Answer both questions separately and cite all sources. 1. An organization's landscape can be expansive and complex. Most organizations rely heavily upon information technology as a way to achieve outcomes. Conduct a needs assessment on your current organization or a familiar organization. Evaluate the cross-functionality of departments to identify gaps or opportunities for more effectively utilizing information technology to improve collaboration, efficiency, and communication. Recommend improvements based on your assessment. Include an explanation of the benefits in your proposal. Using your completed action plan, create a 500 word communication plan for disseminating your action plan to all of the stakeholders. Which strategies do you plan to utilize and why? Your plan should demonstrate how you plan to use formal and informal communication channels to implement the plan. In addition, explain how the communication plan addresses what you are hoping to achieve with your strategic goal. What leadership or managerial skills will you draw upon in implementing this plan? Required Reading Global Text Project (2017), Operations management: Special topic: supply chain management. OpenStax CNX. Retrieved from:  https://cnx.org/contents/[email protected]/Operations-management-What-is- Global Text Project (2017), Operations management: The input/output transformation model. OpenStax CNX. ‎Retrieved from https://cnx.org/contents/[email protected]/Operations-management-The-inpu McCarty, Kelsey, Gallien, et al. (2012, January 3). Massachusetts General Hospital's Pre-admission Testing Area (PATA). MIT Sloan School of Management. Case: 11–116. Retrieved from https://mitsloan.mit.edu/LearningEdge/operations-management/PATA/Pages/default.aspx  Note - Copy link in your browser for going directly to the reading. Pink, Daniel H.(2001, August 31) Who Has the Next Big Idea? Fast Company Magazine, Retrieved from https://www.fastcompany.com/43595/who-has-next-big-idea How the U.S. Dept. of Labor measure productivity. (2017). U.S. Dept. of Labor, Bureau of Labor Statistics. Retrieved from http://www.bls.gov/bls/productivity.htm Optional Reading Arnst, C. (2010). A Team Effort to Re-Engineer Care at Hospitals, U.S. News & World Report. Washington: Jul 2010. p. 1, retrieved from: http://health.usnews.com/health-news/best-hospitals/articles/2010/07/26/a-team-effort-to-re-engineer-care-at-hospitals Purdue's Online Writing Library. (2017). Retrieved from (OWL)  https://owl.english.purdue.edu/owl/resource/560/02/ Torres, C., & Feld, A. (2010). Campbell's quest for productivity. Businessweek. Retrieved from https://www.bloomberg.com/news/articles/2010-11-24/campbells-quest-for-productivity Watson, R. (2010). Freight capacity will tighten, carrier executives predict, Transport Topics. Alexandria: Nov 22, 2010. pp. 3-4, AN(815411742) NOTE: For your convenience, where applicable, each source’s Accession Number (AN) is listed. For easy access to the source, enter the AN ...

1. Answer both questions separately and cite all sources.
1. An organization's landscape can be expansive and complex.
Most organizations rely heavily upon information technology as
a way to achieve outcomes. Conduct a needs assessment on your
current organization or a familiar organization. Evaluate the
cross-functionality of departments to identify gaps or
opportunities for more effectively utilizing information
technology to improve collaboration, efficiency, and
communication. Recommend improvements based on your
assessment. Include an explanation of the benefits in your
proposal.
Using your completed action plan, create a 500 word
communication plan for disseminating your action plan to all of
the stakeholders. Which strategies do you plan to utilize and
why? Your plan should demonstrate how you plan to use formal
and informal communication channels to implement the plan.
In addition, explain how the communication plan addresses
what you are hoping to achieve with your strategic goal. What
leadership or managerial skills will you draw upon in
implementing this plan?
Required Reading
Global Text Project (2017), Operations management: Special
topic: supply chain management. OpenStax CNX. Retrieved
from: https://cnx.org/contents/[email protected]/Operations-
management-What-is-
Global Text Project (2017), Operations management: The
input/output transformation model. OpenStax CNX. Retrieved

