Wednesday, 01 May 2013Catalysing Communities: the Library AssetThu 25 April 2013Write up – morning activity (flipcharts)1....
Wednesday, 01 May 2013Julie Trains – manager of Acomb Explore CentreEngage with those who don’t use us & why? How can we h...
Wednesday, 01 May 2013The “neutral” identity as opposed to institutionWe have:Libraries at the physical heart of the commu...
Wednesday, 01 May 2013Library Service – has activity driven by publicStaff – skilled & responsiveSupport people to set up ...
Wednesday, 01 May 2013The library is the place to go for information and education, eg on local information, to learn abou...
Wednesday, 01 May 2013o Innovationo Working on the future paradigmo Coordination between services so it is everyone’s prob...
Wednesday, 01 May 2013o We need: to market ourselves, business and entrepreneurial approach, changeperception of our role,...
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Catalyst libraries event flipcharts

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Catalyst libraries event flipcharts

  1. 1. Wednesday, 01 May 2013Catalysing Communities: the Library AssetThu 25 April 2013Write up – morning activity (flipcharts)1. Catalyst community – things we have alreadyCreation of 3 community rooms free of charge –tea dances for inclusion of the elderlyadult learning classes to help people back into employmenthealth advice – third sector advice sessions, health MOT, Bodisan PrescriptionLocal Governance pilotsCommunity engagement teamInnovative projects with community groups (insites)Ability/freedom to set projects & own agendaPartnership with Family Learning Outreach PeopleLibrary often the only community buildingInclusive – non judgemental
  2. 2. Wednesday, 01 May 2013Julie Trains – manager of Acomb Explore CentreEngage with those who don’t use us & why? How can we help?Meeting space for communitiesResearch facilitiesMeeting /rooms spaceCommunity interactionKnowledge bankIn Devon:We have friendly, helpful staff who care about their customersWe have lots of people of all different ages & background coming through the door on a daily basisWe have a wide range of services and resources which can be used for creativity, learning etcCitizenship – access to online coursePartners – varied rangeGreat staff, often embedded in their local community anyway –particularly applies to the smallerlibrariesWhat we do:Community events: crafts, socialJob careers: CV/interview skillsHealth related eventsLocal History eventsESOLEmergency fuel payment – during bad winterCommunity volunteers who bring fresh perspective & help build (“knit”) networksPassionate people about their communityVariety of service users (no stigma attached)Partnership working with Sure Start Centres eg. run courses in libraries such as baby massageAccess to computers & online learningThe physical environmentStrong resilient communities
  3. 3. Wednesday, 01 May 2013The “neutral” identity as opposed to institutionWe have:Libraries at the physical heart of the communityWe have trusted neutral environmentsWe have strong local relationship & knowledgeSpace: physical & virtualEver increasing range of volunteers & volunteer opportunities. These help provide a valuable aninsight & valuable links into local community resources & needsEmpowering staffWe are starting to “flex” the model – social enterprise, community run librariesPeopleInnovative peopleSupporting people through hard times – benefits advice, job advice, business start upPlaces books services in the heart of the community – children’s centres, cafes etcPartnersMany links with communities, partners - relationshipsAssets (buildings) in those communitiesSkilled & trained staff who connect with peopleThe enterprising local staffHas more “community ownership” of spaceCuriosity & commitment to each other (well at least in past!!!)Libraries in community buildings – sharing services, resources etcConservation/ ESOL Clubs – helps integrate people into the communitySpaces for interactionJoint Children’s Centre/LibrariesFree internet access supports Jobseekers
  4. 4. Wednesday, 01 May 2013Library Service – has activity driven by publicStaff – skilled & responsiveSupport people to set up businessFriend’s Groups /community management boardsHas community space to be developedCan do attitudeDiversity of view & range of servicesOpportunities to volunteerPeopleReputation, neutrality – not as institutional as the “local authority”Holistic change zonesLocal library managers creating partnerships with organisations/companies which impact on theircommunity, rather than partnerships being made centrally and not necessarily fitting with theindividual local profiles.Valued as the solution not the problemFree public accessWe have a committed professional workforceResources to enable people to help themselvesLibraries are a space anyone can useImplementation of self service facilities across county (helping people to help themselves)Provide several services within the libraries – more accessible for the peopleCommunity Hubs/Libraries relevant to local area & community & not one size fits allRestructure has created community librarian posts to work with community groups, partnerorganisations and local communities in general. To create more community events and makelibraries hubs of the community
