Presentation given by Fjord Berlin's Service Design Lead Neil Calderwood at the Push Conference, Munich, on the 25th of October 2013.
The number of ways in which users can access services and information increases daily. So too does their expectation that their method of choice will work beautifully. How do we design to meet this challenge? Does it have to be an unending nightmare of proliferation and diversification, or can we turn it to our advantage and make things better?
This talk looks at examples of designing for multi-screen and multi-platform patterns of interaction, and provides guidance as to how to approach projects of this kind.