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Lean Six Sigma (Services) Green Belt
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                                                                                    Course Outline
                                                        Overview
 Program Objectives                                         •     Organization - Purpose, challenges and imperatives
 •   Impart an understanding of Lean Six                    •     Six Sigma Framework
     Sigma to drive process and result                      •     DMAIC Methodology Overview
     oriented improvement culture                           •     Financial Benefits of Six Sigma and Organizational Impact
 •   Equip with skills to identify and                      •     Lean Six sigma Excellence Terminology
     implement Green Belt level
     improvement projects and to assist                 Define
     Champions / Black Belts                                •     Problem areas - Identification and prioritization
                                                            •     Project Definition and Charter
 Duration: 6 Days                                           •     Team definition, Roles and Responsibilities
                                                            •     Gathering VOC / VOB
                                                            •     Translate VOC / VOB to CTQs / CTPs
 Batch Size: 15 – 20 (Recommended)
                                                            •     SIPOC Diagram
                                                            •     Define Phase Review
 Participant Profile
                                                        Measure
 •   Candidates desirous of Lean Six Sigma
                                                            •     Data Attributes (Continuous Versus Discrete)
     Green Belt level qualifications
                                                            •     Measurement system definition and analysis
 •   Work experience (2+ years) from
     Manufacturing, IT/Technology, BFSI,                    •     Data Collection Techniques and Plan
     ITES/BPO/KPO/ITIM, Services or other                   •     Understanding Variation (Run Chart, Histogram, Mean, SD, Range)
     industries.                                            •     Measuring Process and Performance Capability
                                                            •     Value Streamm Mapping (VSM)
 Assessment                                                 •     Concept of “Waste” and VA/NVA ratio
 •   Written Test (Multiple choice                          •     Calculating Cycle time / Yield / Throughput
     objective type questions)                              •     Calculating Sigma Level
                                                            •     Baseline Performance representation
                                                            •     Measurement Phase Review
 Certification
 •   Lean Six Sigma Green Belt                          Analyze
     (Participation and Course Completion)                  •     Data visualization (Scatter plot)
     Certificate                                            •     Value Added analysis
                                                            •     Pull and Flow approach
                                                            •     Data Segmentation and Stratification
 Computing Facilities
                                                            •     Cause and Effect Analysis (Ishikawa / Fish-bone diagram)
 •   Laptop with Microsoft Excel (Ver-
                                                            •     Benchmarking
     2003) running on Windows XP along
                                                            •     Correlation and Regression
     with QI-Macros
                                                            •     Root cause verification
                                                            •     Determining opportunity for improvement
                                                            •     Analyze Phase Review
                                                        Improve
                                                            •     Brainstorming and Multi-voting
                                                            •     Work Process Automation
                                                            •     Failure Modes and Effects Analysis (FMEA)
                                                            •     SEDAC and Kaizen
                                                            •     Piloting the solution
                                                            •     Implementation Planning
                                                            •     Improve Phase Review
                                                        Control
                                                            •     Improvement Results assessment
                                                            •     Process Control methods (Control charts, Mistake-proofing, Kanban,
                                                                  5S. Visual Standards / Controls)
                                                            •     Establishing Process Standards for Inputs, Process and Outputs
                                                            •     Develop Process Control Plan
                                                            •     Control Phase Review
                                                        Assessment and Project Submission



                                                eXample Consulting Group
                                     E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com
                                                    USA • Germany • Kenya • India
Lean Six Sigma (Services) Green Belt

                       WHAT DO PARTICIPANTS THINK OF OUR PROGRAM?

  Very pleased to find a very knowledgeable teacher for a very difficult and challenging exercise
  My rating: 10 / 10 - Head of R&D (PhD) (A UK MNC and Global leader in Fine Chemicals, Mumbai)

  I will definitely recommend this program to colleagues
  My Rating: 10 / 10 - Senior Software Engineer (A top US MNC Global Services firm, Bangalore)

  A very good initiative for success of business. Very structured and focussed program. V.Good
  understanding of the subject and conveying the same to the participants. V. Good !!
  My rating: 10 / 10 - Head - Quality Assurance (A UK MNC and Global leader in Fine Chemicals,
  Mumbai)

  Training was good!! I was amazed with the trainer’s talent of remembering names at the first sight!! His
  presentation skills are really good!! I will definitely recommend this program to friends and colleagues.
  It has applicability to a great extent in my work environment!!
  My Rating: 10 / 10 – Sr. Software Engineer (A Top MNC Consulting, Tech & Outsourcing firm,
  Chennai)

