control Sales Planning
Process Application
Maintain Incentive Plans
Define Portfolio
Manage Portfolio
Manage Liability
Incentive Processing
Manage Sales Force Performance
Customer Analysis & Marketing CB2.3
Budget & Plan Marketing
Survey Analytics
Segmentation
Plan Campaigns
Execute Campaigns
Analyse Campaigns
Manage Customer Lifcycle
Produce Quotation
Process Opportunities
Assess Needs
Underwriting & Policy Administration CB3
Application Processing & Policy Assurance CB3.1
Review Application
Perform Actuarial Checks
Assess Risk
Policy Maintenance CB3.3
Select & Position Policy
Policy Data Inquiry
Create Proposal
Issue Proposal
Mid-Term Policy Changes & Information CB3.2
Participant Changes
Coverage Changes
Demand Charges
Calculate Projections
Term Changes
Customer Information
Collection Data Changes
Review Asset Allocation Strategy
Claims CB4
Claims Handeling & Fulfillment CB4.1
Notice of Loss
Clarify Facts
Evaluate Claim
Settle Claim
Litigation
Coinsurance
Claims Recovery CB4.2
Identify Subrogation
Initiate Subrogation
Process Subrogation
Analysis of Current Portfolio Structure
Analyse Liquidity Requirements
Decide on Trade and Closing Fin. Transaction
Reinsurance CB5
Reinsurance Procurement CB5.1
Reinsurance Determination
Reinsurance Placing
Reinsurance Lifecycle Management CB5.2
Calculate & Create Accounts
Manage Losses
Period-end closing
Strategic Enterprise Management CB8.1
Legal and Management Consolidation
Balanced Scorecard
Risk Management
Management Cockpit
Value-Based Management
Strategic Planning
Financial Statement Planning
Financial Analytics CB8.2
Financial and Management Reporting
Financial Planning, Budgeting and Forecasting
Profitability analytics
Product and Service Cost Analytics
Overhead Cost and ABC/M Analytics
Payment Behavior Analytics
Working Capital and Cash Flow Management
Internal Investment Planning
Corporate Investment Management
Operations Analytics CB8.3
Sales Planning
Procurement Analytics
Inventory and Warehouse Management Analytics
Manufacturing Analytics
Transportation Analytics
Sales Analytics
Customer Service Analytics
Program and Project Management Analytics
Quality Management Analytics
Asset Analytics & Performance Optimization
Workforce Analytics CB8.4
Workforce Planning
Workforce Cost Planning & Simulation
Workforce Benchmarking
Workforce Process Analytics & Measurement
Talent Management Analytics & Measurement
Strategic Alignment
Financial Supply Chain Management CB8.5
Credit Management
Electronic Bill Presentment and Payment
Collections Management
Dispute Management
In-house Cash
Cash and Liquidity Management
Treasury and Risk Management
Bank Relationship Management
Financial Accounting CB8.6
General Ledger
Accounts Receivable
Accounts Payable
Contract Accounting
Fixed Assets Accounting
Bank Accounting
Cash Journal Accounting
Inventory Accounting
Tax Accounting
Accrual Accounting
Local Close
Financial Statements
Management Accounting CB8.7
Profit Center Accounting
Cost Center and Internal Order Accounting
Project Accounting
Investment Management
Product Cost Accounting
Profitability Accounting
Transfer Pricing
Corporate Governance CB8.8
Audit Information System
Management of Internal Controls
Risk Management
Whistle Blower Complaints
Segregation of Duties
Talent Management CB8.9
Recruiting
Career Management
Succession Management
Enterprise Learning
Employee Performance Management
Compensation Management
Workforce Process Management CB8.10
Organization Management
Global Employment
Benefits Management
Healthcare Cost Management
Time and Attendance
Payroll and Legal Reporting
HCM Processes & Forms
Employee Administration
Workforce Deployment CB8.11
Project Resource Planning
Resource and Program Management
Retail Scheduling
Corporate Services
Environmental Compliance Management CB8.14
Emissions Management
Compliance for Products
Environment, Health & Safety (EH&S)
Operations Support
Life-Cycle Data Management CB8.16
Document Management
Product Structure Management
Recipe Management
Specification Management
Change and Configuration Management
Project and Portfolio Management CB8.17
Resource and Time Management
Project Execution
Project Accounting
Prototyping and Ramp-Up
Development Collaboration
Project Planning
Indirect Procurement CB8.18
Requisitioning
Purchase Order Management
Receiving
Financial Settlement
Global Trade Services CB8.19
Sanctioned Party List Screening
Export Control
Product Classification
Duty Calculation
Customs Communication Service
Travel Management CB8.12
Travel Request and Pre-trip approval
Travel Planning – Online Booking
Travel and Expense Management
Global Travel Policy Compliance
Travel and Expense Analytics
Holiday Request and Approval
Holiday Planning – Online Booking
Incentive and Commission Management CB8.13
Incentive Business Configuration
Incentive Plan Maintenance
Incentive Processing
Real Estate Management CB8.15
Commercial Real Estate Management
Corporate Real Estate Management
Portfolio Management
Technical Real Estate Management
Support Processes
Trade Document Service
Trade Preference Processing
Restitution Handling
Letter of Credit
Electronic Compliance Reporting
Portfolio Accounting CB6.3
Settlements & Correspondence
Posting & Payment
Position Management
Parallel Valuation & Period-end-closing
Reinsurance Management for Active Re-insurers CB5.3
Support Products
Temporary Coverage Note
Cross/Up sell
Request Information
Cancellation
Information
Select & Position Policy
Sequence & Identify Activity
Execute Activity
Updating
Calculate & Create Accounts
Manage Losses
Period-end closing
Porfolio Controlling CB6.4
Market Risk Analysis
Credit Level Risk and Limit Management
Performance Analysis
Statutory Reporting CB6.5
Master Data Management
Reporting & Analysis
Simulation
Insurance Business Services CB7
Customer Billing & Payment CB7.1
Adapting Master Data & Posting
Credit Management
Processing Payments
Business Partner Management CB7.1
Process Daily Reconciliation
Partner Changes
Duplicate Recognition
Duplicate Correction
Manage Financial Inquiries
Manage Deferrals
Manage Contact Centre Disputes
Perform Closing Operations
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