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Design Your Clients' Experience ... and your own

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Veteran UX strategist and interface designer Susan Price challenges UX practitioners to use their skills to optimize the interactions between themselves and their clients.

Published in: Design
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Design Your Clients' Experience ... and your own

  1. 1. Design your Clients’ experience
  2. 2. Design your Clients’ experience … and your own
  3. 3. Qualifications wage slave poseur tiny startup reluctant freelancer tiny agency time fulfillment partnership consultancy startup internal
 UX consultant startup
  4. 4. Who are your clients? Freelance Agency Corporation GovernmentNonprofit Owner
  5. 5. Service design 
 improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys. “
  6. 6. Empathy for the Client Let’s start with
  7. 7. I know something you don’t know
  8. 8. I'm here to help you
  9. 9. your own needs & desires! Now let’s dive into
  10. 10. Envision your ideal career future Who do you want as clients? Working on what kind of work? In what environment? With what other people? Learning what lessons? Achieving what results?
  11. 11. Use your UX skills to get it!
  12. 12. Grow into it!
  13. 13. Our dream gig!
  14. 14. 10 Client Management Principles
  15. 15. 1. Start where the client is
  16. 16. 2. Let the client talk
  17. 17. 3. Treat the client
 like an expert
  18. 18. 4. Paint a picture of success
  19. 19. 5. But don’t firehose the client
  20. 20. 6. Don’t try harder than the client
  21. 21. 7. Signal your value
  22. 22. 8. Reuse stuff
  23. 23. 9. Partner up
  24. 24. 10. Deepen client relationships … But fire clients when you need to!
  25. 25. thanks! Go rock it. You can find me at @firecatsue susan@firecatstudio.com

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