Fairfax County Consumer Affairs Career Day

1. Fairfax County Department of
Cable Communications and Consumer Services

2. Anyone who buys goods
or services for personal,
family or home use.

11. What Is Consumer Protection?
Laws that protect us when
businesses do not provide
quality services or products.

12. YOU CAN BE A CONSUMER
INVESTIGATOR!

13. WHAT DOES AN INVESTIGATOR DO?
• Investigate complaints.
• Give advice and information to
consumers.
• Understand consumer protection
laws.
• Mediate complaints to resolve
disputes.

14. WHAT WILL YOU DO?
• You will have to deal with unhappy
people and difficult situations.
• You will have to manage your time
well because the workload can be
heavy.
• You will have to be fair and impartial.

15. WHAT SKILLS DO YOU NEED?
• A college degree.
• Strong problem solving skills.
• Good writing and public speaking
skills.
• Patience in dealing with people.

16. BE A CHAMPION FOR
CONSUMER RIGHTS!
• Learn your consumer rights and
responsibilities.
• Exercise your consumer rights.
• Use your knowledge to make a
difference in someone’s life.
• Help change things.

17. Be a Savvy Consumer Today
So You Can Be
A Consumer Investigator Tomorrow!
www.fairfaxcounty.gov/consumer