2. from https://cnx.org/contents/[email protected]/Operations-
management-The-inpu
McCarty, Kelsey, Gallien, et al. (2012, January
3). Massachusetts General Hospital's Pre-admission Testing
Area (PATA). MIT Sloan School of Management. Case: 11–116.
Retrieved
from https://mitsloan.mit.edu/LearningEdge/operations-
management/PATA/Pages/default.aspx Note - Copy link in
your browser for going directly to the reading.
Pink, Daniel H.(2001, August 31) Who Has the Next Big
Idea? Fast Company Magazine, Retrieved
from https://www.fastcompany.com/43595/who-has-next-big-
idea
How the U.S. Dept. of Labor measure productivity. (2017). U.S.
Dept. of Labor, Bureau of Labor Statistics. Retrieved
from http://www.bls.gov/bls/productivity.htm
Optional Reading
Arnst, C. (2010). A Team Effort to Re-Engineer Care at
Hospitals, U.S. News & World Report. Washington: Jul 2010. p.
1, retrieved from: http://health.usnews.com/health-news/best-
hospitals/articles/2010/07/26/a-team-effort-to-re-engineer-care-
at-hospitals
Purdue's Online Writing Library. (2017). Retrieved from
(OWL) https://owl.english.purdue.edu/owl/resource/560/02/
Torres, C., & Feld, A. (2010). Campbell's quest for
productivity. Businessweek. Retrieved
from https://www.bloomberg.com/news/articles/2010-11-
24/campbells-quest-for-productivity
Watson, R. (2010). Freight capacity will tighten, carrier
executives predict, Transport Topics. Alexandria: Nov 22, 2010.
pp. 3-4, AN(815411742)
NOTE: For your convenience, where applicable, each source’s
Accession Number (AN) is listed. For easy access to the source,
enter the AN into the search line of the Trident Online Library.
Module 2
Required Reading

3. Sierra. F. (2013), Total quality management. [YouTube video].
Retrieved
from https://www.youtube.com/watch?v=gJk_I1h914I
Global Text Project (2017), Operations management: Special
topic: Total Quality Management. OpenStax CNX. Retrieved
from http://cnx.org/contents/[email protected]
Global Text Project (2017), Operations management: Special
topic: just-in-time and lean systems. OpenStax CNX. Retrieved
from http://cnx.org/contents/[email protected]
Ching-Chow Yang (2010). Six Sigma, Quality Management and
Six Sigma, Abdurrahman Coskun (Ed.), InTech, Retrieved
from: https://www.intechopen.com/books/quality-management-
and-six-sigma/six-sigma
Madar, A. (2015). Implementation of total quality management
Case study: British Airways. Bulletin of the Transilvania
University of Braşov Series V: Economic Sciences, 8(57), No.
1. Retrieved from https://docplayer.net/21331451-
Implementation-of-total-quality-management-case-study-british-
airways.html
Maher Lazreg (2010). Integrated Model Linking Maintenance
Excellence, Six Sigma and QFD for Process Progressive
Improvement, Quality Management and Six Sigma,
Abdurrahman Coskun (Ed.), InTech, Retrieved
from: https://www.intechopen.com/books/quality-management-
and-six-sigma/integrated-model-linking-maintenance-
excellence-six-sigma-and-qfd-for-process-progressive-
improvemen
The History of Quality. (2019). Retrieved
from https://asq.org/quality-resources/history-of-quality
Optional Reading
Halliday, J. (2010). Once-mighty GM searches for level road.
Adweek. New York: Jun 7, 2010. Vol. 51, Iss. 23; p. 11.
EBSCO (AN 51393193)
iSixSigma. (2009). Statistical Six Sigma Definition. Retrieved
from http://www.isixsigma.com/new-to-six-sigma/statistical-
six-sigma-definition/

4. Mehrjerdi, Y. (2011). Six Sigma: Methodology, tools and its
future. Assembly Automation, 31(1); pp. 79-88. [Trident Online
Library] AN(855071335)
Tague, N. (2004), Excerpted from The Quality Toolbox, Second
Edition, ASQ Quality Press, Retrieved from http://asq.org/learn-
about-quality/data-collection-analysis-tools/overview/control-
chart.html
ISO9000 Quality Standard. (n.d.). Free management library.
Retrieved
from http://managementhelp.org/quality/iso9000/iso9000.htm
ASQ Learning about Quality. (2017). Malcolm Baldrige
National Quality Award. Retrieved from http://asq.org/learn-
about-quality/malcolm-baldrige-award/overview/overview.html
Department of Trade and Industry. (n.d.) The original quality
gurus. Retrieved from
https://www.businessballs.com/dtiresources/quality_managemen
t_gurus_theories.pdf
Purdue's Online Writing Library. (2017). Retrieved from
(OWL) https://owl.english.purdue.edu/owl/resource/560/02/
NOTE: For your convenience, where applicable, each source’s
Accession Number (AN) is listed. For easy access to the source,
enter the AN into the search line of the Trident Online Library.
Module 3
Required Reading
FulfillmentbyAmazon. (2017). How Amazon Receives Your
Inventory. [YouTube video]. Retrieved
from https://www.youtube.com/watch?v=dAXdeqcHBp4
Global Text Project (2017), Operations management: Special
topic: supply chain management. OpenStax CNX. Retrieved
from http://cnx.org/contents/[email protected].
Carvalho., H. & Cruz-Machado, V. (2011). Integrating Lean,
Agile, Resilience and Green Paradigms in Supply Chain
Management (LARG_SCM). Supply Chain Management,
Pengzhong, L.(Ed.). DOI: 10.5772/14592. Retrieve
from https://www.intechopen.com/books/supply-chain-
management/integrating-lean-agile-resilience-and-green-