  Course contents, documentation and trainer had created good impact / interest. Work applicability
  100%
  My rating: 10 / 10 - Quality Systems Engineer (A mid sized IT Services firm, Bangalore)

  I found the case study very interesting as it was the point when everything started happening practical
  My rating: 9.6 / 10 - Manager – Quality (A UK MNC and Global leader in Fine Chemicals, Mumbai)

  It was a very good program (fact driven) and proactive in approach
  My rating: 9.5 / 10 - Project Engineer (A Top Infrastructure and Construction company, Mumbai)

  Trainer was very knowledgeable and down to things. Was very practical and the content was excellent.
  My expectations fully met and applicability in work areas very much!! Will definitely recommend the
  program
  My rating: 9.3 / 10 - Manager – Production (A MNC Pharmaceutical giant’s Indian operations,
  Chennai)

  Program is very useful and informative for day to day activities
  My rating: 9 / 10 - Manager – Maintenance (A UK MNC and Global leader in Fine Chemicals – Mumbai)

  The three day certification program was truly an enriching experience. One thing that clearly stood out
  was the extremely practical perspective of the workshop, further it also gave us an environment to
  interact with folks from other industries and see things in a different light. I would like to thank you for
  this wonderful opportunity and would look forward to more such opportunities for interaction.
  My rating: 9 / 10 - Business Analyst – Retail domain (India’s #2 IT Services company, Bangalore)




                                          eXample Consulting Group
                               E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com
                                              USA • Germany • Kenya • India
Lean Six Sigma (Services) Green Belt


                      WHAT DO PARTICIPANTS THINK OF OUR PROGRAM?

  The six Sigma program gave me a new awakening to identify the problems which were not visible to me
  and also thought me the structured approach to identify the cause of the problem and a whole new
  approach to measure them with new metrics and tools used as per Six Sigma, and showed me the way
  to identify the problem through a mathematical model the answer to these model shows us what could
  be the end result. Keeping these results we will be able to narrow down our future shocks and improve
  our quality of solutions given to customer. Got 100% value for the fees paid.
  My rating: 9 / 10 - Asst, Sales Manager (A Leading Trading and Distribution company, Dubai - UAE)

  Amazing vocabulary, Training and Product knowledge of the trainer. Course contents were precise and
  way of presentation was impressive that invoked the interest level amongst participants. Surely
  recommend!!
  My Rating: 9 / 10 - Team Leader (A specialized Indian IT Services firm, Bangalore)

  Will definitely recommend this program!!
  My Rating: 9 / 10 - Executive – Quality (A leading Financial Services BPO organization, Chennai)

  Expectations met!! Surely will recommend to colleagues and very useful to apply in my work
  environment!!
  My rating: 9 / 10 - Production Engineer (A top MNC Group company, Pondicherry)

  Training is good and applicable. Will definitely recommend to others!!
  My rating: 9 / 10 - Engineer – QA (A specialized Aerospace Engineering JV company, Chennai)

  Presentation, interaction, communication, planning the course almost everything went well. Very
  happy!! The safest way on the road is to take the road which was built completely till the destination.
  Hence, to implement Six Sigma, learn it from eXample India. I realized 100% value and will recommend
  to colleagues.
  My rating: 8.9 / 10 - Energy Technologist (A Solar products business organization, Vishakapatnam)

  Conception of the course and contents were easy to understand.
  My rating: 8.7 / 10 - Manager – Quality (A MNC Pharmaceutical giant’s Indian operations, Chennai)

  Trainer clarity in explaining concepts was very good. Even though I had earlier exposure to 6 Sigma and
  GB Projects with GE, I had a lot of further learning from the 3 day workshop. Along with refreshing my
  memory, I also gained clarity with certain things that were not clear to me earlier.
  My rating: 8.5 / 10 - QA Leader (A leading French MNC’s Indian Offshore division, Bangalore)

  Very Participative and informal mode of training encouraging a good learning atmosphere. Another good
  point is a nice focus on real life situation during the program
  My rating: 8 / 10 - Head – Operations (A top Global MNC Cereal foods giant, Mumbai)




                                        eXample Consulting Group
                             E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com
                                            USA • Germany • Kenya • India
Lean Six Sigma (Services) Green Belt


                      WHAT DO PARTICIPANTS THINK OF OUR PROGRAM?