  5. 5. Wednesday, 01 May 2013The library is the place to go for information and education, eg on local information, to learn aboutIT (silver surfers etc)Staff /PeopleWe listen but could do better – outreach2. WHAT WE WOULD LIKE/NEED TO DOo Better PRo Marketingo Library Service - remove stereotyping of Libraries and Librarianso Needs step change public perceptiono Need to look ahead - see where we are trying to get too Stop setting stuff up without knowing why and for whomo Emphasis on staff talking to customers in and out librarieso Library Service needs community commitment to change and develop
  6. 6. Wednesday, 01 May 2013o Innovationo Working on the future paradigmo Coordination between services so it is everyone’s problem not somebody’s problemo Enabling things to move forward when it is neededo Working in SILOo Committed staff, outgoing able and build relationships with relationships with thecommunityo Need to overcome suspicion on the part of the communities that communityinvolvement is not enabling the council to make deeper cutso Libraries need…. People to want /need them and we themo Courage to relinquish (some) controlo Need to stop playing at ‘local approach’ versus centralised approach and ‘just do it’o Maximise the assets of your community (people, talent, history)o Allowing people to be creative in delivering services – less money/but have to deliversame or moveo Need:o more flexible workforce released from desk timetableo clear management visiono answers to core services vs ‘extras’ debateo time to experiment, pilot, plan and establish relationships (everything has tohappen yesterday/should have happened)o Attitude and behaviouro Outreacho Time and skill and formats to enable us to follow new operating models to exploitbeing catalystso We need a better means of sharing costs with all the users of the library (internalusers)o Increased external promotion of library services (stop preaching to the converted)o To be better catalysts – we need to be able to fail and recover sometimeso Work with library staff to enable them to understand the need for changeo People in roles to support thiso Participationo We need clarity of vision owned by each communityo Improved connections with others in public sector involved in communitieso Stop thinking that one size fits allo No idea is a bad ideao Staff not open or responsiveo More outreach work to engage different communities with the serviceo Liberating staff – no idea is a bad ideao We need freedom to explore possibilitieso Think out of the boxo Listen –outreach – change attitudeso A more joined up approach by using the resources we have and communitycollectivelyo Needs; hub feel joined up – community services – health, children’s services, jobadviceo Needs community/library champions
  7. 7. Wednesday, 01 May 2013o We need: to market ourselves, business and entrepreneurial approach, changeperception of our role, be accessible – getting there i.e. Sunday openingo More time/space to gestate new ideas and to take risk/be openo Inspiration from the heroism of otherso Needs: sharing/swapping of skills to support communityo To be better, we need: a flexible, organic modelo In Devon:o we would love to have more time with our staff to spend deepeningconnections with their local communityo a nicer and more meaningful relationship with local developed throughgenuinely listening and connecting elected members, parish councils,volunteers, the third sector and library staffo More stakeholder support, especially senior officer/member, reorganisation of thelibrary’s roleo Greater community ownership of the resource and a real partnership with theLibrary Service to deliver services specific to need of that communityo Take riskso Right people in the jobo Still need to educate colleagues on; role of libraries – not just about bookso Libraries need community ownership and leadershipo To improve: more outreach and better understanding of the needs of thecommunityo In certain times how can we clearly vision the future and believe in those first stepso Use libraries more as a place to go for services and not just council serviceso Bureaucracyo Freedom to failo Peopleo Change attitudeso Timeo To be able articulate to others about how we are already catalystso Change our imageo SILOS

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