Usability Tools We Like• Silverback – Records user face and screen during tests. Mac laptop, uses built-in camera, records face and screens.• Morae — Similar to Silverback, but not Mac-only• Optimal Workshop’s OptimalSort: Open or Closed Card Sorting• Optimal Workshop’s Treejack: Navigation tree testing “I’d find it here”• Optimal Workshop’s Chalkmark: Click tests, produces Heatmaps• SurveyMonkey: Can embed low- or high-fidelity designs (wireframes or comps) and ask questions• Usabilla – Similar to Optimal Workshop’s Chalkmark• Loop11 — Robust recorded testing with live or existing sites• 5SecondTest — Free and low-cost quick task-based tests.• Adobe Acrobat — Send your wireframes and comps and conduct a “paper prototype” session remotely
Silverback and Morae Captures user’s face and screens!
Optimal Workshop OptimalSort Open or Closed Card SortsDocumentation MUCH Easier!
Optimal Workshop Treejack Test Navigation Structure & Labels
Optimal Workshop ChalkmarkUse Sketches, Wireframes, Comps or Screenshots
Reporting Results• Keep it short• Top findings w/video highlights• Showstoppers/Criticality• Low-hanging fruitRESOURCES:• Usability as a Conversation – Greg Bell• Why Do Usability Problems go Unfixed?– Steve Krug and Caroline Jarrett
Firecat StudioSusan Price, CEO & Chief StrategistFirecat Studio LLC918 Nolan #104San Antonio, TX 78202210.320.2391 studio210.872.0445 email@example.com://firecatstudio.comFirecat Studio on Facebook@FirecatSue