1. Afternoon activity:
Thinking about the topics discussed so far, against the issues you face in your organisation, what
would be your:
o
o
o
o
o
Challenge
Critical Success Factor
Best starting point
Desired impact
Thing to stop doing
FC1:
Challenges:
- Time pressures: to deliver quickly
- Breaking down silos
- Refocusing the team
- Leadership (at the top) and willingness to take risks
FC2:
Challenge:
- Identify clear vision
- Communicate to staff, customers, councillors, etc to get buy in
Success factor:
- Are we still here in 20 years time?
Best starting point:
- Reflecting on info from today and applying it
- Talk to / listen to customers
Impact:
- Empowered communities
- Sustainable services
Stop doing:

2. -
Stop thinking of problems
Stop thinking of ‘good old days’ – this is what we have now
FC3:
Challenges:
- Staff to look at things differently
- We can’t seem to stop doing anything
- Look at more strategically
Success factors:
- Staff involvement and good communication
- Empowering staff
Best start point:
- Engagement and involvement of staff at all levels
Desired impact:
- Successful outcomes
FC5:
Challenges:
- Elected members
Best starting point:
- Peer group meetings amongst PLAs
Thing to stop doing:
- Stop focusing on what we have not got + what we have
FC6:
- Getting all staff on board
- Talking the right language to the right people
- Impact should be positive on customers
- Stop over-specialisation, upskill all staff and make skills sets generic
FC7:
Challenges:
- Staff resistance: we’re always done it that way
- Empowering staff and acceptance of volunteers
- Other Council depts – silo working
Critical success factors
- More people using more services more of the time
- Improved customer satisfaction
- More partnership working
- Cost efficiency
Desired impact:
- Libraries to be public face of all frontline services – cultural, health, all public services
Thing to stop:

3. -
Saying ‘we’ve always done it that way’!
FC7:
Challenge:
- To be valued as a community asset
- Processes: ask why?