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Making Business is
         Personal


        Arno Lubrun
               Director
      Facebook Benelux
Obermütten, Graubünden, 78 inhabitants
Resulting in new visitors:
9
Social Strategies

Business                                                             Social Business!
 Impact!                                                             •  Incorporating people into core
                                                                        business functions & products!
                                                                     •  Touches multiple areas within the
                                                                        organization!
                                                                     •  Drives real financial results !
                                                                    •  Measured with core business
                                       Social Marketing!               metrics!
                                       •  Custom marketing strategies!
                                       •  People create the message!
                                       •  Media amplifies the message!
                                       •  Measured with mainstream
   Social Media!                          marketing metrics !
   •  Publishing & monitoring of
      company channels!
   •  Traditional “push” advertising
      campaigns!
                                  !
   •  Measured with channel specific
      metrics!
                                                                                   Organizational
                                                                                    Integration!
   !
Social Strategies

Business                                                             Social Business!
 Impact!                                                             •  Incorporating people into core
                                                                        business functions & products!
                                                                     •  Touches multiple areas within the
                                                                        organization!
                                                                     •  Drives real financial results !
                                                                    •  Measured with core business
                                       Social Marketing!               metrics!
                                       •  Custom marketing strategies!
                                       •  People create the message!
                                       •  Media amplifies the message!
                                       •  Measured with mainstream
   Social Media!                          marketing metrics !
   •  Publishing & monitoring of
      company channels!
   •  Traditional “push” advertising
      campaigns!
                                  !
   •  Measured with channel specific
      metrics!
                                                                                   Organizational
                                                                                    Integration!
   !
The easiest step: Relevant targeting

                                 Find the people who
                                 actually love
                                 cooking & dining (as
                                 an interest) !


                                 Find the people who
                                 like Jamie Oliver,
                                 Nigella Lawson and
                                 Gordon Ramsey (as
                                 a specific interest)!
Anyone can start their business
Create a page / right audience




                                  13
Social Strategies

Business                                                             Social Business!
 Impact!                                                             •  Incorporating people into core
                                                                        business functions & products!
                                                                     •  Touches multiple areas within the
                                                                        organization!
                                                                     •  Drives real financial results !
                                                                    •  Measured with core business
                                       Social Marketing!               metrics!
                                       •  Custom marketing strategies!
                                       •  People create the message!
                                       •  Media amplifies the message!
                                       •  Measured with mainstream
   Social Media!                          marketing metrics !
   •  Publishing & monitoring of
      company channels!
   •  Traditional “push” advertising
      campaigns!
                                  !
   •  Measured with channel specific
      metrics!
                                                                                   Organizational
                                                                                    Integration!
   !
Moving from Broadcasting to Amplifying:
Social Marketing




                    15
Moving from Broadcasting to Amplifying:
Social Marketing




                                          16
Social Strategies

Business                                                             Social Business!
 Impact!                                                             •  Incorporating people into core
                                                                        business functions & products!
                                                                     •  Touches multiple areas within the
                                                                        organization!
                                                                     •  Drives real financial results !
                                                                    •  Measured with core business
                                       Social Marketing!               metrics!
                                       •  Custom marketing strategies!
                                       •  People create the message!
                                       •  Media amplifies the message!
                                       •  Measured with mainstream
   Social Media!                          marketing metrics !
   •  Publishing & monitoring of
      company channels!
   •  Traditional “push” advertising
      campaigns!
                                  !
   •  Measured with channel specific
      metrics!
                                                                                   Organizational
                                                                                    Integration!
   !
The grocery business
has always been social	
  
But as it scaled, things got less
social…less personal 	
  
Identity!
Identity!
Taking Loyalty Cards from product
preference to life preference!