5. paradigms-in-supply-chain-management-larg-scm-
Ambe, M., & Badenhorst-Weiss, J. (2011). Managing and
controlling public sector supply chains, Supply Chain
Management, Pengzhong, L. (Ed.), DOI: 10.5772/14696.
Retrieved from https://www.intechopen.com/books/supply-
chain-management/managing-and-controlling-public-sector-
supply-chains
Magretta, Joan. The Power of Virtual Integration: An Interview
with Dell Computer's Michael Dell. Harvard Business
Review 76, no. 2 (1998): 73–84.
Optional Reading
ABC News. (2012), November 26). Inside Amazon: Secrets of
an online mega-giant. [YouTube video]. Retrieved
from https://www.youtube.com/watch?v=zknLfU7GJIw
Banker, S. (2015, December 2). New solutions for supply chain
risk management: A case study. Forbes. Retrieved
from https://www.forbes.com/sites/stevebanker/2015/12/02/new
-solutions-for-supply-chain-risk-management-a-case-
study/#7e3b583140eb
Maslaric, M., & Groznik, A. (2011). Towards Improving supply
chain coordination through business process
reengineering.Pengzhong, L. (Ed.), DOI: 10.5772/14754.
Available from: https://www.intechopen.com/books/supply-
chain-management/towards-improving-supply-chain-
coordination-through-business-process-reengineering
Hammer, Michael. Reengineering Work: Don't Automate,
Obliterate. Harvard Business Review 68, no. 4 (1990): 104–12.
Fung, Victor. Fast, Global and Entrepreneurial: Supply-Chain
Management, Hong Kong Style. Harvard Business Review 76,
no. 5 (1998): 103–14.
Module 4
Required Reading
Global Text Project (2017), Operations management: Operations
decisions. OpenStax CNX. Retrieved
from http://cnx.org/contents/[email protected].
Pink, Daniel H. Who Has the Next Big Idea?Fast Company

6. Magazine, August 31, 2001.
Inma, R. (2017). Capacity planning. Retrieved from
from http://www.referenceforbusiness.com/management/Bun-
Comp/Capacity-Planning.html
Iimtsvideo. (2013, August 27). Forecasting Techniques.
[YouTube video]. Retrieved
from, https://www.youtube.com/watch?v=5ORwXeP3NXw
Walonick, D. (1993). An Overview of Forecasting Methodology,
Statpac, retrieved from http://www.statpac.org/research-
library/forecasting.htm
De Felice, F., Petrillo, A., & Monfreda, S. (2013). Improving
operations performance with world class manufacturing
technique: A case in automotive industry, operations
management. Schiraldi, M. (Ed.), , DOI: 10.5772/54450.
Retrieved from: https://www.intechopen.com/books/operations-
management/improving-operations-performance-with-world-
class-manufacturing-technique-a-case-in-automotive-indus
Kootanaee, A., Babu, N., & Talari, H. (2013). Just-in-Time
manufacturing system: From Introduction to Implement,
International Journal of Economics. Business and Finance, Vol.
1, No. 2, March 2013, PP: 07 – 25. Retrieved
from http://www.ijebf.com/IJEBF_Vol.%201,%20No.%202,%20
March%202013/Just-in-
Time%20Manufacturing%20System%20%20Just-in-
Time%20Manufacturing%20System.pdf
Optional Reading
Chacón, E., Cardillo, J., Chacón, R., & Zapata, G. (2012).
Online production scheduling and re-scheduling in autonomous,
intelligent distributed Environments. Righi, R. (Ed.), InTech,
DOI: 10.5772/25933. Retrieved
from: https://www.intechopen.com/books/production-
scheduling/online-production-scheduling-and-re-scheduling-in-
autonomous-intelligent-distributed-environments
Jorge Luis Gonzalez-Trujillo (2010). Virtual Work Group
Collaboration in a Manufacturing Process, Process Management,
Maria Pomffyova (Ed.), InTech, DOI: 10.5772/8450. Available

7. from: https://www.intechopen.com/books/process-
management/virtual-work-group-collaboration-in-a-
manufacturing-process
Croft, J. (2010). Gulfstream to invest $500m in R&D,
production capacity, Flight International. London: Nov 23-Nov
29, 2010. Vol. 178, Iss. 5267; p. 24, AN(818452702)
NOTE: For your convenience, where applicable, each source’s
Accession Number (AN) is listed. For easy access to the source,
enter the AN into the search line of the Trident Online Library.