Presented at FITC's Web Unleashed 2016 Conference Presented by Tommy Lewis, Microsoft FITC produces events for digital creators in Toronto, Amsterdam, NYC and beyond Save 10% off any of our events with discount code 'slideshare' Check out our events at http://fitc.ca or follow us at https://twitter.com/fitc Public Enemy once said “Don’t believe the hype”, so it’s easy enough to take the concept of “conversational bots” and dismiss them like many of the other hyped-up technologies with the attention span of a tweet. We can now order pizza by messaging with a bot, who cares? But let’s stop and consider bots conceptually as a new interaction model, conversation. With a new perspective, we may find that bots are the next generation of interaction (Facebook, Slack, Google, Snapchat, & Skype believe it is already here), as well as lead to our eventual extinction (ok, maybe we're being slightly hyperbolic…). In this session, we will start by looking at why now is the time for us to consider designing & building bots, how we should conceptually design them and what makes a good or lame bot. Then we will talk about tools we can use to build simple bots that can give us baby otter pics to complex bots that use machine-base AI that can recognize your emotions. If you are looking at a new way of engaging online, then you have to check out this session. Objective To transcend the hype of bots & understand how web developers & designers can take advantage of this not-so-new interaction model of digital conversation. Target Audience Web developers & designers who want to understand what it takes to design & build conversational bots. Five Things Audience Members Will Learn Why is now the time to consider bots? How should we think of bots conceptually & design them? Should bot AI be such that users believe it is a human? What is the practical way of actually designing & building a bot experience? Is the speaker going to be a bot or a human?

1. The Humans Are Dead,
We Are All Bots Now
Tommy Lewis
Not A Bot
@tommylee | tholewis@microsoft.com
Technical Evangelism | Microsoft Canada

2. The Case for Bots
Why now?
How should we design our bots?
How do we build for bots?
Where do we go from here?

3. The Case for Bots

9. Conversational UI + Intelligence
are the differentiators.

11. Why would I want touch my screen? My arms
will be tired?
What? 140 Characters?
Who wants a phone with no apps?
Why would I take a picture of my lunch?
Why would I use 😎🙆🎉❤🌮?

14. Why now?

15. Messaging & Social are the top experiences across
all platforms.
All the large players are bought in.
Language understanding has progressed
considerably.
Conversational UI is familiar.
AI & Machine Learning are mainstream.
Cognitive services are accessible.

16. How should we design our bots?

17. …but your scientists were
so preoccupied with
whether or not they could
that they didn't stop to
think if they should.

18. What problem is it attempting to solve?

20. How does it react in crisis?

21. Does it provide specific responses
that lead?
Does it confirm actions?
Is it accessible & inclusive?
Does it allow human interruption?
Did you map out all the paths?
You’re going to need a bigger whiteboard.
Design for humans, not yourself.

22. How do we build our bots?

23. Freedom of choice… is what you got!
Wit.ai
- Facebook Messenger
Api.ai
- Google
Roll Your Own
- Find Your Bliss!

25. https://github.com/Microsoft/BotBuilder

35. http://luis.ai
LuisDialog();

37. Where can we go from here?

41. chatbotsmagazine.com Faceboook “bots” groupbotframework.com

42. Thank You
@tommylee | tholewis@microsoft.com