  The program is AMAZING!!
  My rating: 8 / 10 - General Manager – Operations (A leading Content Mgmt. BPO, Chennai)

  Trainer is good, found the program valuable with usage of Six sigma Software. Will recommend!!
  My rating: 8 / 10 - Quality Executive (A leading Financial Services BPO organization, Chennai)

  Overall training program is good but some of the concepts rushed up. Can give more exercises related
  to participant’s problem/project. I will definitely recommend this program to colleagues. It met my
  expectations and applicable to a great extent in my work. Will definitely recommend to colleagues.
  My rating: 8 / 10 - Assistant Manager (A leading and reputed Healthcare BPO company, Chennai)

  More examples and advanced topics can also be included
  My rating: 8 / 10 - Senior Manager (QA) (The only Indian Electric Car Mfg. company, Bangalore)

  Course material and approach to subject matter is good!! The program very much met my expectations
  and very applicable to my work environment. Will definitely recommend the program to colleagues.
  My rating: 8 / 10 - General Manager (A specialized Aerospace Engineering JV company, Chennai)

  Trainer presentation is good and well communicated. The program completely met my expectations,
  delivered 100% value and most applicable in my work. Will definitely recommend to colleagues.
  My rating: 8 / 10 - Configuration Manager (A newly launched Telecom Service provider, Dubai -
  UAE)

  Objectives entirely met. Applicability in my area of work – Very much!! Will definitely recommend!!
  My rating: 8 / 10 - Business Analyst - Retail Domain (India’s #2 IT Services company, Bangalore)

  Training program, content and delivery went very well!! Can avoid last minute rush of topics. Met
  expectations and will recommend to friends.
  My rating: 7.5 / 10 - Training & Consulting manager (A reputed Healthcare BPO company, Chennai)

  Opened a new world!! Will definitely recommend the program to colleagues.
  My rating: 7 / 10 - Domain consultant (A reputed Healthcare BPO company, Chennai)

  Objective of attending the training achieved. Suggest to stress more on statistical and mathematical
  problems and its initial approach to technical participants
  My rating: 7 / 10 - Quality Engineer (A leading French MNC’s Indian Offshore division, Bangalore)

  Program skills applicable to a good extent in my work environment.
  My rating: 7 / 10 - Team Leader (SQA) (A leading French MNC’s Indian Offshore division, Bangalore)

        For further testimonials and past program highlights please visit www.examplecg.com




                                        eXample Consulting Group
                             E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com
                                            USA • Germany • Kenya • India
Lean Six Sigma (Services) Green Belt


                                   TRAINING REGISTRATION FORM

  Registration for:        LEAN SIX SIGMA (SERVICES) GREEN BELT – TRAINING AND CERTIFICATION

  Organization: ___________________ Location / City: _____________ No. of participants: ____

        Participant Name          Designation         Department /        Experience   E-mail
                                                        Function            (years)
  1.

  2.

  3.

  4.

  5.

  6.

  7.

  8.

  9.

  10.

  11.

  12.

  13.

  14.

  15.

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                                      (Use additional sheets if needed)




                                         eXample Consulting Group
                              E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com
                                             USA • Germany • Kenya • India

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Lean Six Sigma Green Belt Services Certification Brochure

