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Ivo Peksens - What is a Scrum Master?

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Talk consists of 3 parts. Part 1 gives answer to topic's question from "theory" which is actually from the Scrum Guide + little insight into Agile Coaching. Part 2 presents my research across the world about what people say is a Scrum Master. Part 3 presents my path to this role and experience in it. At the end, I give tips to current or future Scrum Masters from my own experience.

Published in: Engineering, Software
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Ivo Peksens - What is a Scrum Master?

  1. 1. What is a Scrum Master? @ivopeksens Agile Tour Vilnius 2015
  2. 2. Who has been a Scrum Master in the past or still is? Who plans to be a Scrum Master in the future? Who has issues being or with a Scrum Master?
  3. 3. Scrum
  4. 4. Other Masters?
  5. 5. Scrum Scrum Master, Developer, Product Owner XP Coach, Customer, Programmer, Tracker Lean Sw Dev. Customer, Development team FDD Project manager, Chief architect, Development manager, Chief programmer, Class owner, Domain expert, Tester, Deployer, Technical writer AUP No roles - least Agile, process centric Crystal Clear: Sponsor, Senior designer, Programmer DSDM Atern: Many + Atern Coach Kanban No roles (Change Agent / Agile Coach) http://www.devx.com/architect/Article/32761
  6. 6. http://www.amazon.com/dp/0321637704?tag=wwwcoachingag-20&camp=213381&creative=390973&linkCode=as4&creativeASIN=0321637704&adid=1JK88GK93YN3Q5EZMFY7&
  7. 7. http://www.amazon.com/dp/0321637704?tag=wwwcoachingag-20&camp=213381&creative=390973&linkCode=as4&creativeASIN=0321637704&adid=1JK88GK93YN3Q5EZMFY7&
  8. 8. is responsible for ensuring Scrum is understood and enacted. ensures that the Scrum Team adheres to Scrum theory, practices, and rules. scrumguides.org Scrum Master
  9. 9. Product Owner Development Team Organization The Scrum Master is a servant leader
  10. 10. Servant Leader greenleaf.org ...growth and well-being of people... ...helps people develop and perform as highly as possible….
  11. 11. What is a Scrum Master? Likes serving others (not PM)
  12. 12. What the world says is a Scrum Master? https://www.linkedin.com/grp/post/52030-5995666453381074945#commentID_discussion%3A5995666453381074945%3Agroup%3A52030
  13. 13. A Scrum Master is NOT the team lead! I had to repeat this at least once a day. A Scrum Master is NOT the communicator for the team. Any team member can talk to any stakeholder if they desire. A Scrum Master is NOT the decision maker for the team. New York, USA
  14. 14. Scrum Master is the one who drives the Agility within team and creates a sense of trust and transparency. He is like a Sheep dog or a servant leader acting as a wall to prevent the team from any deviation or interference. Gurgaon, India Anju Gahlawat
  15. 15. San Francisco Bay Area, USA Karen Fernandez
  16. 16. Seattle, USA arbiter cheerleader coach facilitator teacher servant leader standup comedian Timothy Mickol
  17. 17. Monitoring and nudging the team towards teamspirit and collaboration, functioning software and team self management. Central Region, Denmark Thomas AC Kofoed
  18. 18. Greater Boston Area, USA Dennis Lindenberg ...people relax and tell their truth.... ...large audience simpler than grooming...
  19. 19. When I've played the role, I have played it as one who is responsible for continuous improvement. So there is the dull bits of calling meetings and the more material contribution of removing obstacles and identifying non-value-adding wastes. It's partly practical work and partly culture work. It even gets into personal interaction coaching sometimes. But all-in-all, about helping the team improve value/effort ratio. Greater Chicago Area, USA Tim Ottinger
  20. 20. Scrum Master’s checklist All stakeholders needs in backlog? Is backlog visible to everybody? Is it in manageable size? Does PO know what is technical debt? ... Focus and concentration Like each other? Challenge each other? Variation in Retrospectives? Is focus on Sprint Goal stable? Is board up-to-date? ... Do you have automated tests? Pair programming? Constant refactoring? ... Inter-team communication? Org.impediments at director’s office door? Dead=Useless Is your organization recognized as one of the best places to work? ...SM http://www.scrummasterchecklist.org/pdf/ScrumMaster_Checklist_12_unbranded.pdf PO Team Org Engineering
  21. 21. What is a Scrum Master? Likes serving others (not PM)
  22. 22. My way to a Scrum Master
  23. 23. 1990s 2000s 2010s
  24. 24. Process invisible Teams scattered Many tools Backlogs Scrum
  25. 25. Scrum Software Development Unit Trying to manage quality AgileManifesto
  26. 26. 2013 → Scrum Master Scrum New project started... Visual Studio Scrum Process Template
  27. 27. What happened next ? Backlog
  28. 28. R1 - 3 teams in 3 countries - component based (backend) - 1 Scrum Master - Scrum events - not all, people frustrated, too short cycle - Poor groomings - Reviews just with PO - Huge amount of impediments (infra) - Me and couple of PMs to CSM course (met fantastic CST!) R2 - Invited Agile Coach. Backlog improved, Teams re-structured - 1.5 Scrum Masters (PM in transition) - Scrum events - all. (Delivery of Scrum workshop) - Groomings appear to be better - Pipeline, automation, infra - improves - Emphasis on Retrospectives - Reviews expand - Impediments analyzed - Frontend starts shining R3 - 2 teams in 3 countries - almost independent - Almost 2 Scrum Masters - Management support in Scrum, UI mockups beforehand - Monitoring, conflicts, coaching, Retrospective variations - Reviews better - Teamspirit. Co-location - Feels like we start flowing...
