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Prosperity Catalysts:
Libraries making an impact
on the economic agenda
Barbara Leigh – Principal Librarian
Carl Dorney – ...
...more prosperous
county
Workshop Outcomes
• Why prosperity matters to a catalyst council and
how Libraries are relevant
• How Libraries can be cat...
“... a substance that speeds up a chemical reaction,
but is not consumed by a reaction ...”
•Welcoming
•Weekend-rich openi...
Mapping the opportunities
•Political
•Strategic
•Delivery Partners
•Catalyst
Mapping the opportunities
Library
Service
STRATEGIC POLITICAL
DELIVERY
PARTNERS
CATALYST
Elected Members
Cabinet Member
Di...
Meet the partners...
Learning points
• Why prosperity matters
• How Libraries can be catalysts
• Identifying the Library offer
• Mapping the op...
Customer Journey
• Customer wants a job and needs to build
confidence
• Borrows from the Change! Collection and
volunteers...
New York
Mapping the opportunities
Library
Service
STRATEGIC POLITICAL
DELIVERY
PARTNERS
CATALYST
Elected Members
Cabinet Member
Di...
Our Enterprise Hub Offer
• Face to face support
– Signposting
– Regular drop-in sessions
– Bookable one to ones
• Programm...
Our Enterprise Hub Offer
• Online Resources
– COBRA
– KOMPASS
– E-bulletin
– Social media
– Digital Signage
• Networking O...
• Standard monitoring
• Statistics
• Customer Journeys as “Impact Stories”
– Change zone
– Volunteering
– Enterprise
– Emp...
Customer stories...
Learning points
• Northamptonshire Libraries’ journey
• How to get buy-in
• How to promote the offer
• The importance of m...
What next...?
Prosperity catalyst for 27th june final (97 version)
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Prosperity catalyst for 27th june final (97 version)

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Prosperity catalyst for 27th june final (97 version)

  1. 1. Prosperity Catalysts: Libraries making an impact on the economic agenda Barbara Leigh – Principal Librarian Carl Dorney – Central Library Manager
  2. 2. ...more prosperous county
  3. 3. Workshop Outcomes • Why prosperity matters to a catalyst council and how Libraries are relevant • How Libraries can be catalysts • How to identify and connect with potential partners to attract their active collaboration with Libraries • How to shape and communicate the Library economic offer • Ways of measuring and demonstrating impact
  4. 4. “... a substance that speeds up a chemical reaction, but is not consumed by a reaction ...” •Welcoming •Weekend-rich opening hours •Countywide locations •Community hubs •Constant & trusted •Safe & neutral •Universal appeal •Wide customer base •Information specialists •Knowledge surround •Customer Insight •Digital signage / Wifi •Free E-Friday
  5. 5. Mapping the opportunities •Political •Strategic •Delivery Partners •Catalyst
  6. 6. Mapping the opportunities Library Service STRATEGIC POLITICAL DELIVERY PARTNERS CATALYST Elected Members Cabinet Member Districts/Boroughs/County Officers Economic Regeneration Officers Director Assistant Director Chief Executive Local Enterprise Partnership (NEP) University Worklessness Steering Group/Forum Community Customer to customer Volunteers (e.g. IT Buddies) Social Capital Time Bank Local Businesses Social Enterprise (University) Impact Stories Sustainability Library Advisory Group Donations/Bequests Conversation Cafes (BME) Literacy/Numeracy Groups Volunteers into paid work Hatcheries University Colleges Credit Unions JCP Connexions Debt Advice CAB Children’s Centres Community Legal Service Housing Associations National Careers Service Providers: Enterprise Solutions Options 2 Northampton Evolve your Future Rachel Mallows Company Institute of Chartered Accountants New Ark Foundation BME HMRC Local Businesses Business Ambassadors (Pro Bono)
  7. 7. Meet the partners...
  8. 8. Learning points • Why prosperity matters • How Libraries can be catalysts • Identifying the Library offer • Mapping the opportunities • Identifying the key partners
  9. 9. Customer Journey • Customer wants a job and needs to build confidence • Borrows from the Change! Collection and volunteers to gain experience • Connects with the community • Achieves employment goal • Supports library through donation
  10. 10. New York
  11. 11. Mapping the opportunities Library Service STRATEGIC POLITICAL DELIVERY PARTNERS CATALYST Elected Members Cabinet Member Districts/Boroughs/County Officers Economic Regeneration Officers Director Assistant Director Chief Executive Local Enterprise Partnership (NEP) University Worklessness Steering Group/Forum Community Customer to customer Volunteers (e.g. IT Buddies) Social Capital Time Bank Local Businesses Social Enterprise (University) Impact Stories Sustainability Library Advisory Group Donations/Bequests Conversation Cafes (BME) Literacy/Numeracy Groups Volunteers into paid work Hatcheries University Colleges Credit Unions JCP Connexions Debt Advice CAB Children’s Centres Community Legal Service Housing Associations National Careers Service Providers: Enterprise Solutions Options 2 Northampton Evolve your Future Rachel Mallows Company Institute of Chartered Accountants New Ark Foundation BME HMRC Local Businesses Business Ambassadors (Pro Bono)
  12. 12. Our Enterprise Hub Offer • Face to face support – Signposting – Regular drop-in sessions – Bookable one to ones • Programme of Workshops – Is it for me? – HMRC – Tax for the Self Employed – Writing your business plan – Social media for business development – Social Enterprise
  13. 13. Our Enterprise Hub Offer • Online Resources – COBRA – KOMPASS – E-bulletin – Social media – Digital Signage • Networking Opportunities – Launch Event – Job Club Xtra – Networking Events
  14. 14. • Standard monitoring • Statistics • Customer Journeys as “Impact Stories” – Change zone – Volunteering – Enterprise – Employment Impact
  15. 15. Customer stories...
  16. 16. Learning points • Northamptonshire Libraries’ journey • How to get buy-in • How to promote the offer • The importance of measuring impact
  17. 17. What next...?

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