  • 1. Lean Six Sigma (Services) Green Belt Quick View Course Outline Overview Program Objectives • Organization - Purpose, challenges and imperatives • Impart an understanding of Lean Six • Six Sigma Framework Sigma to drive process and result • DMAIC Methodology Overview oriented improvement culture • Financial Benefits of Six Sigma and Organizational Impact • Equip with skills to identify and • Lean Six sigma Excellence Terminology implement Green Belt level improvement projects and to assist Define Champions / Black Belts • Problem areas - Identification and prioritization • Project Definition and Charter Duration: 6 Days • Team definition, Roles and Responsibilities • Gathering VOC / VOB • Translate VOC / VOB to CTQs / CTPs Batch Size: 15 – 20 (Recommended) • SIPOC Diagram • Define Phase Review Participant Profile Measure • Candidates desirous of Lean Six Sigma • Data Attributes (Continuous Versus Discrete) Green Belt level qualifications • Measurement system definition and analysis • Work experience (2+ years) from Manufacturing, IT/Technology, BFSI, • Data Collection Techniques and Plan ITES/BPO/KPO/ITIM, Services or other • Understanding Variation (Run Chart, Histogram, Mean, SD, Range) industries. • Measuring Process and Performance Capability • Value Streamm Mapping (VSM) Assessment • Concept of “Waste” and VA/NVA ratio • Written Test (Multiple choice • Calculating Cycle time / Yield / Throughput objective type questions) • Calculating Sigma Level • Baseline Performance representation • Measurement Phase Review Certification • Lean Six Sigma Green Belt Analyze (Participation and Course Completion) • Data visualization (Scatter plot) Certificate • Value Added analysis • Pull and Flow approach • Data Segmentation and Stratification Computing Facilities • Cause and Effect Analysis (Ishikawa / Fish-bone diagram) • Laptop with Microsoft Excel (Ver- • Benchmarking 2003) running on Windows XP along • Correlation and Regression with QI-Macros • Root cause verification • Determining opportunity for improvement • Analyze Phase Review Improve • Brainstorming and Multi-voting • Work Process Automation • Failure Modes and Effects Analysis (FMEA) • SEDAC and Kaizen • Piloting the solution • Implementation Planning • Improve Phase Review Control • Improvement Results assessment • Process Control methods (Control charts, Mistake-proofing, Kanban, 5S. Visual Standards / Controls) • Establishing Process Standards for Inputs, Process and Outputs • Develop Process Control Plan • Control Phase Review Assessment and Project Submission eXample Consulting Group E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com USA • Germany • Kenya • India
  • 2. Lean Six Sigma (Services) Green Belt WHAT DO PARTICIPANTS THINK OF OUR PROGRAM? Very pleased to find a very knowledgeable teacher for a very difficult and challenging exercise My rating: 10 / 10 - Head of R&D (PhD) (A UK MNC and Global leader in Fine Chemicals, Mumbai) I will definitely recommend this program to colleagues My Rating: 10 / 10 - Senior Software Engineer (A top US MNC Global Services firm, Bangalore) A very good initiative for success of business. Very structured and focussed program. V.Good understanding of the subject and conveying the same to the participants. V. Good !! My rating: 10 / 10 - Head - Quality Assurance (A UK MNC and Global leader in Fine Chemicals, Mumbai) Training was good!! I was amazed with the trainer’s talent of remembering names at the first sight!! His presentation skills are really good!! I will definitely recommend this program to friends and colleagues. It has applicability to a great extent in my work environment!! My Rating: 10 / 10 – Sr. Software Engineer (A Top MNC Consulting, Tech & Outsourcing firm, Chennai) Course contents, documentation and trainer had created good impact / interest. Work applicability 100% My rating: 10 / 10 - Quality Systems Engineer (A mid sized IT Services firm, Bangalore) I found the case study very interesting as it was the point when everything started happening practical My rating: 9.6 / 10 - Manager – Quality (A UK MNC and Global leader in Fine Chemicals, Mumbai) It was a very good program (fact driven) and proactive in approach My rating: 9.5 / 10 - Project Engineer (A Top Infrastructure and Construction company, Mumbai) Trainer was very knowledgeable and down to things. Was very practical and the content was excellent. My expectations fully met and applicability in work areas very much!! Will definitely recommend the program My rating: 9.3 / 10 - Manager – Production (A MNC Pharmaceutical giant’s Indian operations, Chennai) Program is very useful and informative for day to day activities My rating: 9 / 10 - Manager – Maintenance (A UK MNC and Global leader in Fine Chemicals – Mumbai) The three day certification program was truly an enriching experience. One thing that clearly stood out was the extremely practical perspective of the workshop, further it also gave us an environment to interact with folks from other industries and see things in a different light. I would like to thank you for this wonderful opportunity and would look forward to more such opportunities for interaction. My rating: 9 / 10 - Business Analyst – Retail domain (India’s #2 IT Services company, Bangalore) eXample Consulting Group E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com USA • Germany • Kenya • India
