FacilityQuest provides workplace strategy solutions that turn raw workplace data into useful information through quantitative and qualitative analysis of space utilization. This includes conducting utilization surveys and analysis to build a business case for workplace changes and gather evidence to support decisions around space optimization and alternative workplace strategies. Surveys are powered by StorySnaps, which leverages photos and comments to illustrate employees' experiences and perspectives of the physical workspace in a visual, qualitative way.

1. workpalce
strategy
FACILITY QUEST
TURN RAW WORKPLACE DATA INTO USEFUL INFORMATION
WITH A QUANTITATIVE AND QUALITATIVE FOCUS ON SPACE
UTILIZATION.
BUILD A BUSINESS CASE FOR WORKPLACE STRATEGY

2. 01
about facility quest
IN 2010, FOUNDER LOWELL
SCHNEIDER BUILT A SAAS
SOLUTION BASED ON THE
PRACTICES OF ARCHITECT
JOHN DUVIVIER TO
FACILITATE OBSERVER-
BASED UTILIZATION
SURVEYS. THIS SOLUTION
EVOLVED INTO
FACILITYQUEST IN 2011.
John Duvivier was then a
Principal at the internationally-
renown architecture firm
Gensler, which has since
completed hundreds of
utilization projects worldwide.
While serving a growing list of
evidence-driven clients,
FacilityQuest has continued to
partner with Gensler, helping
it’s clients understand the
utilization of their facilities. We
now offer a broad range of
solutions to facilities managers
and design professionals.

3. FOR ARCHITECTURE AND INTERIOR
DESIGN
BUILD TRUST AND COMMUNICATION
WITH EVIDENCE-BASED DESIGN
A data-gathering study leads to greater
client trust, deeper design conversations
and improved employee buy-in to
workplace changes. Evidence-based design
builds a business case for larger workplace
design projects.
"IS THE UTILIZATION OF CONFERENCE
ROOMS REALLY AS HIGH AS THEY SAY?"
Perception vs. reality. Before design, even
before programming, take a quantitative
look at space. See how raw data turns into
useful information and insights.
Gather quantitative space and activity data
to support qualitative data gathered
during interviews, focus groups or surveys.
"WE NEED TO PROVE THAT LARGE
CONFERENCE ROOMS ARE MOSTLY
BEING USED BY 1-2 PEOPLE."
Support space optimization and
planning decisions with utilization
data that shows “how many people
doing what activities in each space
type.”
Usage data offers a comparison with
industry benchmarks and best
practices.
"WE WANT TO PROPOSE MORE TEAM
SPACE AND SOME HOT DESKS, BUT
CULTURALLY IT WON'T FLY UNTIL WE
CAN PROVE HOW UNDERUTILIZED
THE WORKSTATIONS ARE."
"Culture eats strategy for lunch."
But utilization data can help
challenge the status quo by
showing that space will deliver
more value when put to a different
use. Evidence-based design builds a
business case for programming
options and alternative workplace
strategies.
Then, armed with the truth, a data-
gathering study leads to deeper
sales conversations.
Show effectiveness of design:
compare before-and-after data of
workplace utilization and
activities. A good data-driven story
communicates powerfully to your
next potential customer.

4. ACTIVITY ANALYSIS
MEASURE HOW SPACE IS USED WITH
UTILIZATION STUDIES
THE NEED FOR NEW
WORKPLACE
STRATEGIES GROWS
AS CHANGES IN THE
WORKFORCE
ACCELERATES.
Support space
planning decisions
with utilization data
that shows “how
many people doing
which activities in
what type of spaces.”
“Work styles” analysis
starts with knowing
statistically and
specifically where
employees get work
done: at their desk,
in meetings, or
somewhere else.
Understanding (and
showing) employee
mobility offers
opportunity for
alternative workplace
strategies.
WHAT TO EXPECT
With no software for
you to learn,
FacilityQuest gathers
floor plans and
existing data from
you.
We visually
document the spaces
you care about,
layering it all on floor
plans (and we’ll work
with you to fill any
gaps).
On a dashboard, you
instantly see
allocations of space,
and can compare
meeting spaces with
focused work areas,
for instance.
We set up your
utilization studies or
surveys, and manage
every step of the
process.

5. TASK START DATE END DATE
SURVEYS POWERED BY STORY
SNAPS
CHANGE MANAGEMENT FEEDBACK GOES VISUAL WITH
SEE SPACE THROUGH THEIR EYES
THIS UNIQUE SURVEY LEVERAGES
THE POWER AND EASE OF TEXTS
AND SELFIES. PARTICIPANTS
ANSWER QUESTIONS WITH A
PHOTO AND A NOTE TO SHARE
THEIR EXPERIENCE OF PLACE.
THE RESULT, A SEARCHABLE
COLLECTION OF VISUAL
ANSWERS, ILLUSTRATES FOR
DECISION MAKERS WHAT THE
OCCUPANTS SEE AND FEEL
ABOUT THEIR PHYSICAL
ENVIRONMENT. IT TELLS THE
SUBJECTIVE STORY THAT
COMPLEMENTS OBJECTIVE DATA
(E.G. FROM UTILIZATION STUDIES),
AND INVITES ANY GROUP OF
STAKEHOLDERS INTO THE
CHANGE PROCESS.
WHAT TO EXPECT IN A STORY
SNAPS SURVEY
ASK QUALITATIVE QUESTIONS
LIKE "WHERE DO YOU DO YOUR
MOST CREATIVE WORK?"
HARNESS THE POWER OF THE
SELFIE AND SEE THE WORKPLACE
THROUGH THEIR EYES.
A FUN AND ENGAGING WAY TO
GET VISUALS WITH NOTES AS
FEEDBACK FROM EMPLOYEES.
BROWSE PHOTOS AND NOTES BY
QUESTION, BY PARTICIPANT, OR
SEARCH FOR KEY WORDS IN
COMMENTS TO FIND PATTERNS.
SEND EMAILS OR TEXTS TO
PARTICIPANTS FROM THE ADMIN
PORTAL TO ENCOURAGE
PARTICIPATION, CHANGE
DEADLINES, OR CLARIFY
EXPECTATIONS.

6. CONTACT US
FACILITYQUEST IS A SERVICE OF SCHEMA RESEARCH CORP.
2532 SANTA CLARA AVE.
#216
ALAMEDA, CA 94501 USA
EMAIL:
INFO@FACILITYQUEST.COM
PHONE: 510-868-9658
WWW.FACILITYQUEST.COM