                       1.  Assortment Opportunity!
                       2.  Personalized Experience!
                       3.  Discovery!
Social Strategies

Business                                                             Social Business!
 Impact!                                                             •  Incorporating people into core
                                                                        business functions & products!
                Customers	
  Today	
  
                                                                     •  Touches multiple areas within the
                                                                        organization!
                                                                     •  Drives real financial results !
                                                                    •  Measured with core business
                                       Social Marketing!               metrics!
                                       •  Custom marketing strategies!
                                       •  People create the message!
                                       •  Media amplifies the message!
                                       •  Measured with mainstream
   Social Media!                          marketing metrics !
   •  Publishing & monitoring of
      company channels!
   •  Traditional “push” advertising
      campaigns!
                                  !
   •  Measured with channel specific
      metrics!
                                                                                   Organizational
                                                                                    Integration!
   !
New opportunity asks for a new design




                                        23
Question and Answers
Why does facebook work?

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Presentation Arno Lebrun Facebook Benelux

  • 1. Making Business is Personal Arno Lubrun Director Facebook Benelux
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Resulting in new visitors:
  • 9. 9
  • 10. Social Strategies Business Social Business! Impact! •  Incorporating people into core business functions & products! •  Touches multiple areas within the organization! •  Drives real financial results ! •  Measured with core business Social Marketing! metrics! •  Custom marketing strategies! •  People create the message! •  Media amplifies the message! •  Measured with mainstream Social Media! marketing metrics ! •  Publishing & monitoring of company channels! •  Traditional “push” advertising campaigns! ! •  Measured with channel specific metrics! Organizational Integration! !
  • 11. Social Strategies Business Social Business! Impact! •  Incorporating people into core business functions & products! •  Touches multiple areas within the organization! •  Drives real financial results ! •  Measured with core business Social Marketing! metrics! •  Custom marketing strategies! •  People create the message! •  Media amplifies the message! •  Measured with mainstream Social Media! marketing metrics ! •  Publishing & monitoring of company channels! •  Traditional “push” advertising campaigns! ! •  Measured with channel specific metrics! Organizational Integration! !
  • 12. The easiest step: Relevant targeting Find the people who actually love cooking & dining (as an interest) ! Find the people who like Jamie Oliver, Nigella Lawson and Gordon Ramsey (as a specific interest)!
  • 13. Anyone can start their business Create a page / right audience 13
  • 14. Social Strategies Business Social Business! Impact! •  Incorporating people into core business functions & products! •  Touches multiple areas within the organization! •  Drives real financial results ! •  Measured with core business Social Marketing! metrics! •  Custom marketing strategies! •  People create the message! •  Media amplifies the message! •  Measured with mainstream Social Media! marketing metrics ! •  Publishing & monitoring of company channels! •  Traditional “push” advertising campaigns! ! •  Measured with channel specific metrics! Organizational Integration! !
  • 15. Moving from Broadcasting to Amplifying: Social Marketing 15
  • 16. Moving from Broadcasting to Amplifying: Social Marketing 16
  • 17. Social Strategies Business Social Business! Impact! •  Incorporating people into core business functions & products! •  Touches multiple areas within the organization! •  Drives real financial results ! •  Measured with core business Social Marketing! metrics! •  Custom marketing strategies! •  People create the message! •  Media amplifies the message! •  Measured with mainstream Social Media! marketing metrics ! •  Publishing & monitoring of company channels! •  Traditional “push” advertising campaigns! ! •  Measured with channel specific metrics! Organizational Integration! !
  • 18. The grocery business has always been social  
  • 19. But as it scaled, things got less social…less personal  
  • 21. Identity! Taking Loyalty Cards from product preference to life preference! 1.  Assortment Opportunity! 2.  Personalized Experience! 3.  Discovery!
  • 22. Social Strategies Business Social Business! Impact! •  Incorporating people into core business functions & products! Customers  Today   •  Touches multiple areas within the organization! •  Drives real financial results ! •  Measured with core business Social Marketing! metrics! •  Custom marketing strategies! •  People create the message! •  Media amplifies the message! •  Measured with mainstream Social Media! marketing metrics ! •  Publishing & monitoring of company channels! •  Traditional “push” advertising campaigns! ! •  Measured with channel specific metrics! Organizational Integration! !
  • 23. New opportunity asks for a new design 23
  • 24. Question and Answers Why does facebook work?