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Fundamentals of Management

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Fundamentals of Management

  1. 1. Improving American Eagle Justin Mersinger Shamyra Leak Megan Fenimore Jaime Szyarto
  2. 2. JDI Areas We Targeted: Work on the Job Pay Supervision on the Job Opportunities for Promotion
  3. 3. JDS Areas We Targeted: Task autonomy Task feedback Task variety
  4. 4. An Example of Work on the Job
  5. 5. Problems with Work on the Job: No skill variety/ Boring No task autonomy/ Not challenging No feedback
  6. 6. Our Specific Actions to Enhance Work on the Job: 1. Job rotation 2. Job enlargement 3. Job enrichment
  7. 7. Questions & Answers Q: How costly would Q: Would there be these actions be for any potential the organization? problems that may arise from these A: The only action actions? that should be costly is job rotation A: Some employees because people will may be less have to be trained in productive. More more areas. supervision may be needed. It also may disrupt work flow.
  8. 8. Questions & Answers Cont’d: Q: Will all employees like Q: How would the these changes? changes we make A: Some employees may impact other people not feel as if their inputs in the organization? match their outputs. A: It would force the Also, employees who managers to be more need to be told exactly what to may not like organized. these changes.
  9. 9. Pros/Benefits Job rotation: Reduces boredom, increases motivation, more knowledge of how the job works, more flexibility Job enlargement: Reduces boredom, given additional responsibilities Job enrichment: Reduces absenteeism and turnover, increases satisfaction
  10. 10. An Example of Promotion Opportunities
  11. 11. Problems with Promotion Opportunities: There are none! There are only 2 positions: employee and manager The chances of advancing to manager is slim to none.
  12. 12. Our Specific Actions to Enhance Promotion Opportunities: Create a level between employee and manager that employees can advance to such as Lead cashier or Lead sales representative.
  13. 13. Questions & Answers: Q: How costly would Q: Would there be these actions be for any potential the organization? problems that may arise from these A: It would obviously actions? be more costly because the “lead A: It could cause employees” would competition and/or need to be paid a resentment little more than the between regular employees. employees.
  14. 14. Questions & Answers Cont’d: Q: Will all employees How would the like these changes? changes we make impact other people A: All employees in the organization? probably wouldn’t like the changes. A: It will reduce However, most overload for the should like knowing managers because a that if they work chain network would hard, they have a be established. good chance of being promoted.
  15. 15. An Example of Pay
  16. 16. Problems with Pay No raise Minimum wage No holiday bonuses No commission No overtime pay for overnight shifts
  17. 17. Our Specific Actions to Enhance Pay: Some kind of raise, maybe $.50, every six months. Give holiday bonuses to year-around employees. Give commissions based on employee sales. Give time and a half for the overnight shift.
  18. 18. Questions & Answers: Q: How costly would Q: Would there be these actions be for any potential the organization? problems that A: It would be may arise from obviously in the these actions? short run, but not in A: There shouldn’t the long run. be any.
  19. 19. Questions & Answers Cont’d: Q: How would the Q: Will all changes we make employees like impact other people these changes? in the organization? A: Yes A: It would have a good impact on the managers because they will be able to keep workers.
  20. 20. An Example of the Supervisors
  21. 21. Problems with Supervisors Product orientated vs. marketing orientated/ Too pushy Don’t have adequate knowledge of job Role conflict Aren’t reasonable when employees need to take off Give employees several tasks to do at the last minute (Role overload) Don’t have basic managerial skills Unprofessional Violate employee’s personal space Cut employees’ shifts without proper notification
  22. 22. Our Specific Actions to Enhance Supervision on the Job Supervisors needs to receive training or pass some kind of test Supervisors should be promoted employees or at least have manager experience in retail Supervisors should attend workshops every so often. Supervisors should be more professional. Supervisors should be respectful of employees.
  23. 23. Questions and Answers: Q: How costly would Q: Would there be these actions be for any potential the organization? problems that may arise from these A: Training would actions? obviously be costly; however it is A: No problems necessary. should arise from our suggestions.
  24. 24. Questions and Answers Cont’d: Q: How would the Q: Will all changes we make employees like impact other people in these changes? the organization? A: Yes, because A: This would make everyone, supervisors their supervisors and employees, better would be better. off.
  25. 25. Conclusion

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