My INSURER PTE LTD - Insurtech Innovation Award 2024
Assertive Communication
1. Show Off your Skills! Workshop
presents
Assertive Communication
Negative and Positive Thoughts
2. Assertive Communication
Do you feel constantly under stress?
Sometimes conflict with others
makes you feel “Out of your mind”
3. Did you know that assertive
communication can help you to improve
your relationships?
A KIND BUT ASSERTIVE “NO” TO
IMMODERATE REQUESTS FROM
OTHERS WILL BOOST YOUR
BALANCE IN YOUR MIND
4. Examples of interactions that
increase conflicts
✗ “YOU ALWAYS COME LATE, YOU ARE
SO RUDE”
✗ “YOU RUINED EVERYTHING, YOU
NEED TO STOP THAT!”
✗ “YOU TREAT EVERYTHING AS A JOKE”
5. Assertive Messages
“I’d like if you’d stop coming late, I feel
frustrated when you do that”
“I’d like you remember our anniversary. If you
take it as a joke, I feel sad”
7. IF YOU HAVE A PROBLEM DON’T
FOCUS ON DARKNESS BUT IN
POSITIVE FEELINGS.
8. Do you think just bad things will
happen in your life?
• Look for positive but realistic ways to look at
the situation
• Things are not black or white. Look for the
middle ground
• Make all positive events count