  29. 29. I just wanted to comment from product management point of view that I saw the demo of configuration UI last week for the first time and I was positively impressed where we are at the moment. In my mind this company is now closer than ever in the history to run the product and implement the customer how those supposed to be implemented in 21st century (regarding one of our core historic product) – thanks for that. You have gone a long way and I am sure you will be able to deliver continuing like that. Where we are (May)?
  30. 30. What is a Scrum Master? Likes serving others (not PM) Cares & doesn’t give up (transformer)
  31. 31. Tips for a Scrum Master Mission, not a position - trust, respect, listen & empathize Dedicated Scrum Master It’s PO, Team and Organization Get feedback from people you work with - your Review Learn from somebody cooler than you Learn coaching - it helps in growing others Mentor someone Read books, blogs, articles, LinkedIn discussions... Pay attention to how you communicate & your emotional intelligence
  32. 32. Since I am a Scrum Master
  33. 33. A business that makes nothing, but money is a poor business Henry Ford Poor Rich What about your business? Ačiū
  34. 34. References http://wellnessworkshub.com/wp-content/uploads/2014/03/stand-up.jpg http://agilescrum.foundationtraining.nl/img/scrum-cycle.jpg http://www.agilesherpa.org/assets/imgs/files/whatisagile-img.png http://ecx.images-amazon.com/images/I/51loQrUFfVL.jpg http://cdn.ttgtmedia.com/rms/misc/agileChapterExcerpt.jpg http://www.amazon.com/dp/0321637704/ref=as_sl_pd_tf_lc?tag=wwwcoachingag- 20&camp=213381&creative=390973&linkCode=as4&creativeASIN=0321637704&adid=00J4Q1FCAK7326F6D0CR&&ref- refURL=http%3A%2F%2Fwww.coachingagileteams.com%2F http://upload.wikimedia.org/wikipedia/commons/thumb/3/39/Three_Headed_Dragon_Sand_Sculpture.jpg/638px- Three_Headed_Dragon_Sand_Sculpture.jpg, http://scrumguides.org/scrum-guide.html#team-sm https://greenleaf.org/wp-content/uploads/2013/09/Servant-as-Leader-600-x-600.jpg https://greenleaf.org/what-is-servant-leadership/ http://wiki.alternatehistory.com/lib/exe/fetch.php/blank_map_directory/world_map_blank_black_lines_4500px_monochrome.png http://images.clipartpanda.com/clipart-house-House-Clip-Art-87.jpg http://voodoocomedy.com/wp-content/uploads/2014/05/standup_tips.jpg https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcS3SGht1eiBAXItkixptzSCSwhsuLfR3kyjobvkftJ08gY1BWUjdQ http://smartistcareerblog.com/wp-content/uploads/2013/03/how-many-hats.jpg http://www.thedailyriff.com/Racetonowhere.jpg https://pbs.twimg.com/profile_images/542246495328563201/I3d0kZaL_400x400.png http://www.lddk.lv/wp-content/themes/lddk/framework/image.php?src=http://www.lddk.lv/wp- content/uploads/2013/03/Latvenergo_logo.png&w=300&h=144&format=.png http://www.dubex.dk/static/distributors/Overside-365x207/Blue-coat-logo-365x207(1).jpg