  • 3. Lean Six Sigma (Services) Green Belt WHAT DO PARTICIPANTS THINK OF OUR PROGRAM? The six Sigma program gave me a new awakening to identify the problems which were not visible to me and also thought me the structured approach to identify the cause of the problem and a whole new approach to measure them with new metrics and tools used as per Six Sigma, and showed me the way to identify the problem through a mathematical model the answer to these model shows us what could be the end result. Keeping these results we will be able to narrow down our future shocks and improve our quality of solutions given to customer. Got 100% value for the fees paid. My rating: 9 / 10 - Asst, Sales Manager (A Leading Trading and Distribution company, Dubai - UAE) Amazing vocabulary, Training and Product knowledge of the trainer. Course contents were precise and way of presentation was impressive that invoked the interest level amongst participants. Surely recommend!! My Rating: 9 / 10 - Team Leader (A specialized Indian IT Services firm, Bangalore) Will definitely recommend this program!! My Rating: 9 / 10 - Executive – Quality (A leading Financial Services BPO organization, Chennai) Expectations met!! Surely will recommend to colleagues and very useful to apply in my work environment!! My rating: 9 / 10 - Production Engineer (A top MNC Group company, Pondicherry) Training is good and applicable. Will definitely recommend to others!! My rating: 9 / 10 - Engineer – QA (A specialized Aerospace Engineering JV company, Chennai) Presentation, interaction, communication, planning the course almost everything went well. Very happy!! The safest way on the road is to take the road which was built completely till the destination. Hence, to implement Six Sigma, learn it from eXample India. I realized 100% value and will recommend to colleagues. My rating: 8.9 / 10 - Energy Technologist (A Solar products business organization, Vishakapatnam) Conception of the course and contents were easy to understand. My rating: 8.7 / 10 - Manager – Quality (A MNC Pharmaceutical giant’s Indian operations, Chennai) Trainer clarity in explaining concepts was very good. Even though I had earlier exposure to 6 Sigma and GB Projects with GE, I had a lot of further learning from the 3 day workshop. Along with refreshing my memory, I also gained clarity with certain things that were not clear to me earlier. My rating: 8.5 / 10 - QA Leader (A leading French MNC’s Indian Offshore division, Bangalore) Very Participative and informal mode of training encouraging a good learning atmosphere. Another good point is a nice focus on real life situation during the program My rating: 8 / 10 - Head – Operations (A top Global MNC Cereal foods giant, Mumbai) eXample Consulting Group E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com USA • Germany • Kenya • India
  • 4. Lean Six Sigma (Services) Green Belt WHAT DO PARTICIPANTS THINK OF OUR PROGRAM? The program is AMAZING!! My rating: 8 / 10 - General Manager – Operations (A leading Content Mgmt. BPO, Chennai) Trainer is good, found the program valuable with usage of Six sigma Software. Will recommend!! My rating: 8 / 10 - Quality Executive (A leading Financial Services BPO organization, Chennai) Overall training program is good but some of the concepts rushed up. Can give more exercises related to participant’s problem/project. I will definitely recommend this program to colleagues. It met my expectations and applicable to a great extent in my work. Will definitely recommend to colleagues. My rating: 8 / 10 - Assistant Manager (A leading and reputed Healthcare BPO company, Chennai) More examples and advanced topics can also be included My rating: 8 / 10 - Senior Manager (QA) (The only Indian Electric Car Mfg. company, Bangalore) Course material and approach to subject matter is good!! The program very much met my expectations and very applicable to my work environment. Will definitely recommend the program to colleagues. My rating: 8 / 10 - General Manager (A specialized Aerospace Engineering JV company, Chennai) Trainer presentation is good and well communicated. The program completely met my expectations, delivered 100% value and most applicable in my work. Will definitely recommend to colleagues. My rating: 8 / 10 - Configuration Manager (A newly launched Telecom Service provider, Dubai - UAE) Objectives entirely met. Applicability in my area of work – Very much!! Will definitely recommend!! My rating: 8 / 10 - Business Analyst - Retail Domain (India’s #2 IT Services company, Bangalore) Training program, content and delivery went very well!! Can avoid last minute rush of topics. Met expectations and will recommend to friends. My rating: 7.5 / 10 - Training & Consulting manager (A reputed Healthcare BPO company, Chennai) Opened a new world!! Will definitely recommend the program to colleagues. My rating: 7 / 10 - Domain consultant (A reputed Healthcare BPO company, Chennai) Objective of attending the training achieved. Suggest to stress more on statistical and mathematical problems and its initial approach to technical participants My rating: 7 / 10 - Quality Engineer (A leading French MNC’s Indian Offshore division, Bangalore) Program skills applicable to a good extent in my work environment. My rating: 7 / 10 - Team Leader (SQA) (A leading French MNC’s Indian Offshore division, Bangalore) For further testimonials and past program highlights please visit www.examplecg.com eXample Consulting Group E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com USA • Germany • Kenya • India
  • 5. Lean Six Sigma (Services) Green Belt TRAINING REGISTRATION FORM Registration for: LEAN SIX SIGMA (SERVICES) GREEN BELT – TRAINING AND CERTIFICATION Organization: ___________________ Location / City: _____________ No. of participants: ____ Participant Name Designation Department / Experience E-mail Function (years) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. (Use additional sheets if needed) eXample Consulting Group E-Mail: enquiry@eXamplecg.com, Web: www.eXamplecg.com USA • Germany • Kenya • India