Consumer Affairs Overview<br />Consumer Affairs Branch<br />Fairfax County Department of <br />Cable and Consumer Services...
Buy clothes?<br />Use credit cards?<br />Buy electronics?<br />Rent an apartment?<br />Buy and/or repair an automobile?<br...
What we do<br /><ul><li>The Consumer Affairs Branch mediates consumer complaints against businesses, on behalf of consumers.
We investigate complaints and ensure businesses are operating within the VCPA.
We save consumers time and money by handling disputes for them and not involving the courts or lawyers.</li></ul>fairfaxco...
www.fairfaxcounty.gov/consumer<br />Describe your complaint against a business.<br />Submit:<br />receipts<br />lease agre...
Once you contact our office, we send a letter to the business, with a copy of your complaint, asking for their position.<b...
Field visits<br />Interview witnesses<br />Mediation<br />Review applicable laws and ordinances related to the complaint.<...
Online database is searchable alphabetically or by complaint type.<br />Resolution of complaint is made public record for ...
Home Contractors<br />Identity Theft<br />Buying & Maintaining your vehicle<br />Financial Literacy<br />Homeowner’s Assoc...
Consumer Affairs provides staff support to all Commission meetings<br />Provides statistics and research at the commission...
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Fairfax County Consumer Affairs: What We Do

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The Fairfax County Consumer Affairs Branch mediates consumer complaints against businesses, on behalf of consumers. We investigate complaints and ensure businesses are operating within the VCPA. We save consumers time and money by handling disputes for them and not involving the courts or lawyers.

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  • I had a late lunch today at the Canton Cafe in Springfield Plaza. I had two dishes that included under cooked pork and two that contained shrimp that was way past its prime. As a result, although I ate very little, I am feeling very ill. I suggest that the health department take a close look at the kitchen.
    Robert C. Beebe
    7131 Silver Lake Blvd. #231
    Alexandria, VA 22315
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Fairfax County Consumer Affairs: What We Do

  1. 1. Consumer Affairs Overview<br />Consumer Affairs Branch<br />Fairfax County Department of <br />Cable and Consumer Services<br />fairfaxcounty.gov/consumer<br />
  2. 2. Buy clothes?<br />Use credit cards?<br />Buy electronics?<br />Rent an apartment?<br />Buy and/or repair an automobile?<br />Have problems with Cox, Verizon,<br /> Comcast or Dominion Power?<br />Are You A Consumer?<br />fairfaxcounty.gov/consumer<br />
  3. 3. What we do<br /><ul><li>The Consumer Affairs Branch mediates consumer complaints against businesses, on behalf of consumers.
  4. 4. We investigate complaints and ensure businesses are operating within the VCPA.
  5. 5. We save consumers time and money by handling disputes for them and not involving the courts or lawyers.</li></ul>fairfaxcounty.gov/consumer<br />
  6. 6. www.fairfaxcounty.gov/consumer<br />Describe your complaint against a business.<br />Submit:<br />receipts<br />lease agreements <br />photos<br />other supporting documentation<br />How to File a Complaint<br />fairfaxcounty.gov/consumer<br />
  7. 7. Once you contact our office, we send a letter to the business, with a copy of your complaint, asking for their position.<br />Many cases are resolved quickly in this way.<br />The Process<br />fairfaxcounty.gov/consumer<br />
  8. 8. Field visits<br />Interview witnesses<br />Mediation<br />Review applicable laws and ordinances related to the complaint.<br />The Process<br />fairfaxcounty.gov/consumer<br />
  9. 9. Online database is searchable alphabetically or by complaint type.<br />Resolution of complaint is made public record for three years.<br />Complaint History<br />fairfaxcounty.gov/consumer<br />
  10. 10. Home Contractors<br />Identity Theft<br />Buying & Maintaining your vehicle<br />Financial Literacy<br />Homeowner’s Association (HOA)<br />Credit Reports<br />Consumer Knowledge Quiz <br />Your Community, Your Call<br />Consumer Focus<br />Outreach<br />fairfaxcounty.gov/consumer<br />
  11. 11. Consumer Affairs provides staff support to all Commission meetings<br />Provides statistics and research at the commissions’ request<br />Presents figures on the amount of complaints and types of complaints processed<br />Advises commission on consumer trends and market conditions<br />Provides Arbitration<br />Tenant-Landlord & Consumer Protection Commissions<br />fairfaxcounty.gov/consumer<br />
  12. 12. During FY 2010 – Consumer Affairs staff responded to 7259 case inquiries.<br />Recovered $1,221,437 in cash, goods, and services for consumers.<br />Conducted 142 outreach seminars to educate consumers about potential risks and scams.<br />Staff developed fact sheets, presentations, podcasts, Government Channel 16 Consumer Focus Program, and an e-Newsletter, The Informed Consumer.<br />The Results<br />fairfaxcounty.gov/consumer<br />
  13. 13. Contact the Fairfax County Consumer Affairs Branch for more information:<br /> 12000 Government Center Parkway, Suite 433<br />Fairfax, Virginia 22035<br />703-222-8435 TTY 711<br />www.fairfaxcounty.gov/consumer<br />consumer@fairfaxcounty.gov<br />fairfaxcounty.gov/consumer<br />Contact Consumer Affairs<br />

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