  35. 35. References (2) http://www.etf.rtu.lv/sites/default/files/RTU_Logo.gif http://cms.ukintpress.com/UserFiles/Image/POSTAL/04-09/itella_logo.jpg https://grapholite.com/Images/SwimlaneTemplate.png http://www.8inc.org/resources/dr-ho-marketing-feature-2-what-exactly-is-a-headache-620x465.jpg https://skeptools.files.wordpress.com/2012/04/hammer-and-spanner.png?w=238&h=217 http://josvoskuil.files.wordpress.com/2010/04/plm.png http://www.wired.com/insights/wp-content/uploads/2012/05/silos.jpg http://www.orionnetworksolutions.com/wp-content/uploads/2014/01/software-development.jpg http://wallpoper.com/images/00/15/86/31/cast-of-the-unit-psptv_00158631_thumb.jpg http://www.qcc.cuny.edu/counseling/SiteImages/Graduation.jpg http://thedoublethink.com/wp-content/uploads/2009/05/perfect-storm.jpg http://assets.babycenter.com/ims/2012/10/iStock_000001279386Medium_4x3.jpg?width=520 http://thinketg.com/wp-content/uploads/2013/12/Microsoft_TFS.jpg https://pbs.twimg.com/profile_images/2903827747/e146269d040a6d9090f2603164d21955_400x400.png http://www.smallstepsbigchanges.com/wp-content/uploads/2012/10/aha_title1.jpeg http://www.yilmazcihan.com/wp-content/uploads/2015/03/Daily-Scrum.png http://www.ashrafiya.com/wp-content/uploads/2009/10/mudslide-300x207.jpg http://www.gfi.com/blog/wp-content/uploads/2010/07/monitoring.jpg http://us.cdn4.123rf.com/168nwm/jazzia/jazzia1112/jazzia111200009/11556642-.jpg http://www.informit.com/content/images/chap6_9780137043293/elementLinks/06fig06.jpg
  36. 36. References (3) http://www.scurri.co.uk/blog/wp-content/uploads/2013/08/retrospective-starfish.jpg https://cdn.tutsplus.com/mac/authors/legacy/Jordan%20Merrick/2012/09/19/applestore-onetoone.jpg http://www.communicationvalue.com/wp-content/uploads/2013/02/2013-02-26_1430.png http://roughandreadymedia.com/files/2014/04/i-m-thinking-of-an-animal-photo-u1.jpg https://s-media-cache-ak0.pinimg.com/736x/56/bc/17/56bc17f67f4b8f268ed9bff64c7e6c31.jpg http://a1.files.biography.com/image/upload/c_fit,cs_srgb,dpr_1.0,h_1200,q_80,w_1200/MTE5NDg0MDU0OTY2NDA0NjIz.jpg http://www.inspireleads.com/wp-content/uploads/2014/10/5307874242_da9e6395c2_b.jpg http://b.vimeocdn.com/ts/662/163/66216358_640.jpg http://www.djaa.com/kanban-lack-roles-strength https://www.scrumalliance.org/community/articles/2014/december/do-we-really-need-a-scrummaster http://www.infoq.com/presentations/hire-scrum-master http://www.mountaingoatsoftware.com/blog/scrummaster-full-time-or-not http://static.comicvine.com/uploads/original/6/63459/3635041-3285033267-US-Mo.jpg http://www.webmediafiji.com/wp-content/uploads/2011/10/stevejobs11.jpg https://maureenholland.files.wordpress.com/2011/04/banging_head_on_the_wall_t.jpg http://i2.wp.com/tinyfarmblog.com/wp-content/uploads/2008/06/spr08_weeding_potatoes.jpg?resize=550%2C412 http://www.childcare-guide.com/wp-content/uploads/2012/05/emmaljunga-pram-best-baby-stroller-travel-system.jpg http://cache4.asset-cache.net/gc/81773535-paperboy-selling-newspapers-holding-paper-up- gettyimages.jpg?v=1&c=IWSAsset&k=2&d=oboWR6Nnapa2SY6IcnKlQan6BiNVX5DHCr9EQIuoUknG3QVCRRzd4ogo2ELSAE2rnAeb8LPS6%2 BUhh4x3jcP7Fw%3D%3D http://friendshiphousemsu.org/wp-content/uploads/2013/01/acting2.jpg http://www.affm.net/wp-content/uploads/2014/10/DiscountCard_Boarder.jpg https://upload.wikimedia.org/wikipedia/commons/b/b7/Commodore_PC20.jpg http://2020projectmanagement.com/wp-content/uploads/2013/11/Project-Manager-Job-Description.jpg http://www.evoluzin.com/wp-content/uploads/2015/01/QA-Lead-480x480.jpg http://images.wisegeek.com/man-in-server-room.jpg http://ecx.images-amazon.com/images/I/51%2BNqr61-mL._SY344_BO1,204,203,200_.jpg http://3.bp.blogspot.com/_NXsPCTsdJ5s/TEz9VbzzckI/AAAAAAAAK10/WmrPuI_fgwA/s1600/coaching.gif

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